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Technical Program Manager Resume

New, YorK


  • PMP, PMI - ACP, ITIL foundation & Certified Scrum Master® & Salesforce Admin certified professional with 17 years of experience
  • Solid background managing budgets, teams and complex requirements through all phases of the SDLC with implementation of several projects in different technologies including Dot Net, SharePoint, Java, Business Objects, Data Warehousing, Business Intelligence, Cloud computing Salesforce, ServiceNow areas.
  • Technical Project Manager responsible for PaaS (Platform As A Service) Projects for ServiceNow, SaaS (Software As A Service) for Salesforce.


Project Management: MS Project Server, Enterprise Project Portfolio Management (EPPM)Clarity, Rational Portfolio Manager, MS SharePoint.

Technologies: .Net Framework, C#, ASP. Net, AJAX, HTML, DHTMLJavaScript, XML, PL/SQL, Java, J2ee

ERP / CRM implemented: Salesforce, Service Now, PeopleSoft, Sales Logix, Siebel

Agile Management: Team Foundation Server(TFS), Rally, Jira

Cloud Computing: Salesforce, ServiceNow, Azure


Confidential - New York

Technical Program Manager


  • Brought in as SME on Salesforce.com architecture and development working closely with all members of the SFDC analysis, development, integration, deployment and implementation teams
  • Manage data governance and data quality program and project deliverables, plans and reporting.
  • Authored or co-authored several software design specifications (SDS) related to major functionality requirements and various change requests
  • Leading teams in SAFE agile framework environment
  • Defines business requirements and provides project management for enhancements to EU Customer Master in support of GDPR
  • Responsible for detailed mapping of legacy CRM system data into target Salesforce.com system
  • Created detailed work breakdown structure(WBS) for the CRM migration, responsible for estimation, task assignment, resource loading and budget tracking
  • Designed and implemented Salesforce.com lightening interface security model for 130 users including setup of profiles, organization wide defaults, territories, roles and sharing rules
  • Actively assisted the system administration and deployment teams on configuration, deployment and implementation procedures, management of deployment logs and go-live release scheduleand best practices.
  • Responsible for various testing including system integration testing, UAT, Cutover testing and smoke testing of the projects
  • Worked for integration with multiple external systems and data migration from multiple applications
  • Key contributor to the SFDC lightening configuration and development standards documentation
  • Work closely with leadership, vendor development teams and quality assurance to define the comprehensive project plan
  • Manage the process from project initiation, vendor selection, scoping, resource planning, budgeting, agile development, change management through to production release
  • Hands on development of email notifications using workflow rules, assignment rules, escalation rules for community moderators, Visualforce, Apex.

Confidential - Phoenix, AZ

Technical Project / Program Manager


  • Initiating and planning delivery of projects using accepted project management methodologies; Perform complex project management work
  • Leading teams in SAFE agile framework environment
  • Develop project plans to include establishment of business vision, identification and analysis of business processes, analysis of highly complex internal and external customer needs
  • Worked as a scrum master for agile teams
  • Develop Statement of Work (SOW) and contract documents to assist with the RFP
  • Developing project budgets, schedules, work breakdown structure(WBS), resource requirements, and cost estimates and projections, Risk Management plan, Communication plan
  • Responsible for various testing including system integration testing, UAT, Cutover testing and smoke testing of the projects.
  • Working with senior-level business executives, IT, and business program resources to plan and execute the project and manage stakeholder expectations.
  • Implementing Agile framework and worked as an Agile Coach.
  • Worked for data modeling, data integration, data warehouse, Data Migration to Azure clouds, worked in Data Migration in Salesforce

Confidential - Phoenix, AZ

Technical Project / Program Manager


  • Creating the cost estimates, budget forecasts, capacity planning, project plans for the projects, time management of team
  • Practice principles,tools, and techniques or processesas prescribed by PMBOK.
  • Worked as a scrum master for agile teams, Leading teams in SAFE agile framework environment.
  • Serve as a subject-matter expert (SME) for code versioning and control, data migration and conversion, data integrity, system integrations, system performance and tuning.
  • Migration of Legacy AS400 systems for CVS to the latest dot net frameworks
  • Develops and monitors the work breakdown structure(WBS), project budget and schedules. Resolves conflicts between resource limitations and project schedules. Obtains buy-in from stakeholders regarding budget and schedule. Negotiates with stakeholders regarding any changes to project parameters.
  • Involved in requirements collection and write the use cases for the Salesforce and ServiceNow implementation.
  • Provided technical leadership to the team in building mission critical applications developed using Salesforce lightening and Classical interface, Visualforce, Apex.
  • Created Request For Information (RFI), Request For Proposal (RFP), and Request For Quotation (RFQ) from the internal and third party vendors for various requirements.


Senior Consultant


  • Making low level design documents like functional and technical documents.
  • Developed and enhanced the application called Law Manager which contained various small applications like invoicing, billing, employee records in C#, ASP.Net, SQL Server, Reporting Services, VB Scripting.

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