SUMMARY
- A Sr.Program Manager (Certified PMP and Certified SAFe 4.5 Agilist) with over 20 years of Consulting, Program & Project and Account & Delivery Management experience.
- Hands - on experience in executing multiple concurrent Time & Material and Fixed Price projects to agreed scope, quality, time and cost goals thru entire lifecycle management including program/ project planning, initiation, estimation, resourcing, financials/ budgets, monitoring, controlling and reporting.
- Delivered small, medium, large & complex engagements in Mobile, Big Data, Web Technologies, Data Migration, Enterprise Warehouse and Test Automation technologies using Agile, Waterfall and Hybrid Methodologies (phases Business Requirements thru Pilot & Test, Functional Requirements, Design, Develop, Testing and Release/ Deploy phases).
PROFESSIONAL EXPERIENCE
Sr. Program Manager
Confidential, New Jersey
Responsibilities:
- Digital Transformation agents solving hard problems at high speeds Offering Strategy, Design, Digital, Mobile, IoT, AR/VR, Analytics, Chatbot, Wearables and Cloud services.
- As a Program Manager, managing multiple projects at worlds largest healthcare insurance company in the areas of:
- Responsible for setting up hybrid agile methodology, sprint planning, backlog grooming, guide scrum masters based on lessons learnt from retrospection sessions, daily standup meetings and ensure defect free incremental products per release plan and monthly governance planning & reporting
- Senior Program Manager, NJ-USA
Confidential
Sr Engagement Manager
Responsibilities:
- Business use case being analysis of banking customers behavior of using Branch versus ATM versus Mobile & Internet Banking to execute banking transactions. Goal is to build analytics platform on top of Hadoop Cluster to identify scenarios leading to improve overall banking customer experience
- Migrated 20TB+ Teradata into Cloudera/Hadoop cluster successfully as well enabling users access cluster and run statistical models & use cases execution using ‘R’. Followed a Hybrid Agile & Waterfall methodology for swift execution of migration goals
Technologies & Tools: Cloudera Hadoop, Spark, Sqoop, Java/J2EE, Ab Initio, Teradata and MS Project
Confidential
Program Manager
Responsibilities:
- Plan, execute and monitor multi location service transition (including documenting Standard operating procedures aka SOPs) from multiple incumbent vendors
- Identify global teams/resources, set up 24X7 global service delivery model (follow the Sun)
- Guide team to define & execute multi location Scrum delivery model to deliver campaigns/ launches
- Global Stakeholder management, communications and periodic metrics & SLAs reporting by geography (Americas, Europe, ASIA and ASIA PAC)
- Engagement risk management, Governance and monthly SLA reviews
- Lead Continuous Improvement initiatives to achieve process standardization and maturity
- Review & Manage location wise Project Leads who are executing campaign projects using agile methodologies
Confidential
Engagement Manager
Responsibilities:
- Effectively maintained client relationship with IT and Business Operations managers and delivered project requirements consistently; Driven & managed program wise book of work up on mutual agreement with business and client IT managers;
- Managed concurrent projects with ownership in planning & executing budgets, resource capacity, financial reporting and project plan vs actual reporting, Risk & Issues management
- Assisted project leads and business analysts in participating in requirements collection, functional spec reviews, detailed estimations, planning and issues resolution
- Set up project/ program governance, submitted weekly status and monthly management reviews including detailed tracking of action items to closure
- Delivered maintenance projects to agreed monthly budgets, quality norms and timelines;
- Ensured production support teams were resolving Level 1 and Level 2 tickets within agreed SLAs (Service Level Agreements)
- Overseen teams to ensure, they were adhering to PMO specific processes and procedures defined across programs
- Driven Incident, Problem and Capacity Management activities across programs
- Being second level point contact, effectively addressed client issues / escalations
Confidential
Engagement Manager
Responsibilities:
- Financial Institutions IT: Debit & Credit Card Processing, Prepaid (Gift) and Card Production
- Merchant IT: Credit, Pin Debit, EBT and POS Terminal using Java Stack and Mainframes
- Enterprise IT: Sharepoint, IVR -I3, EDW & BI, HP PPM, SFDC and BPM & Middleware
- Enterprise Security: Oracle IDAM consulting, roadmap, implementation & maintenance; large application (C++, .Net) code remediation, testing and implementation
- Infrastructure IT Support & Maintenance: Command Centre, Backup & Storage, Wintel, Middleware and Mainframe monitoring support; Including DBA & Servers Maintenance
- Consulting and Solution Design to migrate client services applications into SFDC Service Cloud
