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Project Manager Resume

SUMMARY

  • Fifteen years of experience in project, program and product management for web and mobile applications
  • PMP and Green Belt certified with experience in agile, waterfall methodologies, SAFe and lean six sigma
  • Proven experience in delivering full life cycle IT, operational and process improvements projects
  • Hands on scrum master for conducting agile ceremonies, sprint planning, backlog grooming, stand ups, and retro
  • Proficient in scaled agile framework SAFe, JIRA, SNOW, Confluence and various BI reporting tools
  • Creating user stories in fast pace agile environment for new features, epic, story points, and their prioritization
  • PMO office experience in internal controls, risk, quality, change, and vendor management
  • Managing project budget of $6 to 8 million for product development teams of sized 20 to 100 plus resources
  • Maintaining communication plan, issue log, performance, RACI matrix, product roadmap and status reports
  • Updating product roadmap, financial forecast and tracking actual vs. planned to keep stakeholders updated
  • Managing onshore offshore teams of developer, BA, and QA ranging from medium to large size teams
  • Digital, web, mobile projects for retail, eCom, automobile, wireless, banks, financial service, and health insurance
  • Datacenter migration, data warehouse and operational project management for medium sized enterprises
  • Experience in mobile projects for iOS, Android with store management, push, feeds, promo and in - app purchase
  • Extensive experience in SAP, Oracle, MS Dynamics CRM implementations including migration and retrofit
  • CRM implementation experience in financial service, insurance and retail domain, including salesforce.com
  • Hands on with transforming legacy ERP into cloud architecture using third party services such as AWS
  • Experience in cyber security, disaster recovery, and the operational project management for big data initiatives
  • Knowledge of ITIL framework, SNOW, incident tracking, app performance monitoring and production support

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

  • Project manager for data center migration project, an enterprise digital transformation strategic initiative
  • Migrating CMO application and data to a third party data center impacting IT, business and user experience
  • Managed separation of application, FMO infrastructure planning, cutover, pre and post migration support
  • Liaison PM for multiple vendors and consulting firms involved, stakeholder management including teams and CIO
  • Planning for a cloud based DW solution with mixed cloud integration of legacy applications and databases
  • Heavily involved with infrastructure planning, DR, information security, firewall and network policy changes
  • Round the clock support for migrating application, testing and user validation, including eighties plus developers
  • Using Service Now tools for sprint planning, grooming, and sub task for teams and dashboard creation

Product Manager

Confidential

Responsibilities:

  • Worked as a product manager for My Verizon app, managing both pre pay and post pay user experiences
  • Product ownership including updating product road map, review and alignment on new features and trends
  • Weekly status reporting to executives on project performance, finances, forecasting, new features and trends
  • Managed fast pace agile team to deliver customer centric mobile app, backend solutions and UX stories
  • Mobile app and feed performance monitoring using Adobe cloud analytics for mobile feeds and promotion
  • Four weeks sprint planning to aligns monthly release along with client and server release for the app stores
  • Worked with dev and qa leads to get project alignment and updating business with product delivery and launch
  • Focusing on payment flow, tokenization and API integration to process in app purchases and shop workflow
  • Reviewing API interfaces, SDK and technologies for new app features visioning with technology leads
  • Weekly breakout sessions on design and flows for payment processing, shop, POS and in app transactions
  • Implemented new technology initiatives, BYOD, modularization, test data readiness before release
  • Managed eighty plus onshore offshore resources, daily touch point call and project management using Clarity tool

Project Manager

Confidential

Responsibilities:

  • Managed CRM uplift program for operations, advisory, securities and investment portfolio divisions
  • Program level status reporting to CIO and top brass with budget, schedule, risk and issues for multiple projects
  • Oversight project managers and business analysts for their individual projects and new features requirements
  • Engaged with cross functional business, customer, marketing, sales, and operations for IT projects execution
  • Agile methodology for user story, grooming, sprint planning, daily scrum, review and retro with team
  • Updates to product roadmap, feature release, schedule and demo for stakeholders for every two weeks sprint
  • Utilized JIRA for sprint planning, user stories, dashboard, burn report, and review in a SAFe framework
  • Planned QA and UAT testing for monthly production release and production issues resolution
  • Managed federal DOL project to migrate three plus million user data from legacy CRM to new platform
  • Vendor selection for customer survey systems and CRM current process mapping to Salesforce.com

Project Manager

Confidential

Responsibilities:

  • PM for a federal trade compliance ERP project for marketing, cash, treasury, order and distributor module
  • Implemented compliance findings into 3 million distributor management involving Oracle 11i ERP solution
  • Setup PMO operations for IT and infra projects with best practices, template, reporting, and tracking mechanism
  • Project planning in Primavera for resources, forecasting, tracking and financial reporting and portfolio
  • Integration testing with backend and fusion services, test data for millions of distributors and their payments
  • Payment processing for distributors using xml based engine capable of handling multiple data sources
  • Weeklong sprint grooming sessions to collect business requirement and creating high level user stories
  • Setup payments like EFT, wire, check, positive pay and direct debit payment from using Oracle ERP modules
  • Development on Oracle 11i, retrofitting to R12 when a new bank added as payment partner worldwide
  • Conference room pilot for release, UAT coordination and production support ERP applications development
  • Created BI reports from dashboard to monitor UAT progress and open defects in the tracking system
  • Managed and published production deployment, cutover and release schedule for monthly ERP rollouts

Project Manager

Confidential

Responsibilities:

  • PM for implementing healthcare online resources for prominent ND, WY state insurance clients
  • Datacenter operation and optimization with automation of receipt, invoicing, and batch processing tools
  • Utilized CTOS solutions in discovery to speed up the development cycle and shorten pilot project rollouts
  • Medicare, supplemental plan, enrollments, insurance claims and state level online health resource provider
  • Portfolio health status reporting including project budget in consolidated MS project server reports
  • Conducted project audit from PMO perspective and stage gate governance for multiple projects
  • Proposal writing, SOW evaluation with vendors and senior management before formal initiation of kickoff
  • Managed federal and state government projects for Medicare enrollment, invoicing, and billing
  • Coordinated with ND, WY state teams in implementing streamlined business operational processes
  • Grooming sessions with business to create user story and alignment of dev, QA and business resources
  • Conducted grooming session, design and architectural reviews for .net platform of web portal, data center

Engineering Project Manager

Confidential

Responsibilities:

  • Project manager for WWDR System team supporting app developer community, iTune platform and Confidential Pay
  • Managed team of fifteen plus developer, offshore QA and support teams including DevOps release management
  • Vendors involvement for data security, fraud protection, app certification and address validation including taxing e-Commerce web services for credit card payment, PCI, security aspects of wallet transaction using API
  • Responsible for September product launch event including iPhone 6s, watcht, tvOS, and other products release
  • Infrastructure planning, middleware, firewall upgrades and security updates before special Confidential event
  • Worked on sprint planning, stand up, retrospective, backlog grooming, prioritization and product roadmap updates
  • Maintained project dashboard for updates from daily standup and various stakeholder meeting
  • Reporting key metrics such as SPI, CPI and open critical issues to higher management for weekly reporting
  • Credit card, tokenization, fraud protection, tax, invoicing and user validation automation for app developer portal
  • Utilized mobile platform to send push notification, tokens, signature and certification for iTunes cloud platform
  • Confidential Pay and mobile wallet security enhancement by tokenization and third party api encrypting
  • Managed payment transactions geographically for retail and online stores purchases with SAP
  • SAP FICO module integration for new order processing, flow, invoicing and billing automation

Project Manager

Confidential

Responsibilities:

  • Project manager for implementing Kaizan ideas for supply chain distributor of automobile parts suppliers
  • Created project plans including budget, schedule, quality, configuration, issue tracking and communication plans
  • Conducted daily stand up, sprint planning, retrospective and review meetings in the agile methodology
  • Managed a team of twenty plus developers and QA resources, for project 2 million dollar project budget
  • Worked with logistic teams for flow, user story creation and identify hardware specification in discovery phase
  • Technical docs for server architecture, middleware, web server, and enterprise application architecture
  • Mobile based bar code scanning for parts tracking, real time update to ERP and mobile app for iOS and Android
  • Managed cyber security aspects of e-Commerce portal and infrastructure for enterprise applications
  • Migration of legacy enterprise applications into new J2E and .net platform, integration with ERP modules
  • Data migration from legacy to Oracle, fine tuning web application with new data warehouse and cloud solutions
  • Integration to AWS cloud database solutions utilizing mixed third party interfaces, and validation
  • Utilization of agile PLM process with manufacturing data, product flow, validation of pilot on assembly lines
  • ITIL project of Office 365 migration from Lotus suit, AD group configuring for new server infrastructure
  • Infrastructure update firewalls, active directory, network security policies, VoIP and VPN, servers for mobile apps

Project Manager

Confidential

Responsibilities:

  • Agile project manager for UX application team implementing web based insurance and banking solutions
  • Worked as delivery service executive from PMO team for agent and advisor digital experience
  • Created project management documents, template and weekly status reports along with automated dashboards
  • Project planning with Clarity, open work bench, resource allocation and quarterly capacity planning
  • Running daily TROIKA, standup, sprint planning, retro, and review meetings in SAFe methodology
  • Story grooming sessions with project team and prioritizing of stories for next two sprints
  • Maintained project risk and issues document, created RACI matrix for effectively managing open issues
  • Involved in organizational changes initiatives OCM process conceptualization, definition and training
  • Used lean six sigma framework for continuous improvement of stage gate review process and audits
  • Transformation of legacy CRP application to Salesforce.com and automation for marketing division
  • Implemented big data solutions DW, BI, cloud computing and Hadoop analytics solutions user data
  • Implementation of banking solution including ATM, kiosk, PIN generation, and card dispatch processes
  • Securities and capital markets exposure, derivatives and risk management, consulting and market analytics
  • Gained experience on state health care, federal grants and Medicare domain for health insurance
  • Domain training on retail insurance, BFSI, and healthcare CRM, Salesforce.com implementations

Program Manager

Confidential

Responsibilities:

  • Managed a team of 25 resources for a multiyear project of 5 plus million dollar budget for aerospace clients
  • Maintain project plan, timelines and project milestones and communication to business stakeholders
  • Managed project financials including budget baseline, monthly forecast, and actual for tracking of project portfolio
  • Project charter and SOW for project proposals RFI & RFP, success criteria and sign-off from business partners
  • Led SAD sessions for confirming business requirements from various SMEs to the product specification
  • Lean six sigma process and change management tools for full life cycle software product development
  • Implemented Java and .Net based projects for system enhancement, bug fixes, DW, BI data migration, and ERP
  • CRM upgrade for GDC using Salesforce.com solutions for aftermarket sale and order processing
  • Used JIRA dashboards for user stories, PMO best-practice for agile, kanban, and waterfall frameworks project
  • Compliance with CMMi audits, federal projects, FAA certifications, implementation of lean six sigma processes
  • Java and C++ developer for application project with systems and embedded software deployment
  • Worked on federal government project FAA on qa verification of third party software updates
  • SAP module integration and validation with legacy application, mapping of business processes
  • Agile PLM implementation and validation against business requirements, BI SSRS for report generation

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