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Technical Delivery Manager Resume

New, YorK

SUMMARY

  • PMP, PMI - ACP, ITIL foundation & Certified Scrum Master® professional with 17 years of experience
  • Solid background managing budgets, teams and complex requirements through all phases of the SDLC with implementation of several projects in different technologies including Dot Net, SharePoint, Java, Business Objects, Data Warehousing, Business Intelligence, Cloud computing Salesforce, ServiceNow areas.

TECHNICAL SKILLS

Project Management: MS Project Server, Enterprise Project Portfolio Management (EPPM)Clarity, Rational Portfolio Manager.

Technologies: .Net Framework, C#, ASP. Net, AJAX, HTML, DHTMLJavaScript, XML, PL/SQL, Java, J2ee

ERP / CRM implemented: Salesforce, Service Now, PeopleSoft, Sales Logix, Siebel

Agile Management: Team Foundation Server(TFS), Rally, Jira

Cloud Computing: Salesforce, ServiceNow, Azure

PROFESSIONAL EXPERIENCE

Confidential - New York

Technical Delivery Manager

Responsibilities:

  • Brought in as SME on Salesforce.com architecture and development working closely with all members of the SFDC analysis, development, integration, deployment and implementation teams
  • Manage data governance and data quality program and project deliverables, plans and reporting.
  • Authored or co-authored several software design specifications (SDS) related to major functionality requirements and various change requests
  • Leading teams in SAFE agile framework environment
  • Responsible for detailed mapping of legacy CRM system data into target Salesforce.com system
  • Created detailed project plan for the CRM migration, responsible for estimation, task assignment, resource loading and budget tracking
  • Designed and implemented Salesforce.com lightening interface security model for 130 users including setup of profiles, organization wide defaults, territories, roles and sharing rules
  • Actively assisted the system administration and deployment teams on configuration, deployment and implementation procedures and best practices.
  • Responsible for deployment to production including management of deployment logs and go-live release schedule
  • Worked for integration with multiple external systems and data migration from multiple applications
  • Key contributor to the SFDC lightening configuration and development standards documentation
  • Work closely with leadership, vendor development teams and quality assurance to define the comprehensive project plan
  • Manage the process from project initiation, vendor selection, scoping, resource planning, budgeting, agile development, change management through to production release
  • Hands on development of email notifications using workflow rules, assignment rules, escalation rules for community moderators, Visualforce, Apex.

Confidential - Phoenix, AZ

Technical Project / Program Manager

Responsibilities:

  • Initiating and planning delivery of projects using accepted project management methodologies; Perform complex project management work
  • Leading teams in SAFE agile framework environment
  • Develop project plans to include establishment of business vision, identification and analysis of business processes, analysis of highly complex internal and external customer needs
  • Worked as a scrum master for agile teams
  • Develop Statement of Work (SOW) and contract documents to assist with the RFP
  • Developing project budgets, schedules, work plans, resource requirements, and cost estimates and projections, Risk Management plan, Communication plan
  • Working with senior-level business executives, IT, and business program resources to plan and execute the project and manage stakeholder expectations.
  • Implementing Agile framework and worked as an Agile Coach.
  • Worked for data modeling, data integration, data warehouse, Data Migration to Azure clouds, worked in Data Migration in Salesforce
  • Provided technical leadership to the team in building mission critical applications developed using Salesforce lightening and Classical interface, Visualforce, Apex.

Confidential - Phoenix, AZ

Technical Project / Program Manager

Responsibilities:

  • Creating the cost estimates, budget forecasts, capacity planning, project plans for the projects, time management of team
  • Practice principles,tools, and techniques or processesas prescribed by PMBOK.
  • Worked as a scrum master for agile teams, Leading teams in SAFE agile framework environment.
  • Serve as a subject-matter expert (SME) for code versioning and control, data migration and conversion, data integrity, system integrations, system performance and tuning.
  • Develops and monitors the project budget and schedules. Resolves conflicts between resource limitations and project schedules. Obtains buy-in from stakeholders regarding budget and schedule. Negotiates with stakeholders regarding any changes to project parameters.
  • Creating the Low level and high level Design Documents as per the functional design documents.
  • Involved in requirements collection and write the use cases for the Salesforce and ServiceNow implementation.
  • Provided technical leadership to the team in building mission critical applications developed using Salesforce lightening and Classical interface, Visualforce, Apex.
  • Created Request For Information (RFI), Request For Proposal (RFP), and Request For Quotation (RFQ) from the internal and third party vendors for various requirements.

Confidential

Senior Consultant

Responsibilities:

  • Expertly managed deployment, maintenance and post-implementation support for the new ITS application in India and the U.S.
  • Making low level design documents like functional and technical documents.
  • Developed and enhanced the application called Law Manager which contained various small applications like invoicing, billing, employee records in C#, ASP.Net, SQL Server, Reporting Services, VB Scripting.

Confidential

Senior Consultant

Responsibilities:

  • Provided leadership and expertise in developing and optimizing loan recovery and management module with query reporting, messaging/e-mail capabilities and other highly detailed functionalities for data tracking and management. The system supports approximately $4.5M in loan value.
  • Established an interactive solution that complies with legal and regulatory standards worldwide.

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