SUMMARY:

Senior Information Technology Program, Project and Quality Management professional with 25 years experience exceeding expectations. Major experience lies in strategizing and leading cross - functional teams to bring about fundamental change and improvement in strategy, process, and profitability - both as a leader and expert consultant.

COMPUTER SKILLS:

Microsoft Office; Word, Excel, PowerPoint, Project, Portfolio and Project Server, Project Web Access, Outlook, Visio, SharePoint Adobe: Photoshop, Acrobat Computer Associates Clarity Project Workbench Project InVision Compuware ChangePoint Lotus Notes Great Plains Minitab Knowledge Link HP Quality Center Minitab CaliberRM

CAREER TRACK:

IT Governance Manager

Confidential, Olympia, Washington

Responsibilities:

• Worked with the Deputy Director, CIO and their direct reports to develop the operational foundation and framework for an IT Governance program based on ITIL® and COBIT®.
• Successfully introduced the Policy Stack; a collection of related, but separate, documents answering the question; who, what, when, where, how and why.
• Guided key stakeholders through the process of developing and publishing dozens of policies stacks; ensuring operational initiatives were aligned with legislative rulings, state policies and department objectives.

Program Manager

Confidential, Walnut Creek, California

Responsibilities:

• Overhauled the program to identify critical issues to be resolved.
• Crisis managed the infrastructure build project to in order complete the build at both the primary and secondary locations, crashed the other schedules to gain back lost time.
• Reported to PG&E senior executives twice-daily to deliver updates, effect issue resolution and decision making.
• Managed a program staff of 45 resources.

Program Manager

Confidential, Auburn Hills, Michigan

Responsibilities:

• Delivered a secure printing solution utilizing PKI chip technology, while reducing operating costs 25% for click count and consumables.
• Self-initiated major effort to count and inventory legacy printers, resulting in the recovery of $98K in over payments made to the legacy service provider.
• Consolidated 38 printer models down to 7 in order to streamline support and maintenance costs under strict SLAs.
• Facilitated the review and interpretation of the global contract with the North American partners, and their corporate HQs in Europe culminating in a signed Statement of Work (SOW).

Project Manager

Confidential, Auburn Hills, Michigan

Responsibilities:

• Executed the 2012 Penetration Test including network perimeter vulnerability scanning, physical penetration and social engineering tests.
• Worked with various partners to remediate deficiencies.
• Developed a full of set of reusable plans and templates for continuing yearly effort.

Project Manager

Confidential, Auburn Hills, Michigan

Responsibilities:

• Assumed ownership for the high visibility Digital Optimization project to replace the existing Comerica.com website with a completely redesigned site, allowing for greater user experience and enhanced marketing capabilities.
• Successfully recovered the project, then delivered it on-time and budget.
• Introduced Single Sign-on and deployed to production with Content Delivery Network (CDN) for enhanced site performance.
• Expanded existing data mart to collect forms data and Metadata from Comerica.com to support Marketing needs.
• Worked closely with and coordinated efforts of six vendors; Rackspace, nFusion and Motion Point, Fiserv, AT&T, and Accenture.
• Reported directly to the CIO.
• Posting Order; revised the posting sort order in which transactions are posted to a member’s account to minimize overdrafts and related fees.
• De Minimis; eliminated overdraft fees for transactions that overdraw a member’s account by a de-Minimis amount.

ITIL Process Engineer

Confidential, Columbus, Ohio

Responsibilities:

• Effectively established CMM Level 2 for the initial set of KPAs; Capacity and Demand Management, Financial Management, Production Support, Software Development Lifecycle, and the creation of a PMO.

Program Manager

Confidential, Columbus, Ohio

Responsibilities:

• Assisted Paros Business Partners with screening potential project manager candidates, resulting in five placements.
• Developed the SOW, successfully leading to its approval by both parties and the issuance of the purchase order. Monitored and maintained invoicing for professional services through the vendor procurement process.
• In addition to managing a project team of 25 internal AEP resources, also assumed the day-to-day responsibilities for managing and directing the vendor team.
• Included in this effort were four integrations; a 2-way integration to PeopleSoft AP, 2-way integration to PeopleSoft AR, 1-way integration to Distribution Work Management System, and 2-way integration to Marketing Accounting Customer Service System Order Process System.

Program manager

Confidential, Plano, Texas

Responsibilities:

• Upon successful completion of SOW negotiations and issuance of the purchase order, successfully deployed Clarity as the primary PPM platform reducing operating expenses by $550,000 annually while concurrently transitioning the organization from a project delivery to a PPM environment, this effort received the CIO’s Confidential Gold for Process Excellence.
• Raised process maturity to CMM Level 5.
• Chaired the Process Improvement Committee; documenting and logging suggested ideas and issues put forth by COAF employees for prioritization and action.
• Supervised staff of two Business Analysts and four Developers.
• Provided and mentoring for all new portfolio and project managers; acted as System Administrator for Clarity.
• Supported the Originations Line of Business (LOB) with capacity planning, forecasting, estimating and financial reporting. Supported and mentored fifteen Origination PMs.

Project Analyst

Confidential, San Diego, California

Responsibilities:

• Assisted team of 15 project managers in developing and maintaining their schedules and in using the tools and resources of this mature Project Management Office (PMO).
• Assisted corporate the SQA in conducting regular monthly audits of projects, ensuring compliance with corporate, legal, regulatory and PMO standards and requirements.
• Self-initiated a gap analysis of policies, procedures, tools and templates which lead to a major overhaul and refinement of the project delivery methodology as well as sparking the search for a replacement to MS Project Server 2003.

Business Process Engineer

Confidential, El Cajon, California

Responsibilities:

• Developed and documented administrative, human resources and accounting processes.
• Additionally, performed a variety of administrative and accounting functions.

Project Manager

Confidential, San Diego, California

Responsibilities:

• Conducted initial surveys of inside and outside plant / infrastructure at four major naval stations in Southern California.
• Delivered comprehensive topographical and technical diagrams used later for system designs, scoping and purchasing.

Program Manager

Confidential, San Francisco, California

Responsibilities:

• Performed analyses, developed plans and coordinated activities with the General Contractor, Facilities Management, Information Security, Risk Management and other projects.
• Developed system migration plans, including data back-up and back-out contingency plans, then successfully validated these plans by transferring functionality for a limited number of operations, with no disruption to business operations, in advance of migrating all technology assets.
• Assessed data center technical support requirements, sourced and negotiated service contracts, with Sun Microsystems, Sun Moves, Hitachi and COMPAQ, among others.
• Standardized and streamlined operations by integrating three diverse Project Management Offices into a single group with a common methodology and best practices modeled on PMI's PMBOK.
• Reported directly to the CTO.