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Sr. Technical Scrum Master (safe) Resume

Dallas, TX


  • An accomplished consultant with Around 9 years’ experience in Banking, Financial and E - Commerce industry with emphasis in Business Analyst, Business System Analyst, Scrum Master in a Multiple of SDLC methodologies. Certified Scrum master with Excellent analytical and logical skills.
  • Proficient in industry standard SDLC Methodologies like Waterfall, Agile-Scrum, SAFe and Hybrid.
  • Certified Professional Scrum Master with extensive experience in Agile methodology Framework such as Scrum, Kanban and Extreme programming.
  • Expert in facilitating Scrum Ceremonies and maintaining Scrum Artifacts, Prioritizing user-stories (MoSCoW, Kano) and in Estimation of User Stories by playing poker planning, T-shit sizing, Bucket system.
  • Write User-Stories by using invest criteria and Facilitate development of Acceptance Criteria for User stories.
  • Coach team member on Agile metrics burn down charts and team velocity.
  • Assisted Product owner in Product Backlog Grooming.
  • Trained the team in how to have focused effective meeting with the Scrum sprint planning, daily standup, sprint review and user story refinement.
  • Extensive experience working with Distributed Scrum Teams in managing and delivering outcomes for each sprint.
  • Demonstrated ability to perform well as both an individual and a Team Player.
  • Performed Impact Analysis (business and technical impact) Risk Analysis and Cost benefit analysis.
  • Assisted Project Manager in creating Project Charter, Risk Register, Cost benefit analysis and Project Management Plan.
  • Facilitated Joint Application Development (JAD) sessions, focus groups, interviews, documents analysis, brainstorming and observations to elicit and document requirements.
  • Expert in performing SWOT Analysis and GAP Analysis i.e. AS-IS and TO-BE designing.
  • Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Sequence Diagram and Class Diagram using MS Visio.
  • Collaborated with QA team in Load testing, Integration testing, Functional Testing, Smoke testing, Regression testing, User Acceptance Testing (UAT), and Performance Testing.
  • Assisted QA team in writing Test Scripts, Test Cases and Test Plans
  • Experienced in System analysis, design, test and implementation. Documented Business Rules, system validations, web services documentation (WSDL)
  • Understanding of Technology, Including databases, API’s, Webservice and Integration approaches.
  • Good understanding of communication protocols like HTTP/HTTPS, SMTP, FTP, SSL, SSH.
  • Expertise in designing and developing API documentation using Swagger, Postman and Webservice testing using Soap UI.
  • Acted as a source to find external web services to be consumed by the project.
  • Used DDL, DML & DQL statements in SQL to perform CRUD operations on the database including joints, stored procedures, and functions.
  • Extensively worked on all phases of Data Warehousing projects like Data Cleansing, Data modeling for data staging & Data Mart, Indexing, Quality Assurance and Data presentation to business users.
  • Well versed in concepts like OLTP, OLAP, Data Marts, Conceptual modeling, logical modeling and ETL. Extensive knowledge about Roll-up (aggregation), Drill-down, Slice, Dice, and Pivot (Rotate) OLAP operations.
  • Maintained detailed Minutes of Meetings (MOM) for each ceremony and meeting held.
  • Involved in providing several feasible solutions in Spike Sessions as a Scrum Master to clear Impediments.
  • Excellent communication, problem-solving, Public Speaking, critical thinking and conflict resolution skills.


Methodologies: Agile, Hybrid and Waterfall

Framework: SAFe, Scrum, Kanban, Scrumban, XP, ATDD, TDD, CICD

Diagramming Tools: MS Visio, Balsamiq

Prototyping Tools: Balsamiq, Axure, Adobe XD

Modelling Tools: MS Visio, Lucid charts, Draw.IO

BI Tools: Tableau, Power BI, Cognos

Agile Tools: Atlassian JIRA, Rally

Languages: C, Python, Perl, SQL, PL/SQL

WEB Technologies: HTML, CSS, JavaScript, XML, JSON, Web Services, API, SOAP, RESTful, AJAX

Testing Tools: HP QC, Postman, Selenium web: driver, SOAP UI, TFS


ETL: INFORMATICA Power center 9, IBM Infosphere

Data Warehousing: OLTP, OLAP, ROLAP, MOLAP, HOLAP, Query/Reporting, Multidimensional Analysis, Data marts, Slicing/dicing, Drill Down/Roll Up, Pivot tables

Databases: SQL Server, Postgre, Oracle 11g,12c, MySQL


Confidential, Dallas, TX

Sr. Technical Scrum Master (SAFe)


  • Led the SAFe Agile transformation at both team and Program level for the successful execution to support the delivery of strategic technology products
  • Managed and coached two Scrum teams which are part of a Release-Train.
  • Established team level cadence and drove team level ceremonies (Sprint Planning meeting, Daily scrum meeting, sprint retrospective meeting, Sprint review meeting and backlog refinement meeting) in alignment with Program level cadence
  • Facilitated and assisted the team to achieve the Sprint level goals and PI objectives.
  • Managed multiple teams of diverse experience and located both onshore and offshore.
  • Reviewed scrum processes drove scrum process improvements and coach team to follow agile/scrum.
  • Created Data Warehouse Architecture Mockups and Wireframes using MS Visio for Business stakeholders.
  • Facilitated JAD sessions with technical/non-technical team, SME’s to clarify business rules & solve Impediments.
  • Assisted Product owner in converting high level requirement Epics into small User Stories as well as tasks and made sure user stories adhere to INVEST criteria.
  • Designed and delivered Data Mapping Documents, Data Transformation rules and maintained Data Dictionary.
  • Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
  • Used JIRA for creating the sprint burn down and burn up charts, velocity charts throughout the sprints to track velocity, manage and monitor active sprints, releases.
  • Responsibilities included source system analysis, data transformation, loading, validation for data marts, operational data store and data warehouse.
  • Facilitated team for playing Planning Poker to help team define story points for the User Stories as well as tasks during the Product Increment Planning and Sprint planning session.
  • Facilitated management of the scrum team’s dependencies between the program team and third parties, release managers and other scrum teams.
  • Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.
  • Performed ETL for extracting data from heterogeneous source systems, transform and load into the Data Warehouse.
  • Tested the ETL Informatica mappings and other ETL Processes (Data Warehouse Testing)
  • Used Data Profiling to examine the data available in an existing database.
  • Performed Data analysis and data validation and wrote SQL Queries to generate certain requirements and KPI’s.
  • Manual testing for checking the data flow of the application using SQL Queries

Environment: Agile/SAFe, Windows 10, Tableau, JIRA, Informatica PowerCenter, MS Visio, UML, SQL Server Services.

Confidential, Boston, MA

Sr. Scrum Master/ Business Systems Analyst


  • Facilitated Scrum ceremonies such as Daily scrum meetings, Sprint planning, Sprint review and Sprint retrospective
  • Elicitation of Functional/Non-Functional requirements and Conducting the Functional requirements/User requirement specification reviews and walkthroughs with UI designers, developers, SME’s and stakeholders.
  • Reviewed scrum processes drove scrum process improvements and coach team to follow agile/scrum
  • Calculated and tracked velocity and capacity of the team throughout the project
  • Elicitation of Functional/non-functional requirements and Conducting the functional requirements/user requirement specification reviews and walkthroughs with designers, developers, SME’s and stakeholders results based on schedule.
  • Coached and mentored team to adopt agile practices, adopted agile games (Coin game, chair game, marshmallow challenge, ball game) and various practices to ensure team understand agile practices and values.
  • Used Rally for issue tracking, user stories management and requirement traceability.
  • Maintained Scrum artifacts like Sprint burn down chart, Sprint burn down up, and Impediment List.
  • Worked on challenges and impediments like team issues where the team is supposed to be self-organizing, but the cultural background of the team members made hard for everyone to share responsibility without being authoritative.
  • Assisted the Product Owner and the cross functional team in break down the epics into appropriately sized User Stories.
  • Assisted the Product owner in prioritizing the product backlog using.
  • Facilitated the estimation of efforts required using Planning poker technique along with Scrum team.
  • Resolved impediments and conflicts of the team by addressing issues and help the team to perform better.
  • Worked with the product owner during the Sprint Review Meeting for the Potential Shippable Product Increments (PSPIs) and helped decide which features are DONE as per the acceptance criteria.
  • Validated the web service request and response payloads and assisted the developers in API documentation using the Postman.
  • Created Release Planning for sprints by calculating the Estimated Velocity continuously.
  • Provided estimate on change request for analysis, development and testing.
  • Manual testing for checking the data flow of the application using SQL.
  • Actively trained business users involved in User Acceptance Testing (UAT) and helped them understand UAT procedure. Worked with testers, developers and other team members to validate and test complex system and with the maintenance of Quality Standards as expected by the business stakeholders.

Environment: Agile/Scrum, Windows 8, MS Office Suite, XML, SOAP, C++, MS Project, MS Visio, UML, JIRA, SQL Server Services, Mockup Screens.

Confidential, Alpharetta, GA

Scrum Master


  • Facilitated Scrum ceremonies such as Daily scrum meetings, Sprint planning, Sprint review and Sprint retrospective.
  • Reviewed scrum processes drove scrum process improvements and coach team to follow agile/scrum.
  • Calculated and tracked velocity and capacity of the team throughout the project.
  • Assisted team in following best practices such as Test-Driven Development (TDD) and Acceptance Test Driven Development (ATDD)
  • Used JIRA for creating the sprint burn down and burn up charts, velocity charts throughout the sprints to track velocity, manage and monitor active sprints, releases.
  • Assisted in Grooming product backlog, sizing user stories.
  • Removed impediments & worked with cross-functional teams.
  • Ensured the user stories follow INVEST & SMART criteria.
  • Facilitated user story estimation with the help of various techniques such as Planning Poker, Fibonacci Series, The Bucket System, T-Shirt Sizing etc.
  • Assisted Product Owner in the prioritization of the user stories and using MOSCOW technique.
  • Provided leadership, direction and coaching to the to the team to encourage adoption of good agile practices.
  • Established a Trust and Safe environment by brining disclosure and transparency between IT and business where problems were discussed and solved with focus being on situation rather than on people.
  • Parented with other teams Agile Practitioners to achieve goals at various levels throughout the organization by conducting and facilitating deep dive sessions.
  • Improvised the Velocity and Capacity calculation and suggested a way to allocate billing hours to resources based on the work they are doing for the project.
  • Removed impediments for the teams and escalated the issues as appropriate.
  • Focused towards working cross functionally to align strategy, methodology and execution across scrum teams.
  • Maintained metrics that provide visibility to stakeholders on team-level progress and quality.
  • Provided real time feedback to the methodology team based on experiences with Software delivery teams.
  • Tracked and managed project execution in accordance with company’s delivery and financial management practices.

Environment: Agile/scrum, Windows 7, MS Office Suite, XML, SOAP, MS Visio, UML, JIRA, Mockup Screens, HPQC, SQL Server Services.


Jr. Business Analyst


  • Gathered requirements using Elicitation Techniques like Interface Analysis, One-on-One interviews with SME's and Brainstorming.
  • Created UML diagrams such as Activity Diagram, Sequence Diagram, and Use Case Diagram to depict the various processes flow using MS Visio
  • Assisted in designing User Interface by creating Static and Dynamic Prototypes.
  • Created various artifacts including BRD, SRS, FRD, RTM.
  • Ensured Functional, Technical, Upstream and downstream dependencies were documented, addressed at right time.
  • Facilitated JAD sessions by inviting SME's, tech leads and Architects to make sure that gathered requirements are feasible in doing.
  • Facilitated Internal Walkover sessions with developers to prepare weekly status reports and update stakeholders.
  • Implemented API’s in REST web services: Worked on both XML & JSON
  • Facilitated Daily Defect Triage calls between the development team and QA team for resolving issues.
  • Facilitating Demo sessions and UAT sessions for end users. Collaborated with the business team to get UAT sign-off.

Environment: Waterfall, Java, JavaScript, Postman, Swagger, SQL, MS Visio, MS SharePoint, HP ALM, IBM DB2


Business Analyst


  • Gathered Business requirements from various SME’s from Digital & Retail for better understanding of the business and IT processes of the current system and the infrastructure needs
  • Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using Azure
  • Used SQL queries for database Transection and the periodic reports generated by the application at various levels
  • Performed Requirement Analysis by gathering both functional and nonfunctional requirements based on interactions with the process owners & stakeholders and document analysis, represented them in Requirements Traceability Matrix (RTM)
  • Conducted Joint Requirement Planning (JRP) sessions as a facilitator to gather requirements from the business area and conducted JAD sessions
  • Performed Positive and Negative test cases.
  • Involved in UAT, Test plans, documentation of Test reports; Assisted in QA and Integration Testing

Environment: Window 7, Waterfall, Java, HP ALM, Azure, SQL, MySQL.

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