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Program Manager Resume Profile

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PROFESSIONAL SUMMARY

An accomplished IT program / project management professional with twenty two years direct experience in the area of Information Technology involving Program / Project Management, Requirement Analysis, Software Design, Development, Implementation and Application Support. Responsible for Project management methodology, building of Governance, PMO processes and IT service areas. Participated closely in the detail level SDLC phases and deliverables over several project lifecycle. Successful industry track record of driving collaborative efforts across multiple organizations in Fortune 500 companies. Strong analytical, managerial, technical, Interpersonal Problem-Solving and decision making skills with proven leadership ability and excellent academic credentials.

EXPERIENCE

Confidential

Sr. IT Program Manager Consultant

  • As a Sr. IT Project Manager in charge of multi-year, multi-million dollar program for upgrading the revenue accounting system of Delta Air lines. Responsible for feasibility, program management, risk management, execution of project plan and reporting to Sr. management. Responsible for budget spend of 5 Million. Validating the project progress by means of GPS methodology PMBOK based quality check points and staged gate approach. Managing a matrix team of >35 team members by means of strong process analysis.
  • Technical Environment: MS-Project 2010, SharePoint - MOSS 2010, HP-PPM, Linux, C , Java, Windows, Linux, SDLC and ITIL processes, Tollgate procedures, Change Control Board procedures, GPS methodology

Confidential

Sr. IT Program Manager Consultant

As a Sr. IT Project Manager managed software implementation, infrastructure build for large-scale, high visibility projects in the mobile banking, ERP, financial services, and eCommerce platform. Acted as a role model and mentor on project management methodology, standards, strategy, quality and change leadership. Served as an influential leader by demonstrating PM professionalism, passion, providing communication/motivation and creating teamwork and collaboration.

Confidential

  • Managed all aspects of technology project management ePayments, Biller solutions, Mobile commerce, Credit card solutions, Mobile Banking and PeopleSoft ERP etc. and project lifecycles by effectively initiating, planning, scheduling, controlling, and bringing to closure large, high profile, high priority projects.
  • Infrastructure projects included servers Windows, Linux, IBM , networking LAN/WAN and technical platform upgrade PeopleSoft , ACH deployment for banking customers and security
  • Development projects included managing projects team for delivering solutions for mobile banking and eCommerce on the Android, iOS based platforms, delivering on-line bill payment solutions
  • Program management for Credit card based Biller solutions
  • Responsible for maintaining an effort-driven project schedule for each project by identifying and monitoring: overall project timeline, project milestones, tasks, resources, task dependencies, and critical paths.
  • Monitored all project economics, including costs, operational budgets, staffing requirements, resources, and risk. Budget responsibility - Up to 5 million on multi-year program
  • Provided leadership, direction and integrate activities with Sr. mg. and other stakeholders and Business Unit to ensure successful implementation and support.
  • Technical Environment: MS-Project 20120, SharePoint - MOSS 2010, Clarity PPM, PeopleSoft, SAP, Android, iOS, Windows, Linux, SDLC and ITIL processes, Tollgate procedures, Change Control Board procedures

Confidential

Sr. IT Program Manager

  • Participated in the corporate planning, customer requirements gathering, detail design, development and implementation of the solution, SOX audits, Quality reviews. Prepared Project charter, project plan, solution budget, resource assignment, risk assessment and quality specifications.
  • As a Sr. IT Program Manager SII in the Corporate PMO managed multiple strategic projects such as American Express migration, HR / Accounting / Payroll projects FormCentral, SAP, Comensura, Point of Sale Data Warehouse in the CIO organization.
  • Worked as Sr. Project manager for SGT infrastructure project. Responsible for planning and execution of establishing one-way trust relationship between Siemens Govt. technologies domain and multiple SII and global domains. Application access was made possible for SGT employees while complying with legal and security regulations. Coordinated project activities and deliverables with Atos and SGT stakeholders while working with ICC, PMO and Business Administration personnel.
  • Project manager for SAP R/3 Spiridon Archival project, Corporate Layer and Credit warehouse within ACC
  • Planned and executed SAP MM - corporate functionality for material planning and good movement. Enhanced MM functionality of goods receipt for purchase orders
  • Designed and implemented SAP MM reports for inventory management, material reservations and goods receipts by type of material / location /profit center.
  • Demonstrated leadership in program management, risk mitigation, procurement and vendor management. Handled budget responsibility of up to 2 Million dollars and coordinated / supervised 25 team members in a matrix environment. Nominated by CFO for the Top Team of the Year Award from the corporate office for leadership and Innovation displayed during the AmEx project.
  • Conducted Steering Committee presentations, project status meetings, Dashboard reporting and achieved project milestones on-time and within Budget. Responsible for vendor/partner management of companies such as American Express, Informatica, Comensura. SBS, Shared Services etc
  • Responsible for definition of Process management of IT service delivery within ACC NA implementing business processes for IT service portfolio within Industry IT.
  • Planned, designed and implemented strategic processes around continuous improvement of project management in SII. Planned and executed the transition from the PMO operational model and tools to the MS-EPM based FMO operational model based on Siemens Global standard tools. Planning, and leading the efforts for customer handoff testing for service delivery. Interfaced and facilitated collaboration with various departments and other team members to implement the MS-EPM FMO Operational Model.
  • Responsible for PM Siemens methodology PM I US IT practices and tools within SII
  • Detailed level knowledge of PM Siemens methodology
  • Actively contributes to development of standards, processes, and tool architectures as required in ACC. Responsible for standardizing and implementing the KPI across different teams within SII.
  • Demonstrated strong ability to manage financial budget and forecast accurately to keep program under control
  • Successfully applied best practices and lessons learned across service offerings SAP and MOSS
  • Project manager for Sitescape migration project which was nominated for Top award in 2010
  • Solely responsible and in-charge of Siemens North American Portal for 50,000 employees with Siemens CIO reporting to CIO in SII - US and in Germany.
  • In this role as a Single Point of Contact for North America representing the User community, IT integration, Portal workgroup participation, entire communication with customer base and interact with the SOC CIO's and CIO Germany for Portal topic.
  • Interact with 16 Portal coordinators and CIO's along with AMC NA Sr. management.
  • Responsible for Customer contracts, agreements, SLA's and KPI's
  • Responsible for implementing continuous process improvement measures for projects
  • Responsible for vendor mgt. of EvoSoft, GmbH, SIS DE and other global partners
  • Expert level experienced PM in running Sector wide projects with regional and global visibility
  • Initiated and executed SIS UK Atos sourcing and procurement partnership
  • Develop and maintain networking within I US IT and PMI local and regional chapters for Project management methodology development and organizational assessment
  • Responsible for customer base management
  • Technical Environment: SAP Netweaver , MS-Project, PS2005, PWA, SharePoint MOSS 2007, PMI Templates, SAP, J2EE, SQL Server, SilkCentral, Segway, ARIS Process, LDAP, Tollgate procedures, Change Control Board procedures, ARIS-RPH, SDLC and ITIL Processes, Unix, ASP, SQL server, IIS, Digital Doorman-GetAccess system, Business Objects reporting.

Confidential

Sr. IT Program Manager

  • As a Sr. IT Project Manager managed network operations NOSG projects such as Frame Relay testing via INTAS, POTS/DSL testability, GPS, MGI, TAFI and WFA/IX projects in NOSG's TTR district. Identified customer requirements, detail design, development and implementation of the solution. Prepared project plan, solution budget, risk assessment and quality specifications. Conducted executive presentations, project status meetings and achieved project milestones in a timely manner. Responsible for vendor/partner management of companies such as SAIC Telcordia , ESRI, Smith Enterprises, BellSouth S T .
  • Managed large size IT infrastructure, ICT, Cyber, and Security projects.
  • Initiated, analyzed and executed multi million dollar budgeted programs. Overseen complex programs such as Asset management in its strategic planning and Analysis phase.
  • Initiated stakeholder's engagements for the RFI, RFP, vendor selection, supply chain, negotiations, and proof of concept testing. Tracked the actual results of the project against the baseline plan
  • Managed the project funding from Business Case to fund allocation, tracking and status reporting. Closely worked with BTG, EDS and Accenture Senior management including CIO, VP and director level status reporting.
  • Handled budget responsibility of 5 Million dollars and coordinated / supervised 30 team members over multi-year IT programs
  • Technical Environment: MS-Project, ITEP, PMI Templates, J2EE, Oracle, Test Director, DOORS, WinRunner, LoadRunner
  • Niku -Workbench, ITEP Process, VGo, SSO, LDAP, Tollgate procedures, Change Control Board procedures, Unix, Oracle

Confidential

IT Project Manager

Confidential

  • Responsible for allocating work assignments, reviews progress, and conduct evaluation of technical performance.
  • As an IT Project Manager managed GEPS - Sales Portal design, development, testing and Implementation of multiple releases of Portal.
  • Supervised a team of 14 professionals including Tech Lead, Epicentric Admin, Business Analyst, Java / Epicentric module developers, UI designers. Responsible for the design, development and Implementation of Sales Portal releases.
  • Assessed the customer requirements, producing functional specifications, delivery of each release on time and within budget and meeting customer specifications. Responsible for Resource allocation and Budgeting, team management, Status reporting, Portal CoE assistance and Vendor Management.
  • Responsible for meeting project Deadlines, Product quality, budget and resource constraints. This portal was showcased to Chairman of GE and CEO of GEPS and resulted in cost savings of approximately US 250,000/-
  • Technical Environment:EFS 4.0, J2EE, Weblogic, SSO, LDAP, Apache Server, UML, RUP, PMM, MS-Project, Tollgate procedures, Change Control Board procedures, SEI-CMM, Unix, Oracle

Confidential

Technical Team Leader

Confidential

  • As a technical team leader of 12 professionals in Address cleansing project - MB/DB Message Broker Data Bus program-
  • Responsible for the design, Development and Implementation of Address Cleansing solutions for BellSouth entities Such as BellSouth .net, BellSouth entertainment Inc., BellSouth Billing Inc. BellSouth.com - eStore project.
  • Worked as a team leader of five Java / Vitria developers, two Business analysts and two testing team members.
  • Responsible for the Architectural design of the proposed solution, software program deliverables, Code walkthroughs, Customer acceptance testing, Installation and overall quality control.
  • This project resulted in cost savings of up to 450,000/- for the BellSouth group of companies due to Data quality improvements.
  • Technical Environment: EJB, J2EE, UML, RUP, OOA D, MBDB Integration framework, Vitria Connectors and Automators. Attended Vitria's 2 weeks intensive BusinessWare 3.1 program, MS-Project and ABT Workbench NIKU project management tool, SEI-CMM. The hardware and software environment on this project was - Sun Cluster 2.2 operating on Solaris 2.8, Vitria BusinessWare 3.1, JDK 1.2, JBuilder, XML, LoadRunner, ABT WorkBench, Trillium v4.0, Unix Scripting.

Confidential

Systems Architect

  • Managed the NetManager and NetOperate suite of software applications in operation for Airline Schedule design, development, fleet planning, System operations including Aircraft routing, and dispatch.
  • Responsible for enhancement design, implementation and maintenance support. Led a team of 7 IT professionals including Tech Lead, Developers, and Business Analysts.
  • Responsible for Business case analysis, requirement definition, executive approval, negotiations with vendor-Lufthansa Systems - Germany in terms of pricing delivery dates, testing, implementation, post project critique and ongoing support.
  • Facilitated several technical meetings with vendors, IT professionals customers. Worked closely with customers senior management to gather project requirements and communicate project milestones budget Vs actual cost analysis, decide on deliverables priority for ATA communicate it to Lufthansa Systems.
  • Technical Environment: C, C , X-Windows, Motif, and CORBA with Oracle as a backend database engine running under UNIX. SDLC methodology, MS Project 98, Uniface, Visual Caf , JAVA, C and UNIX.

Confidential

Technical Team Leader

Confidential

  • Managed a team of 4 Programmer/Analyst responsible for development, maintenance and implementation of Client-server based enterprise application.
  • Designed, developed and implemented application interfaces of PLANET MAXIMO System. Involved in all the full life-cycle development phases as a team lead. Facilitated customer meetings videoconferences. Significantly decreased the power plant need for the staff support by implementing the client server application.
  • This initiative saved Cinergy over 100 k per year on labor overhead. Designed and prepared forecasting models to accurately forecast preventive corrective maintenance schedules for all monthly, quarterly yearly projections. These proved to be accurate within /- 2 .
  • Technical Environment: Sybase, C and MS-Access, SQR3. CICS, DB2, VSAM, and VS COBOL II software environment under IBM 3090 mainframe. SMS Microsoft Remedy, File-Aid/CS, Autosys, Sybase, SQR3 programming and MS-office suite of products. HP-UX 10.3 running the Oracle 7.3 database.

Confidential

  • As Sr. Software Engineer involved in the design development of ER diagram, requirement analysis high and low level database design of the LIDB application.
  • Responsible for development, testing and quality control of online transaction programs. Solely designed the database table structure, Data normalization, software development and implementation of the application.

Technical Environment: CICS, DB2, VSCOBOL II VSAM under IBM ES 9000 environment

Confidential

Systems Analyst

  • Responsible for the design of technical specifications, programming, test plan preparation software quality review of the system.
  • Acted as a team lead for 7 Programmer/Analyst involved in the quality Control, Quality assurance of the on-line transaction processing application programs.
  • Technical Environment: IEF as a higher case tool, CICS, DB2, VSAM, File-Aid/CS, debugger under MVS/ESA on the IBM 3090 mainframe.

Confidential

  • Involved in the analysis, design, development and unit testing of the Corporate Aircraft Helicopter Management system. CAS
  • Responsible for preparing test plans and their execution in a pre production and production environment. Developed and managed the project plans for the full lifecycle development and implementation of this database.
  • Responsible for quality control of the CICS screen design, program logical structure and design methodologies.
  • Technical Environment: Advanced CICS features, PC based DB2 database XDB structure designs and On-line programming concepts. The software environment was CICS, DB2, APS programming case tool, and VS COBOL II

Under IBM 3090 mainframe.

Confidential

IT Consultant

Confidential

  • Involved in the design development of WorldTracer Airline Baggage Tracking System.
  • Responsible for in the database design, functional specification application program development. Involved in the quality control testing and internal Beta testing of the application before initial delivery to the first customer. Solely responsible for program specifications, programming and implementation of the specifically assigned search mask application programs.
  • As a team member involved in defining and designing the most appropriate methodology to drive the Baggage characteristics search in the RDMS.
  • Technical Environment: RDMS Design and development methodology. The application was implemented on UNISYS 2200 mainframe and was developed utilizing SQL 1100, RDMS 1100, USAS SYS, HVTIP, FORTRAN

Confidential

  • Lead member of the team for the design development of FORMS Flight Operations Management System .
  • Designed and developed new transactions and modified existing database structure and record layouts.
  • Responsible for developing Captain First Officer flying hours report for the Airline. It included development of On-line transactions for Crew assignment, Bid preference interface and batch programming for running Flight Attendant Cockpit crew reports.
  • Technical Environment: The hardware Environment was UNISYS 1100 and the software was SQL 1100, RDMS 1100, USAS SYS, HVTIP, COBOL.

Confidential

Systems Engineer

  • Developed programs in COBOL to produce passenger traffic analysis. Developed application programs to facilitate passenger seat allocation.
  • Modified and enhanced programs for producing manifest list of passengers Flight wise / Station wise etc . Developed new transactions for baggage reconciliation. Trained by airline in Airport Check-In database structure and functional specifications.
  • Technical Environment: USAS environment and HVTIP internals. The hardware was UNISYS 1100, UNISYS 2200 computers and the software was USAS CKI, USAS SYS, SQL 1100, RDMS 1100, DMS 1100, DPS 1100, HVTIP, and COBOL, FORTRAN etc.

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