SUMMARY:

• Over eighteen (18) years of proven experience in program management, account management, IT service management and re - engineering projects, data center management for VMWare and Cloud technologies such as S3, EC2 and DynamoDB etc.
• Eight (8) years of experience leading a team of account delivery executives, engagement managers and technical account managers while driving an end-to-end business in designated high revenue generating accounts.
• Beyond people management, I worked with direct reports and customer executives to develop, plan and implement creative strategies that generates long term business values and competitive advantages
• Three (3) years of experience with various systems used in manufacturing business units such as warranty and quality, parts and service, sales and marketing, supply chain/logistics, e-Business and finance
• Bachelor’s Degree in Computer Engineering The Institution of Engineers, Kolkata, West Bengal

TECHNICAL SKILLS:

Program/Project Management Tools: MS Project 2013, MS Excel 2013/16, HP PPM, MS Visio

Others (Projects Methodologies): Waterfall, Scrum, Agile, PMO

Cloud Technologies: AWS S3, EC2 & Lambda & MS Azure

Operating Systems: MacOS, Linux and Windows

Databases: SQL 2007, Oracle 8i, Access 2003/2010

Process Re-Engineering Tools: Six Sigma, Minitab

ITSM tools: SNOW, BMC Remedy

ITSM Best Practices Framework: ITIL

Others (Technical): BOMGAR, WebEx, Avaya

Programming Tools: Visual Basic

Modeling Tools: UML, MS Visio

EXPERIENCE:

Sr. Program Manager

Confidential, Chesapeake, VA

Responsibilities:

• Serving as Program Architect and Business Relationship Manager for IT Infrastructure end user computing domain
• Key responsibilities include forecasting, progress monitoring and reviews with stakeholders, risk and resource management, vendor and supply chain management
• Facilitated requirement gathering, analysis of existing systems and interaction with business users
• Responsible for ‘O365 cloud’ program delivery and accountable for the rest of the EUC projects including growth of remote infrastructure management
• O365 cloud program includes the migration of entire Office suite to Office cloud for departments like COE, field services, sales, finance, HR and retail stores (in house and third party)
• Azure is being used as the central repository for O365, as Azure Active Directory (Azure AD) is being used to manage user identities
• O365 password sync & single sign-on has been set up with Azure AD, using cloud authentication
• Successful completion of Enterprise ‘Windows 10’ upgrade program
• Successful completion of ‘Enterprise Tablet Refresh’ for Field Service Engineers as well as Field Network Engineers
• Worked directly with facilities and administration teams on “CoE IT Buildout”, an IT Infrastructure development project
• Maintained close co-ordination and communication with business clients, for both ongoing support issues and enhancement designs

Environment: Agile, Azure, Waterfall, EUC, MS Project, MS Excel

Program Manager

Confidential, Racine, WI

• Served as Program Manager for Global DSS service architecture with a TCV of 17M
• Key responsibilities included forecasting, conducting weekly status reviews with stakeholders, tracking, resource management, PMO and supply chain management
• Responsible for project delivery and living growth of remote infrastructure management
• Reviewed and approved project performance and compliance through agreed metrics
• Managed costing variables in accordance with contracts and kept costs down by focusing on the reduction of leakage
• Determined technical goals in consultation with top management
• Managed planning and coordinating activities such as installing and upgrading hardware/software
• Assisted with managing resources, project budgets, client relationships, project performance, and the overall quality and development of project plans
• Worked side by side with a team of project and regional delivery managers and regional team leads all over the globe to deliver technical solutions
• Led the service relationship with nominated vendors and oversaw the services delivered to the clients including transition of new services, any implementation, hardware break/fix services and any other services delivered to the accounts
• Successfully delivered projects for ‘Global Router OS upgrades’ along with ‘print server migration’, ‘Nutanix’ and ‘Sons and Daughters Program’ including ‘NAM’

Environment: Waterfall, EUC, MS Project, MS Excel

Sr. Project Manager

Confidential, Dallas, TX

Responsibilities:

• Single point of contacts for all the infrastructure project related activities
• Developed and managed project schedules
• Investigated and provided resolutions for complex requests and issues
• Ensured project documentation was complete and accurate
• Managed the successful completion of the project scope within time and budget constraints
• Key responsibilities included budgeting, tracking, resource management, invoicing, forecasting, conducting weekly status reviews with stakeholders, PMO and supply chain management
• Responsible for managing, planning, coordinating, supervising and directing IT professionals
• Provided subject matter expertise in all knowledge areas of project management
• Collected and analyzed data to help plan and manage projects

Environment: Waterfall, MS Project, MS Visio, HP PPM, MS Office (Excel, Power Point)

Project Manager

Confidential, Dallas, TX

Responsibilities:

• Proactively developed and maintained key customer road map programs
• Developed and managed project schedules
• Investigated and provided resolutions for complex requests and issues
• Ensured project documentation was complete and accurate
• Provided high quality, up-to-date documentation for all program/project activities
• Accurately recorded service times, job costing and invoicing with PMO
• Successfully completed the projects for ‘Office and Exchange migration’, ‘Windows 7/10 deployment’, ‘IAM’, ‘VBlock migration’, ‘summer refresh’ and ‘router refresh (including switches)’

Environment: Waterfall, MS Project, MS Visio, HP PPM, MS Office (Excel, Power Point)