Deployment Product Manager/Project Manager Resume New York, NY - Hire IT People

SUMMARY:

15 years experience in Customer service, Time/task Management and resource management.
Highly organized and capable of managing multiple tasks with the ability to thoroughly research and analyze conflicts with feasible solutions to help bring projects to completion within deadlines.
Understanding of project timelines, status reporting, milestones, forecasting/actualizing, and expectations on delivery utilizing expert communication and leadership skills.

AREAS OF EXPERTISE:

Project Management

Strategic Planning

Client Relation Management

Escalation Management

Quality Assurance

Training/Onboarding Staff

Resource/Vendor Management.

Database Management

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Deployment Product Manager/Project Manager

Responsibilities:

Escalation point that drives issue resolution of personnel and operational teams as required.
Oversee multiple production issues by collaborating with developers, engineers, testers, etc. to triage and close out software defects according to customer SLA.
Communicate and escalate project testing road blocks to high level management to find a faster root cause for defects and issues/tickets (production and post validation testing).
Work with technical, non - technical staff and senior management to discuss service deliverables and provide updates to meet customer expectations.
Schedule resources accordingly to provide primary troubleshooting and hands on fixes for client services during U.S. business hours and offshore hours.

Confidential, Alpharetta, GA

Service Implementation Specialist

Responsibilities:

Organized, scope, pricing, and packaging of incoming IT projects requested from internal business customers.
Defining project requirements and creating RFQ s in order to produce vendor s SOW(Statement of Work) to provide to internal customers.
Coordinate and schedule resources to perform service and hardware requests.
Engaged cross functional resources as necessary to help with the scoping, solution framing, and administrative processes.
Tracked department risks/issues through maintaining RAID (risks,assumptions,issues,dependencies) risk/issue log.
Initiated project kick off/new business meetings with vendor and business to go over scope and requirements for project.
Worked with the appropriate resources to have Purchase Order s authorized and processed for vendors.

Confidential, Alpharetta, GA

Implementation Project Coordinator

Responsibilities:

Provided support to the Project Managers by monitoring project milestones, Purchase Orders, vendor collections, invoicing, budget packages, etc.
Liaison between District Managers, Project Managers, Engineers, etc. to help build a consensus amongst stakeholders by keeping projects on track to deliver exceptional results.
Provided weekly status deployment reports to client with updates on project progress.
Assisted Project Managers in managing assigned projects from initiation to completion, ensuring that all activities, including contracting, RF design, product/equipment ordering, permitting regulatory, construction, optimization, close - out, and hand-off to Operations are effectively and efficiently coordinated and completed on time in accordance with the customer contract.
Managed projects forecasting/actualization data according to financial dashboard to ensure project deliverables are on time according to agreement with customer.
Ensure project documents (Closeout Packages, OTDR s, Pims/Sweeps, Permits, etc) are loaded in SITERRA, Smartsheets, etc. in a timely manner.

Confidential, Atlanta, GA

Project Coordinator

Responsibilities:

Initiated multiple site builds by maintaining project schedules and status reports;work directly with Project Managers to ensure program deliverables were met according to SLA.
Strategically planned, organized, directed and audited the EH&Safety Battery activities and operations to ensure consistent execution of policies and procedures.
Database management - Updated milestones through required databases.
Worked with senior management to discuss deployment, cost driver and contracts procedures.
Proactively provided and communicated solutions of problems to clients and senior management.
Accountable for the delivery of multiple, simultaneous projects ensuring scope, schedule, and quality objectives.