Business Analyst Resume Profile

Summary

Experienced hands-on Information Technology professional with successful track record in ERP, Warehouse Management Systems, Analytics and Project Management. Pro-active and effective thought leader and collaborator with C-suite in both start-up and corporate environments. Successfully led project teams in dashboard and analytics development, IT system vendor selection hardware and software , ERP systems integration and continuous process improvement.

Professional Experience

Confidential

Project Management, US Credit Card Business Risk Office

Reporting and analytics lead for the Business Risk Office within the US Credit Card division. Responsible for ensuring the effective implementation of the first line of defense compliance model
Partnered with Senior Executives to design and implement a data-driven quarterly review of the control environment for the credit card division
Lead multi-national data analytics team responsible for improving both the accuracy and efficiency of senior-management level dashboards and reporting.
Transitioned dashboard compilation process from a highly manual, multiple input effort to a real-time Tableau-based environment.
Serve as the IBM Open Pages Subject Matter Expert SME for the Business Risk Office
Risk Office lead for Enterprise-wide Governance, Risk and Compliance GRC software upgrade

Confidential

Director, Technology and Process improvement

Sourced and implemented Pro Decisions, a SQL/Excel 2010 based analytics tool.
Partnered with the global President to design and create 50 management reports that provided insight into KPI's including sales, inventory, production and accounts receivable.
Successfully led effort to completely rebuild pricing schedules and controls which resulted in system-wide uniformity across 3,000 customers and 5,000 SKUs.
Managed all hardware, including hand-held scanners, servers, routers, etc., and software, including Active Directory, Windows Server 2008 SP2, WMS and ERP, for the organization.
Led integration of PayPal Payflow Pro with Infor-based ERP system resulting in real-time authorization at the time of sales order entry.
US-based project lead for redesign of global web presence 20 countriesUX, UAT, Requirements Gathering
Led IT and customer service efforts for the US office of a global manufacturer and distributor of musical instruments. Responsibilities included project management, process improvement, hardware, software, ERP administration, reporting and analytics.
Initiated and led upgrade of IT infrastructure from a windows client-server environment to a Hyper-V thin client environment.
Responsible for all ERP administration including upgrades, module implementation and day-to-day activities
Managed a staff of four full-time employees.

Confidential

Director, Marketing and Research

Led all marketing activities including public relations, events, digital channels, member communications and marketing-related research.
Led the initiative to rebrand the Chamber, including website redesign, in an effort to increase overall awareness, sales and community support.
Trained Chamber staff on CRM and met user support needs
Managed a staff of four full-time employees

Confidential

Project Manager

Team leader of back-office functional group responsible for business and functional requirements gathering and documentation throughout the Software Development Life Cycle.
Facilitated projects and served as PM for projects involving integrations and customization of Microsoft Dynamics GP and Warehouse Management System.

Confidential

Operations Manager

Responsible for day-to-day operational activities including sales and inventory forecasting, production planning, and marketing analysis for a 100 million private label infant formula company.
Lead Project Manager for project that resulted in the creation of 25 reports utilizing Crystal Reports to provide the executive management team insight into KPI's including sales, inventory, production planning and accounts receivables.
Scoped and implemented MRP software package Demand Solutions that allowed real-time inventory and production planning in order to increase turns and decreased daily inventory levels and related costs.
Led the business unit's SOP sales/operations planning process that drove manufacturing plans production, capacity and inventory plans , sales plans forecasting, bookings and shipments and sourcing plans raw materials .

Confidential

Business Analyst

Responsible for designing and implementing the replenishment and inventory strategy to support assortment and merchandise plans while achieving service level targets.
Forecasted corporation's future inventory quantities with outside vendors. Served as liaison between programming staff and trends analysts.
Evaluated and planned all basic and seasonal forecasts and profiles based on demand history, statistical analysis, and current trends in order to facilitate replenishment of product.

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