SUMMARY

• Software Delivery Project Manager with demonstrated leadership experience in Account Management, Program, Project and Product management, primarily application management services in Software Industry (Electronics, Automotive, and Financial Services).
• Proven experience in leading service delivery for global project teams of large teams supporting custom skills, Oracle, SAP and mobile spread across USA, Europe and APAC for concurrently running multi - million USD portfolios and accounts.
• Orchestrated new account kick-offs from initiation through steady-state. Managed financial performance of projects with combined annual budgets of $25M+, with accountability for business growth and client experience. Demonstrated track-record of building high-performing teams for both support and development projects.
• Expertise in leveraging wide-ranging technical proficiency, business focus, and people skills to enable business and margin growth, lead pre-sales for large wins, revitalize troubled accounts and revive customer confidence.

PROFESSIONAL EXPERIENCE:

Confidential, Minnetonka, MN

Sr.Project Manager

Responsibilities

• Incorporated Waterfall, Agile/SCRUM project methodologies, tools and compliance standard in managing Onsite, Offsite and Offshore teams
• Developed and communicated formal project plans, project artifacts, recommendations, milestones, reports, documentation, deliverables
• Effective communication processes and relationship between project team, sponsors and stakeholders
• Organized, scheduled, and controlled projects while effectively managing Scope and Risk
• Developed control processes to ensure project is delivered within scope, time and cost
• Created individual assignments, communicated project status appropriately and ensured appropriate project documentation is completed and retained
• Defined program and project release & configuration management goals, objectives,
• products, services, constraints, assumptions, and risks
• Developed and implemented transition plans to service teams, project close outs and documented learning’s

Confidential, NJ

Project Executive/Client Manager.

Responsibilities:

• Was responsible for the Delivery Management where my responsibilities included End to end Project Management for the IT services, Client Satisfaction, Quality of delivery as per the scope, Co-ordinate with cross functional and IT teams to deliver the project, Communication Management, Business Controls, Account Growth and Financial Management.
• Managed the finance of the AMS contract and improved the gross profit from negative to positive of 22%. Financial planning covered - forecast revenue, cost, and gross profit, manage steady state costs and major enhancements
• Client Management - Streamlined the communication between Client and Confidential, Established the Delivery Process from Inception to Closure.
• Cross Geographical Team - Led the multi geography virtual teams spread across USA Philippines, India.
• Account Growth -100% growth of team size, streamlining the responsibilities between infra& AMS teams.
• Optimized delivery/execution to build and execute steady pipeline of large enhancements; ramp up from zero to ten in a short time.
• Turned around the troubled account by establishing/improving delivery process, improving internal and external communication process and managing team dynamics and stakeholder management
• Creating the Project Plan and Tracking the same, conducting the daily standup meetings to ensure the project is on track, any Risks/issues, current team status.
• Defining and Maintaining the project documentations, Establishing and leading the Account Governance, Preparing and conducting status review meetings with various stakeholders the status reports, Stakeholder Management, Risk and Issues Management by Creating and maintaining the (Risk, Actions, Issue and decisions Log)
• Improved the process and performance by implementing best practices for problem and incident management, data security and privacy standards, risk management.
• Responsible for overall project Management Integration, Scope Management, Project Schedule Project planning and tracking, Cost, Quality, Human resources - internal and external resource Management, Communication and Risk Management. Managing the End to End Project Life cycle (SDLC)(Initiation, Planning, Execution, Control and closure).
• Program Managed cross functional, multi geography projects.
• Managing growth of the Practice; Quality Management projects under the practice, escalation Management.
• Led the Delivery and growth of accounts where consolidated revenue of $20M.
• Building and enhancing the relationship with client.
• Overall responsibility reviewing and approving the solutions and signing off on the solutions, presenting solutions to the client and contributions towards Orals, RFP responses.
• Responsible for Confidential Operational Parameters related to utilization, training needs.

Confidential

Account Manager

Responsibilities:

• Led and managed a team of 250+ personnel distributed across India, Mexico, China and USA.
• Handling career progression and performance management for large teams of software professionals.
• Led the account team comprising Project managers/Delivery Managers and contributing $15M as annual revenue from the account, with growth of 30% over 1.5 years, including addition of a new geography.
• Managed the account with cross functional portfolios performing overall Project Management from Initiation, Program Planning, Execution monitoring & control, closures.
• Application Development with web interfaces using Agile methodology,
• Business Intelligence reporting, SAP, Custom Application management. & Staff Augmentation
• Client Relationship Management - Revitalized the account, bringing it to green level (steady state) for CMMi level 5 processes and project management reviews through strategies such as RCA and better communication
• Led the Account growth by 30% and improved the margins by 5% since 2013, achieving and maintaining high CSAT, in accordance with the customer satisfaction plan.
• Account Growth, Deployed productivity levers, improved the teams reporting and operational processes, and optimized resource utilization for cost efficiency and effectively managing the SLA’s and timelines. Initiated new contact and built relationship with the client company's captive centre in India, a strategy which enabled more business.
• Process Definitions - Defining and implementing the Quality Management Quality assurance & Quality Control.
• Established strong governance measures and developed leadership teams through coaching, mentoring and creation of internal opportunities;
• Provided additional value to customers and established potential for more business in the future by conducting workshops with team members and generating new ideas, collaborating with different groups.
• Defined and Established the Governance Model by creating and implementing the robust Process to ensure that the of project documentations are in place, Providing and pressing the status reports, Stakeholder Management, Risk and Issues Management, Status reviews. Communication is at all levels.
• As a part of Account leadership team built the Account Strategies / roadmap with focus on technology solution deployment, new business solution, delivery effectiveness.

Technologies / Tools / Methodology: SAP Basis, SAP-Hana, Wind chill, DB2 z/OS, DB2 UDB, Business Objects, Web Sphere Message Broker, WPS, ICS, Java, Mainframe, Microsoft.Net, ETL, Agile

Confidential

Delivery Manager

Responsibilities:

• Managed cross functional projects spanning different geographies with team size of 150+ personnel, coordination with teams and internal departments, handling issues and risks and account performance. Managing the Complete SDLC, Project / Program Management lifecycle including successful completion of Transitions. Defining and maintaining the project documentations, holding the status reports, Stakeholder Management, Risk and Issues Management.
• Technologies - Mainframe, Java, Microsoft Technologies, DB2, Oracle Package, Oracle PLSQLS
• Responsible as Business SPOC for Automotive Industry, Japan IOT- Functioned as business development manager and delivery SPOC, involving hosting of leading clients and collaboration with internal departments and stakeholders for account growth, created a client briefing process and initiated SWOT analysis to help improve Confidential 's visibility
• Played an anchor role in winning 2 deals with $100+M each
• Managed development of dealer portal (Web based) project and implementation projects for large automotive customer (in Australia and US with distributed teams ranging in size of 60+ personnel.
• Provided leadership for turnaround of a multi-location struggling Portal based development project to green state, enabling excellence in delivery through proactive risk identification and mitigation, issue management and defect management
• Established a productive work culture and implemented standardized Quality processes, procedures and tools to manage the projects., Improved the Delivery Process,
• Managed the full Project Management Lifecycle from Initiation, Planning, execution, India Monitoring & control, Closure.
• Defining and maintaining the project documentations, Prepare project status report and conduct review meetings with stakeholders, Stakeholder Management, Risk and Issues Management.
• Project Team Status reporting, Client Status reporting
• Technologies - Mainframe, Java, Microsoft Technologies, DB2, Oracle Package, Oracle PLSQL,SAP Abap and basis, Oracle Financials.

Confidential

Senior Project Manager/Delivery Manager/Business Analyst

Responsibilities:

• Executed Development projects and led service delivery operations for multiple accounts setting up the accounts, Follow the complete Project Management lifecycle, Testing Management, managed the Migration projects, including GE and Citibank, consistently exceeding expectations and enabling repeat business.
• Defining the scope, creating the Project plans aligning resources, quality goals definitions and tracking.
• Setup the quality process for the delivery.
• Managed full SDLC Lifecycle development of a highly complex design and system for loan mortgage functions
• Developed an analytical framework for different functional areas of the banking such as Mortgages, Anti Money Laundering (AML).
• Won new business of development project from client and managed the complete lifecycle (SDLC)
• Planning, execution, monitoring & control, closure of projects including engaging in the proposals and estimates
• Designed and created analytical frameworks for banking functions such as mortgages and anti-money laundering
• Tools and Technologies- MS Project, UML, Rational Rose, Java, Java Beans, JDBC, JSP, XML, Oracle Server, Web logic, PL-SQL Stored Procedure and Tomcat

Confidential

Senior Product Manager

Responsibilities:

• Developed, customized and enhanced banking products such as Win Bank-Loans and Term Deposits, involving management from concept to delivery, and implemented in various banks
• Managed the projects delivery and support functions of a leading multinational bank (Confidential, Confidential).. Was also managing around 40applications and was involved in the integration projects for Multinational bank
• Functioned as delivery manager for Confidential, managing development projects for retail banking along with vendor management and consolidation programs
• Preparing project plan and status reports, monitoring project schedule and budget, maintaining the project plan and WBS, and collecting metrics at project milestone points, Analyzing & mapping clients’ business requirements and objectives; developing necessary product modifications to satisfy clients’ needs.
• Responsible for Integration, Scope, Schedule, Cost, Quality, Human resources, Communication and Risk Management. Managing the End to End Project Lifecycle (SDLC)(Initiation, Planning, Execution, Control and closure)
• The technical environment comprised of Microsoft Products Project, Oracle Database, SQL Server, Java, Swing/AWT, JDBC, Java Stored Procedures, and Visual Basic. MS Project, Microsoft Visio
• Received the award for best employee in 2001, 1997 and 1999
• Awarded the Bravo for successful implementation of the Large Development project delivered from multiple locations and turning around the troubled start to a green state.
• Twice received the highest Awards and recognitions for helping in winning the deals and managing the relationship.
• Received the Confidential SEA award in 2013, Recognized as a top talent consistently since 2009.
• Recognized as a top talent.
• Received recognition for managing the delivery and strong relationship building.
• Recognized for Successfully Managed the Transition and set the examples for transitioning accounts from Language constraint countries to India and successfully executing in steady State.
• Quality Assurance Activities - Flex member of PMPG, Internal project Audits, PMR’s
• PMCOE- Facilitated various PMP study Group in Confidential
• Was Part of Flex Risk Management Group within Confidential performing independent Project Management Reviews Independent Reviewer Document of Understanding,
• Program Management - Involved with accounts from Due Diligence, transition to Steady State ensuring Quality process adherence, Risk Management and Customer satisfaction, complete Project lifecycle Management