Senior Project & Program Manager Resume

SUMMARY

Highly competent, accomplished and PMI - certified Project/Program Manager with extensive experience bringing large-scale strategic Enterprise SaaS, cloud & quality improvement projects in the Telecom industry to fruition. Organized, efficient and detail oriented; able to effectively lead, manage and communicate international stakeholders to deliver project objectives within cost & time constraints.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Senior Project & Program Manager

Responsibilities:

Successfully led cross-functional international Project team engaged in all aspects of Frontier White Label Personal Cloud product launch hosted on AWS; 500K User Data migration, Work Breakdown Structure (WBS), system integration, release development (Agile), branding, QA, UAT, stakeholder management and client deployment. Project completed on time/budget, adding $11M in revenue.
Program managed key strategic account. Identified, developed & sold prototype reporting enhancement that reduced Wireless Porting Request (WPR) errors in excess of 50% for Syniverse’s strategic wireless customers (VzW, ATT, T-Mobil & Sprint).
Led Quality Improvement initiative tasked with greatly reducing Level-3’s ordering error rate with their Off-Net trading partners (VzT, ATT, CenturyLink & Frontier). Revamped their entire error dashboard to properly identify hi-bar error categories and Telecom Vendor sources.
Lead Integration team following sale of Wholesale Gateway SaaS licenses to Frontier & CenturyLink.
Led Internal & customer teams with requirements documentation, system integration, back-office workflow analysis, release (Waterfall) testing and successful Production deployments.

Confidential

Senior Operations Manager

Responsibilities:

Operations Manager responsible for TWC’s new VoIP-based digital phone product launch. Managing all Carrier, ILEC, CLEC and vendor provisioning & process issues. Establishing QOS benchmarks and SLAs.
Managed deployment of Digital Phone within TWC-NY/NJ rate centers and Sprint Wholesale partner relationship. Developed & implemented collaborative LSR fallout reduction plan (Sprint & TWC-NY/NJ).