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It Governance Manager Resume

Olympia, WashingtoN

SUMMARY:

Senior Information Technology Program, Project and Quality Management professional with 25 years experience exceeding expectations. Major experience lies in strategizing and leading cross - functional teams to bring about fundamental change and improvement in strategy, process, and profitability - both as a leader and expert consultant.

COMPUTER SKILLS:

Microsoft Office; Word, Excel, PowerPoint, Project, Portfolio and Project Server, Project Web Access, Outlook, Visio, SharePoint Adobe: Photoshop, Acrobat Computer Associates Clarity Project Workbench Project InVision Compuware ChangePoint Lotus Notes Great Plains Minitab Knowledge Link HP Quality Center Minitab CaliberRM

CAREER TRACK:

IT Governance Manager

Confidential, Olympia, Washington

Responsibilities:

  • Worked with the Deputy Director, CIO and their direct reports to develop the operational foundation and framework for an IT Governance program based on ITIL® and COBIT®.
  • Successfully introduced the Policy Stack; a collection of related, but separate, documents answering the question; who, what, when, where, how and why.
  • Guided key stakeholders through the process of developing and publishing dozens of policies stacks; ensuring operational initiatives were aligned with legislative rulings, state policies and department objectives.

Program Manager

Confidential, Walnut Creek, California

Responsibilities:

  • Overhauled the program to identify critical issues to be resolved.
  • Crisis managed the infrastructure build project to in order complete the build at both the primary and secondary locations, crashed the other schedules to gain back lost time.
  • Reported to PG&E senior executives twice-daily to deliver updates, effect issue resolution and decision making.
  • Managed a program staff of 45 resources.

Program Manager

Confidential, Auburn Hills, Michigan

Responsibilities:

  • Delivered a secure printing solution utilizing PKI chip technology, while reducing operating costs 25% for click count and consumables.
  • Self-initiated major effort to count and inventory legacy printers, resulting in the recovery of $98K in over payments made to the legacy service provider.
  • Consolidated 38 printer models down to 7 in order to streamline support and maintenance costs under strict SLAs.
  • Facilitated the review and interpretation of the global contract with the North American partners, and their corporate HQs in Europe culminating in a signed Statement of Work (SOW).

Project Manager

Confidential, Auburn Hills, Michigan

Responsibilities:

  • Executed the 2012 Penetration Test including network perimeter vulnerability scanning, physical penetration and social engineering tests.
  • Worked with various partners to remediate deficiencies.
  • Developed a full of set of reusable plans and templates for continuing yearly effort.

Project Manager

Confidential, Auburn Hills, Michigan

Responsibilities:

  • Assumed ownership for the high visibility Digital Optimization project to replace the existing Comerica.com website with a completely redesigned site, allowing for greater user experience and enhanced marketing capabilities.
  • Successfully recovered the project, then delivered it on-time and budget.
  • Introduced Single Sign-on and deployed to production with Content Delivery Network (CDN) for enhanced site performance.
  • Expanded existing data mart to collect forms data and Metadata from Comerica.com to support Marketing needs.
  • Worked closely with and coordinated efforts of six vendors; Rackspace, nFusion and Motion Point, Fiserv, AT&T, and Accenture.
  • Reported directly to the CIO.
  • Posting Order; revised the posting sort order in which transactions are posted to a member’s account to minimize overdrafts and related fees.
  • De Minimis; eliminated overdraft fees for transactions that overdraw a member’s account by a de-Minimis amount.

ITIL Process Engineer

Confidential, Columbus, Ohio

Responsibilities:

  • Effectively established CMM Level 2 for the initial set of KPAs; Capacity and Demand Management, Financial Management, Production Support, Software Development Lifecycle, and the creation of a PMO.

Program Manager

Confidential, Columbus, Ohio

Responsibilities:

  • Assisted Paros Business Partners with screening potential project manager candidates, resulting in five placements.
  • Developed the SOW, successfully leading to its approval by both parties and the issuance of the purchase order. Monitored and maintained invoicing for professional services through the vendor procurement process.
  • In addition to managing a project team of 25 internal AEP resources, also assumed the day-to-day responsibilities for managing and directing the vendor team.
  • Included in this effort were four integrations; a 2-way integration to PeopleSoft AP, 2-way integration to PeopleSoft AR, 1-way integration to Distribution Work Management System, and 2-way integration to Marketing Accounting Customer Service System Order Process System.

Program manager

Confidential, Plano, Texas

Responsibilities:

  • Upon successful completion of SOW negotiations and issuance of the purchase order, successfully deployed Clarity as the primary PPM platform reducing operating expenses by $550,000 annually while concurrently transitioning the organization from a project delivery to a PPM environment, this effort received the CIO’s Confidential Gold for Process Excellence.
  • Raised process maturity to CMM Level 5.
  • Chaired the Process Improvement Committee; documenting and logging suggested ideas and issues put forth by COAF employees for prioritization and action.
  • Supervised staff of two Business Analysts and four Developers.
  • Provided and mentoring for all new portfolio and project managers; acted as System Administrator for Clarity.
  • Supported the Originations Line of Business (LOB) with capacity planning, forecasting, estimating and financial reporting. Supported and mentored fifteen Origination PMs.

Project Analyst

Confidential, San Diego, California

Responsibilities:

  • Assisted team of 15 project managers in developing and maintaining their schedules and in using the tools and resources of this mature Project Management Office (PMO).
  • Assisted corporate the SQA in conducting regular monthly audits of projects, ensuring compliance with corporate, legal, regulatory and PMO standards and requirements.
  • Self-initiated a gap analysis of policies, procedures, tools and templates which lead to a major overhaul and refinement of the project delivery methodology as well as sparking the search for a replacement to MS Project Server 2003.

Business Process Engineer

Confidential, El Cajon, California

Responsibilities:

  • Developed and documented administrative, human resources and accounting processes.
  • Additionally, performed a variety of administrative and accounting functions.

Project Manager

Confidential, San Diego, California

Responsibilities:

  • Conducted initial surveys of inside and outside plant / infrastructure at four major naval stations in Southern California.
  • Delivered comprehensive topographical and technical diagrams used later for system designs, scoping and purchasing.

Program Manager

Confidential, San Francisco, California

Responsibilities:

  • Performed analyses, developed plans and coordinated activities with the General Contractor, Facilities Management, Information Security, Risk Management and other projects.
  • Developed system migration plans, including data back-up and back-out contingency plans, then successfully validated these plans by transferring functionality for a limited number of operations, with no disruption to business operations, in advance of migrating all technology assets.
  • Assessed data center technical support requirements, sourced and negotiated service contracts, with Sun Microsystems, Sun Moves, Hitachi and COMPAQ, among others.
  • Standardized and streamlined operations by integrating three diverse Project Management Offices into a single group with a common methodology and best practices modeled on PMI's PMBOK.
  • Reported directly to the CTO.

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