PROFESSIONAL SUMMARY:

• A Salesforce Certified Platform Developer 1 & Salesforce Certified Administrator with over 8+ years of IT experience includes 5+ years of experience as Salesforce Developer this includes configuration, customization, integration with external systems, communities and lightning migration from classic, lightning development. Having 3 years of experience on JAVA
• Strong IT experience in Software Development that includes all phases of Requirement Analysis, Design, Development, UAT and maintenance of Product / business applications including Cloud Based, Web Applications, Windows Applications, Web Services, Windows Services, Client - Server applications.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Worked closely with Business Users to enable business processes using SFDC
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE.
• Worked on Sales Cloud and Service Cloud.
• Deployment through Change sets and ANT Tool.
• Involved on developing Salesforce Lightning Apps, Components, Controllers and Events.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Experience in modifying Visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Experienced in Developing and Administrating projects on Salesforce.
• Involved in integration of Salesforce with REST and SOAP Web Services.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL and SOSL.
• Built customized Salesforce 1 Mobile Apps using Lighting Component Framework.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects and master-detail relationships.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management and Case Management
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience in Migrating data from legacy systems to Salesforce using Apex Data Loader.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, and Visual force Pages.
• Used the sandbox for Testing and Migrated the code to the Deployment instance after Testing.
• Unit and Integration Testing for new requirement and get the UAT from the Business owner
• Configured and maintained user security permissions in compliance with organizational needs
• Proficiency in Object Oriented Languages like C++, C#, Java, J2EE, JSP, and other Java technologies.
• Experience in databases such as SQL Server, Oracle and MySQL.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Good understanding of Agile JIRA process to trace down day to day activities.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages/Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Languages: Apex, Visual force, Java, HTML, CSS, PL-SQL, C.

Tools: Apex Data loader, GitHub, Web services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA

Database: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and

DB2.SDLC: Rational Unified Process (RUP), UML, Use cases and Use case diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Operating Systems: Windows XP/Vista/7, MAC.

PROFESSIONAL EXPERIENCE:

Confidential, San Roman, CA

SFDC Developer / Lightning Developer

RESPONSIBILITIES:

• Involved in various activities of the project like Information Gathering, analyzing the Information.
• Designed and Developed Visual Force pages based on Business Requirements.
• Designed, Developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application.
• Gained basic knowledge on Lightning App Builder to develop apps visually, without code using Custom-Built Lightning Components.
• Developed component using Lightning Aura Framework which also included client - side Angular JS.
• Designed and Deployed Custom Objects, Custom tabs, Validation Rules and Auto-Response Rules.
• Created a complete Case Management System using Lightning Components, Controllers, Helper Methods, CSS, Bootstrap and JavaScript.
• Create a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
• Created a complete file upload utility in Lightning, Apex classes and SOQL so that users can attach files in the form and upload them to Salesforce case record.
• Create a lookup utility using Lightning, Apex classes and SOSL to lookup Users and add them as a Case Team to the case record.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Created several Work flows and Approval Processes needed in different stages of Application.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on different Integration Issues and worked on developing Visual force pages and Apex controller classes
• Created Custom Reports to track the Cases, assets to be available to different levels in the organization based on their Profiles.
• Wrote Apex Triggers to implement business logic which sends E-Mails to the customers.
• Used Salesforce Developer Console to execute Apex Codes and SOQL Queries to verify Salesforce data.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing to prove that system conform to specifications of business and Quality Requirements.
• Developed and configured various Reports and Report Folders for different user Profiles based on the need in the organization.
• Using Apex Data Loader for Migrating Records to Sources and Loaded data into Call Centre application.
• Attended daily Meetings, weekly Scrum Meetings and Sprint review Meetings.
• Agile Development Methodology was followed for the implementation
• Used the sandbox for Testing and Migrated the code to the Deployment instance after the Testing.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls. Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Sandbox Data loading, Windows XP.

ClConfidential, New York city, NY

Salesforce Developer/Administrator

RESPONSIBILITIES:

• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Administrated and monitored the company’s Salesforce CRM Application.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked on Auto response rules if customers contacted beyond the business hours.
• Build the organization’s Role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Created templates, approval processes, page layouts and defined approval actions on them to automate the processes.
• Worked on Record Types, Validation Rules and Page Layouts.
• Created a sync of contacts, email alerts, events and tasks betweenSalesforceto Outlook and Outlook toSalesforcesuccessfully.
• Based on the business filter criteria validating the number of Records Migrated.
• Performing Queries on both Source and Target using SOQL and verifying the records and its respective fields match and count of the records
• Acted as a SPOC for all migration related activities in Onshore.
• Provided offshore team with necessary and KT and assistance whenever required.
• Scheduling daily standup call with offshore team.
• Verifying the fields and attribute level security
• Applying the filtered data passing to the target is as per the requirement
• Applying the new emails or the brand name is changed in the new target application
• Used MS Excel sheet for comparing the millions of records and its fields

Environment: Apex Dataloader,Force.com Migration Tool, Apex Triggers,Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls.Salesforce.com SFA & Force.com Platform, SOQL, Oracle, SQL

Confidential, Woonsocket, RI.

Salesforce Developer

RESPONSIBILITIES:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements gathering and Design.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension.
• Defined, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Agile Development Methodology was followed for the implementation.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked on Visual Force Language to develop Visual Force pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.

Environment: Apex Triggers, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls.

Confidential, Santa Clara, California

Sr. Salesforce Developer/ Administrator

RESPONSIBILITIES:

• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Experience working on Case Management, captured cases from the company's website and customer emails.
• Created case sharing model and assigned cases to users according to the role hierarchy.
• Escalated cases according to the case priority
• Worked on Auto response rules if customers contacted beyond the business hours.
• Created Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria
• Worked on Record Types, Validation Rules and Page Layouts.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforcetechnology enhancement and initiatives.
• Created workflow rules and defined related Tasks, Time Triggered Tasks, E-Mail alerts, filed updates to implement business logic.
• Created Email Templates and was involved in doing the mail merge for different standard and custom objects.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on variousSalesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Developed custom Objects and Fields as specified in the scope document
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Used Data Loader to read, extract, and load data from comma separated values (CSV) files or from a database connection
• Involved in mapping the fields between the current reporting system andSalesforceusing Data loader.
• Performed import and export operations to load customer data and other master data using Data loader.
• Conducted internal training sessions for business users onSalesforcetechnology functionalities, especially with respect to reports and dashboards.
• Analyzed different business reports and guided the team on deployment and customization of those reports inSalesforce.
• Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.

Confidential

Salesforce Administrator/Mid-Level Developer

RESPONSIBILITIES:

• Worked on various AppExchange products according to the needs of the organization.
• Worked on variousSalesforce.com standard objects like Case Management, Accounts, Contacts and Reports.
• Developed custom Objects and Fields as specified in the scope document.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce.
• Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Worked on Data cleaning with excel sheets to avoid duplicate records using External ID.
• Used the Sandbox for testing the developed App after migrating some test data from client application.
• Used Salesforce Developer Console to execute apex codes and SOQL Queries to verify Salesforce data.
• Created Test methods to make sure the code coverage of apex class and triggers is above 90%.
• Created various email templates based on various stages of case progression.
• Created triggers to send out emails to the case owner and case team along with the attachments after the case record is created.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like pick list, custom formula.
• Used Data Loader to read, extract, and load data from comma separated values (CSV) files or from a database connection.
• Involved in mapping the fields between the current reporting system andSalesforceusing data loader.

Environment: Salesforce.com SFA & Force.com Platform, Validation Rules, Messaging, Dashboards, Standard and Custom Objects, Salesforce Data Loader

Confidential

Java Developer

RESPONSIBILITIES:

• Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
• Designed application with UML (Unified Modeling Language).
• Developed application based on SDLC (Software Development Life Cycle).
• Actively involved in configuring the Application Server and deployed all the modules like Web modules and Business modules.
• Created user-friendly GUI interface and Web pages using HTML, JSP.
• Developed the Front-End JSP and HTML.
• Developed JSP's, Java Beans and Servlets to interact with Data Base.
• Extensively used JavaScript for client-side validations.
• Used XML parsers to parse and fetch information from XML templates.
• Performed Unit Testing of all Modules.

Environment: Java, J2EE, JSP, Servlet, JDBC, SQL, JavaScript, HTML, Struts, CSS, Oracle, XML, Apache Tomcat Server.