Project Manager Resume Profile

Summary

Experienced Project Manager with strengths in:
Delivering project goals on time and on budget
Balancing needs of multiple projects across different business units
Developing staff and building teams that succeed
Bridging the gap between technical non-technical audiences

Professional Experience

Project Manager

Confidential

Accomplishments

Manage projects that range from infrastructure to large software implementations and integrations.
Focus communication channels between the technical and business sides of the house through clear communication plans and frequent risk log reviews.
Developed teams, resulting in more engaged and productive staff. This includes internal employees, contractors and consultants on-shore and off-shore .

Duties

Report up to our Retail and Nuclear Portfolio Managers. This allows for working across the portfolios to find synergies in projects and reduce overlap of project work.
Facilitate infrastructure and software project launches.
Handle communication of all project updates and risks up through the CIO.
Managed extensive project work with TIBCO, Vignette's Content Management tool, Oracle Financials, Business Objects SharePoint and Documentum.

Project Manager

Confidential

Accomplishments

Lead and monitored market research studies by working directly without external customer and internal development teams of analysts, developers and customer service agents. In this capacity, I was able to work with the client to increase turn-around of results and help advice changes to reach a higher market research scores.

Duties

Conducted all project kick-off meetings between market research team and my assigned clients
Created project schedule and follow through implementation with the operations team
Prepared and presented training via web-ex or on-site to various levels of users and management

Project Manager / Account Manager

Confidential

Accomplishments

Maintained relationship between account team and development team in an intermediary role that allowed for shared feedback and improvements to the Application Service we provided to associations.

Served as primary point of contact for up 40 associations at once.

Duties

Technical lead on multiple complex job website deployments.
Partnered with customers, acted as liaison to development team
Prepared, wrote and presented customizations / proposals/reviews per client's business needs and objectives
Implemented and provided extensive onsite training to new clients on use of management applications provided. This included audiences up to 300.
Created specifications for new projects and rewrites of current applications, including gathering information, hosting client interviews and researching industry standards

Internet Customer Support Manager

Confidential

Accomplishments

Promoted through the four years served as an initial customer service agent to the manager of the department.
Worked closely with the cable installers to create an improved relationship between the various departments involved with the installation of cable modems.

Duties

Provided assistance to cable modem end-users with issue resolution and tracking of issues with the Corporation's high-speed Internet access
Created monthly reports to upper-management regarding growth of customers and issue outcomes
Phone Administrator: Maintained and improved Lucent phone system. These duties included all adds, changes and moves for the company's Definity G3Si and Audix system

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship