Professional experience

Confidential

Project Manager

• Project Manager for a 4 million dollar cloud based Credit Collections, Store Care/Red Phone, IVR, and Reporting projects.
• Oversaw the 3rd party and overseas testing teams of over 20 people.
• Served as a liaison between Interactive Intelligence development team and Kohl's business teams.
• Created MS Project files, defect logs reports, pre-deployment, deployment, and post deployment plans.
• Lead daily scrum calls, defect update meetings, deployment, and change request meetings.
• Confidential Business Analyst/Project Manager
• Business Analyst/Project Manager for a multi-million dollar 2015 HCR Renewal and Re-Enrollment project as well a smaller consolidated project, using Agile methodologies.
• Created vision/scope documents, requirement traceability matrix's, process flows, and change request trackers.
• Wrote business requirements for the 2015 Renewal Notification Packets, Medical and Dental IVR prompts, and self service web application for renewing members into their ACA compliant current plan or alternate plan.
• Served as a liaison between Business and IT as well as collaborated across functional areas in order to identify gaps and drive resolution.
• Provided support to QA and IT partners to ensure the appropriate change controls were implemented.
• Executed front and backend testing for the Humana.com HCR Direct Enrollment, Quote and Enroll, and the OHBP On-Exchange Humana Buyers Portal web applications.
• Confidential - QA Lead
• Led QA effort for the Harley-Davidson H-D1 Bike Builder website, iPad application, owner's section redesign, and e-commerce website projects.
• Developed functional, integration, system, security, performance/load, risk based, regression, and final user acceptance test plans and test scripts using Agile methodologies.
• Executed test sets for both the front end and back end environments using CyberSource and CrossView for order placement/returns, credit card authorizing, refunds, as well as Vertex for tax calculations.
• Managed off and on site testing teams, including 3rd parties such as Burntcow Mediaworks, Punchkick Interactive, and Band Digital.
• Utilized HP Quality Center and Rally for creating user stories, uploading and running test scripts, as well as managing defects and reports.
• Wrote business/functional requirements, tutorials, and instruction manuals.
• Directed daily scrum meetings as well as daily/weekly defect review meetings to report to upper management.
• Acted as project manager for the dealer data intake and analysis project managed budget, timelines, teams, as well as reported metrics to the business.
• Confidential Program / Project Manager, Global Controls and Software
• Managed 2 global programs utilizing controls and software SmartDairy and Facility Automation for over 40 projects.
• Released 4 global cow feeding software packages that integrated RFID tag reading 3 months ahead of schedule.
• Built the PMO department from ground up introduced structure to both BouMatic's companies by writing and establishing best business practices, standard operating procedures, and policies and procedures that bridged Madison and Europe.
• Established procedures for test sites and wrote test and support plans as well as test agreements for dairies in North America, South America, Europe, and Asia.
• Obtained CE, ICAR, and other certifications on products in order to sell in various countries.
• Used JDE to submit ECO's to create manuals, software CD's, finalize schematics and drawings.
• Formed and ran a change management committee as well as a defect review committee.

Confidential

Business Analyst

• Lead Business Analyst for Alliant Energy's ITSM - HP Service Center implementation project.
• Incorporated NERC/CIP standards reliability standards for cyber security into ITSM.
• Wrote ITSM business requirements as well as NERC/CIP compliancy requirements.
• Developed and executed performance qualification, stress, regression, and benchmarking test strategies.
• Wrote standards and procedures to bring Alliant Energy into NERC/CIP compliance by December 10, 2008.
• Created ITSM training material and provided support for Alliant Energy employees.
• Used SharePoint 2007 for storing and managing documentation.

Confidential

PMO Manager / Project Manager

• As a QA Manager - Developed and managed a Quality Assurance testing team of 10 people.
• Created and executed performance qualification, stress, regression, and benchmarking test strategies for portfolio management Software.
• Used continual process improvement by implementing SharePoint across the company, created usability documentation, provided training of all employees, and created and stored signoffs for this and all other projects/cases.
• Prepared the company for SAS 70 and ISO 9000 certifications by creating and standardizing documents, policies, procedures, manuals, and network structure/security.
• Created functional and business requirements, traceability matrixes, and performed use cases for several .NET and database projects, building moves, as well as a call center implementation.
• As a Project Manager - concurrently managed over 100 different class action projects totaling over 600M in budgets, with several dedicated teams ranging from 10 to 15,000 hours, custom software suites, and legacy data conversions.
• Lead Business Analyst / Project Manager for telephony and call center project from writing the Business Case to implementation.
• Types of projects managed from inception to implementation using BABOK and PMBOK methodologies include: class action administration, IT projects, industry standard certifications, building moves, Securities/Portfolio Management software, testing plans, as well as many others.
• Managed a data conversion project going from an Access database to a .NET / SQL web enabled environment for the claims database, accounting/billing, and reporting.
• Maintained the telephony system for over 80 different class action call center queues/auto attendants using Vertical TeleVantage.

Confidential

Program Quality Engineer

• Coach, mentor, and supervisor of about 20 new products/programs that included a team of about 30 engineers.
• Created and implemented an online training and tracking system for manufacturing employees.
• Introduced FMEA Failure Mode and Effects Analysis to the platform launch process.
• Created and managed company wide Best Practices manual.
• Evaluated, identified, and procured Gage Calibration software.
• Began to investigate Zebra RFID Inventory Management software for a LEAN project.
• Used CMMI and ISO methodologies to improve quality in the production environment.
• Developed, standardized, and customized automated system tests for key customers.
• Performed FMEA's, control plans, root cause analysis, and created custom reports for multiple fortune 500 companies, as well as the military and medical companies.
• Used and updated several SQL databases in order to obtain a variety of reports.

Confidential

Quality Engineer

• Created and executed unit, performance, functional, stress, regression, and benchmarking test strategies for RSEnergyMetrix, RSPower32, and RSPowerPlus.
• Co-authored the Powermonitor 1000's user manual.
• Lead manufacturing technician for the repairs of Rockwell power monitoring circuitry LSM's, PM2, PM3000, PM1000, Capacitor Bank equipment.
• Used .NET automated testing tools and Lean / Six Sigma initiatives to reduce average software builds from 15 to 4.5, reducing the time to market by about 50 and eliminating defects.
• Experienced in DeviceNet, EtherNet/IP, ControlLogix, and FTP networking.
• Exclusively responsible for developing and standardizing hardware/software/firmware performance qualification test plan documents, performing tests, and supervising test teams.
• Lead engineer for startup and database cleanup projects: both on and off site, configuring Rockwell and 3rd party power and energy/capacitor bank software/hardware.
• Provided phone and on-site support for customers, distributors, and other Rockwell employees as well as teaching/training groups.
• Lead Engineer and trainer for several start-up projects during the entire project life cycle.
• Project Manager for several RoHS conversion projects.
• Project Manager for Lean/Six Sigma project, which brought automated UI testing tools to the group, saving a combined 779,800 in hard savings and over 1 million in soft savings.
• Project Manager for standardizing data retention policies throughout the organization.