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Scrum Master - Project Manager Resume

Nashville, TN

SUMMARY:

  • A Proactive and performance driven project management professional with a record of increased responsibility.
  • Customer focused with diverse industry experience including Healthcare, Banking, Finance Securities and insurance. Cross - functional communicate or easily interfaces with high-profile staff, vendors, and customers.
  • Experience in implementing high Quality Software through effective Project Management, Process Improvement, Best Software Quality Practices and implementationof Best Practices. Excellent problem solving, leadership & interpersonal skills, negotiating skills and adapting to change.
  • Able to make decisions independently and quickly.
  • 17+ years of IT experience including Requirement analysis, Planning, design, development, Testing and change request management/Enhancement support, production implementation of software Systems.
  • Export in Initiation, planning, Execution, Monitoring and Control and Closing of a project goals and objective while horning predetermined triple constraints.
  • Good knowledge in Software Development Life Cycle - SDLC, Software Testing Life Cycle -STLC and Test Methodologies.
  • Depth knowledge and experience in PMBOK - Project Management Process Groups, Knowledge Areas and Processes.
  • Experienced in dealing Diversified Industry domains -, Banking, Finance Securities, Insurance (Policy Creation & Billing) and Healthcare (Plan/Product, Enrolments, Pharmacy Benefit Managers - PBMs, Plan and Benefit Setup and Claims Adjudication - EDI processing).
  • Experienced in Diversified Geographical Work conditions with Onshore Model, Onshore-Offshore Model and BOT - Build Operate and Transfer Model.
  • Experienced in achieving project goals using the identified Key Performance Indicators.
  • Expertise in Agile - SCRUM, Agile - Coaching, V&V and Waterfall Test Methodologies and Operation Clarity using Lean Methodology and Scrum Master Certified.
  • Experienced in Scrum Master with depth knowledge in Sprint Planning, Grooming, Scrum calls and Retrospection and reporting using JIRA
  • As an interface between the Product owner and team to make sure that, the team is well informed about the project status updates
  • Efficiently managing complex project issues & risks through Risk Management Plan.
  • Planning the Quality, perform Quality Assurance, Controlling Quality to meet customers’ quality needs.
  • Established strong change control board to review & approve/reject the change requests.
  • Experienced in Business/Functional requirements, Design, Development, schedule, Effort, Resource loading, Test Strategy/Plan and test cases creation.
  • Interacted with project stakeholder and keep a track ofproject status using MPP and provide the status to senior management and executive leaders.
  • Experienced in various products implementation.

TECHNICAL EXPERIENCE:

Project Management & Management Methodologies: Waterfall, V & V model, Agile Coaching, Scrum Master and Microsoft project 2013.

Operating System: IBM-MVS - Multiple Virtual Storage, Windows Server 2008, Windows 8.1, Windows 10, Windows XP, MAC OS and UNIX.

Databases: DB2, IMS - DB, Oracle 10g/11i, Microsoft SQL Server 2012 and ODS - Tera Data.

Application Development Tools: Mainframe, COBOL, JCL, TSO, ISPF/PDF, QMF, VSAM, FileAID, IMS - DB FileAID, SPUFI, Changeman, Super C, SUPERTOOL, SAS, JAVA/J2EE, Java Script, HTML 5, Microsoft Visual Studio 2010/2013, .Net Framework 4.5, C# .Net, ASP .Net, IBM - Cognos, ETL (Extract, Transfer and Load) Processing, Microsoft Project Plan and Office, Share Point, SFDC - Salesforce.com, QTP, Selenium, Planview, Clear Quest, Quality Center, HP ALM - Application Lifecycle management, JIRA, ServiceNow, Remedy Force, Microsoft Test Manger 2013 and TFS - Team Foundation Server.

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Scrum Master - Project Manager

Responsibilities:

  • Successfully implementing delivery center using BOT operation Model
  • Worked as an Agile - Scrum Master Project manager for the Confidential project.
  • Worked with Business Analysts and identify the Billing statement layout for different clients.
  • Managed the Development, Testing and Production Support teams.
  • Coordinated in Design, coding & testing of the billing statement generation for the clients.
  • Estimate the schedule based on the defined project scope.
  • Conducted Sprint Planning meeting and Grooming with BA, Dev, QA team and identified the priority of the user stories.
  • Created list of Back log user stories and prepared schedule for implementation plan for all the user stories.
  • Assigned user stories and made sure that dev & QA task completed them within the Sprint.
  • Conducted Daily scrum meeting to get the status of the task.
  • Conducted retrospection meeting for each sprint.
  • Prepare status/defect report and showcase to customer/senior management using JIRA.

Confidential, Nashville, TN

Project Manager

Responsibilities:

  • Managed Cognos report generation project for multiple contracts of Confidential Health Spring.
  • Coordinated in coding, Design and testing of the Cognos report generation for the stakeholder.
  • Estimate the schedule based on the defined project scope.
  • Allocation of the project tasks and tracking them using TFS.
  • Created and Executed test cases through TFS and generated status reports.
  • Identify project risk and mitigation plan and implementthem.
  • Prepare status/defect report and showcase to customer/senior management.
  • Conduct Functional Testing and present the Execution/Defect status to stakeholder.
  • Conduct daily defect triage meeting with stakeholder and closure of defects.
  • Implemented CMS Audit for Medicare and Medicaid projects.

Confidential, Irving, TX

Project Manager

Responsibilities:

  • Managed different integration projects for each LOB for different client implementation.
  • Prepared the Project Planning, Executing the project based on the plan, Monitoring and Controlling the project and closing the project in given schedules and budget.
  • Coordinated in coding and testing of each functionality like Eligibility, Benefit, Clinical, Integrated Accumulators, Vendor and Customer Care Testing for Confidential Clients.
  • Estimate the schedule based on the defined project scope.
  • Allocation of the project tasks and tracking them through SFDC.
  • Resources planning, allocating tasks and monitoring the progress of the assigned tasks.
  • Identify project risk and mitigation plan and implementthem.
  • Prepare status/defect report and showcase to customer/senior management.
  • Conduct Integration Testing and present the Execution/Defect status to stakeholder.
  • Conduct daily defect triage meeting with stakeholder and closure of defects.

Confidential, Meridian, ID

Project Manager

Responsibilities:

  • Managed the coding and testing team for Confidential project which includes testing of ICD-10 standards of the claims processing system in Facets through CTP - Claims Test Pro & DCE - Direct Claims Entry online system for different LOBs.
  • Worked on Claims - EDI processing - 270/271, 835 and 837.
  • Prepared the Project Planning, Executing the project based on the plan, Monitoring and Controlling the project and closing the project in given schedules and budget.
  • Estimate the cost & schedule based on the defined project scope.
  • Identify project risk and mitigation plan and implementthem.
  • Prepare status/defect report and showcase to customer/senior management.
  • Conduct System Integration Testing, UAT and present the Execution/Defect status to stakeholder.
  • Conduct daily defect triage meeting with stakeholder and closure of defects.

Confidential, El Dorado Hills, CA

Project Manager

Responsibilities:

  • Managed the coding and testing team for Confidential project which includes verticals PMP - Pick My Plan, SMU - Sign Me Up, SMI - Solve My Issue, SMP - Select My Provider, EMH - Engage My Health, PMC - Pay My Claim and ED - Enterprise Data.
  • Discussed with Customer & Business Analyst to understand their project needs and supported in preparing requirement document.
  • Prepared the Project Planning, Executing the project based on the plan, Monitoring and Controlling the project and closing the project in given schedules and budget.
  • Estimate the cost & schedule based on the defined project scope.
  • Identify project risk and mitigation plan and implementthem.
  • Testing the enrollment process through salesforce.com.
  • Co-ordinated with offshore team & make sure work is completed on time with quality.
  • Prepared status/defect report and showcased to customer/senior management.
  • Conducted System Integration Testing, UAT and End-To-End Testing and present the Execution/Defect status to stakeholder.
  • Conducted daily defect triage meeting with stakeholder and closure of defects.
  • Managed automation team and creation & execution test scripts using QTP.

Confidential, Downers Grove, IL

Project Manager

Responsibilities:

  • Managed Group Claims Insurance project which includes ACom and Corporate applications MLR - Medical Loss Ratio.
  • Estimate the cost and schedule based on the defined project scope.
  • Reviewed the Test strategy, Test Plan and Test cases and obtaining the signoff from project stakeholders.
  • Co-ordinated with offshore team & make sure work is completed on time with quality.
  • Prepared status/defect report and showcased to customer/senior management.
  • Performed quality audits to ensure that standards, procedures and methodologies are being followed.
  • Guided & mentor the team and verify quality of product before delivery to customer.
  • Interacted with senior management and provided the forecast on the revenue, profitability and utilization.
  • People management and Resource planning.

Confidential, Philadelphia, PA

Project Manager

Responsibilities:

  • Managed Group Claims Insurance project which includes six work streams Workbench, Financial Integration, Upgrade, Integration, Correspondence and Reporting.
  • Worked on Claims Adjudication - EDI processing through 270/271, 835 and 837.
  • Discussed with Customer & Business Analyst to understand their project needs and supported in preparing requirement document.
  • Prepared the Project Planning, Executing the project based on the plan, Monitoring and Controlling the project and closing the project in given schedules and budget
  • Define scope of project, Estimate cost & schedule.
  • Presentation to clients on offshore capabilities.
  • Identify project risk and mitigation plan and implementthem.
  • Resources planning, allocating tasks and monitoring the progress of the assigned tasks.
  • Interacted with senior management and provided the forecast on the revenue, profitability and utilization.
  • Conducted Functional Testing, Integration Testing, UAT and End-To-End Testing and present the Execution/Defect status to stakeholder.
  • Conducted daily defect triage meeting with stakeholder and closure of defects.
  • Managed automation team and creation & execution test scripts using QTP.

Confidential, Hartford, CT

Project Manager - Offshore

Responsibilities:

  • Managed Plan Sponsor, Billing and Data Management - DMT, Channel Management, Network Provider domains and Production & Enhancement domains.
  • Prepared the Project Planning, Executing the project based on the plan, Monitoring and Controlling the project and closing the project in given schedules and budget.
  • Resources planning, allocating tasks and monitoring the progress of the assigned tasks.
  • Ensuring Delivery Quality & Schedule adherence.
  • Support and mentor team with domain and technical skills.
  • Identify the Issues, risk and mitigate them on timely manner.
  • Estimate the cost & schedule based on the defined project scope.
  • Resources planning, allocating tasks and monitoring the progress of the assigned tasks.
  • Performance feedback for the team members.
  • Tracked the Project status, Metrics and report them to stake holder.
  • Maintaining the utilization and shift ratio for the project teams.
  • Interacted with senior management and provided the forecast on the revenue, profitability and utilization.

Confidential, Simi Valley, CA

Project Leader

Responsibilities:

  • Prepared the Project Planning, Executing the project based on the plan, Monitoring and Controlling the project and closing the project in given schedules and budget.
  • Developed effective team with required plan.
  • Resources planning, allocating tasks and monitoring the progress of the assigned tasks.
  • Performance feedback for the team members.
  • Interacted with business analysts during the requirement walkthrough.
  • Meeting with client at regular intervals to update the project progress and solutions to be adopted to solve the issues / concerns.
  • Understanding the new Change Requests and assign them to the team.
  • Prepared the Test Strategy / Test Plan based on the given requirement.
  • Analysed the use cases, preparation and review test cases.
  • Prepared the metrics and Test Result Summary reports.
  • Conducted the System Testing Integration & Regression Testing and End to End Testing.
  • Executed the test cases and reporting the defects.
  • Prepared the Test metrics and Test Result Summary reports.
  • Worked in Agile Scrum methodology & experienced in sprint planning, grooming & scrum calls.

Confidential

Software Engineer

Platform: HP 3000 with UNIX

Languages/Tools: COBOL, TURBO - IMAGE with VPLUS. SUPERTOOL, QUERY & ADAGER

Responsibilities:

  • Analysed the existing code.
  • Mapped new requirements with existing system.
  • Conducted Unit and System Testing.
  • Submitted the code to the QMS with quality standard.
  • Reported the project status project manager and client.
  • Involved in Change Control.

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