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Project Manager Resume

Washington, DC

SUMMARY

  • Proficient with agile methodologies in ServiceNow platform (PPS). Experienced and certified in agile, hybrid, and waterfall methodologies.
  • Managed all aspects of high profile, high priority project lifecycles by effectively initiating, planning, scheduling, controlling, and bringing to closure multiple 4.5 million - dollar projects including labor, equipment and services.
  • Acted as a role model and mentor on project management methodology, standards, strategy, and quality and change leadership.
  • Served as an influential leader by demonstrating PM professionalism, passion/enthusiasm, providing communication/motivation and creating teamwork and collaboration to teams from 5 to more than 50 members through excellent people management skills.
  • Ability to build relationships with and influence other functional areas with well developed negotiation and presentation skills, ability to build consensus, focus on detail and big picture orientation.
  • Conducted performance appraisals and recommended performance improvements with well developed roadmaps and SMART (specific, measurable, realistic and timely) goals.
  • Utilized management and human resources academic experiences to develop employee training programs and improvement plans that resulted in win-win for employer and employee.
  • Represented the infrastructure and networking systems and services unit as a member of the PMO deployment strategy team who started first PMO for IT department reporting to CIO.

AREAS OF EXPERTISE

  • Team builder/influencer
  • Management educated in current organizational structures and behaviors
  • Project Management Methodology
  • Project Management/PMP Instructor
  • Problem Solving/Problem Resolution
  • PMO Project Administration
  • PERT/CPM Constraint Optimization
  • Performance Appraisals and 360’s
  • Priority & Multiple Tasks Management
  • Work Breakdown Scheduling
  • Project Communication and Reporting
  • SDLC Lifecycle Management/Infrastructure and Networking Services Planning
  • Resource and Budget Administration
  • Meeting Facilitation and Status Updates

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

  • ServiceNow PPS and Project/Portfolio Management (agile, hybrid, and waterfall methodologies) support and mentoring for portfolio and project management control processes of 100+ IT projects including scrum agile, traditional waterfall, operations, and production deployment releases.
  • Expert consultation and support for the IT/PMO to support technical project managers.
  • Provide training for project managers, scrum master, business analysis.
  • Provide administration and training support for ServiceNow Project Portfolio Management Tool

Confidential, Washington, DC

Sr. Project/PMO Program Manager

Responsibilities:

  • Program Management support and mentoring for portfolio and project management control processes of 100+ IT projects including agile, traditional waterfall, operations, and production deployment releases.
  • Expert consultation and support for the IT/PMO to support technical project managers.
  • Support and maintain of the EPPM and Remedy tool in the Enterprise Solutions Delivery Department
  • Support continuing maturation of program/project management office in attaining processes identified
  • Support continuing maturation of project change control process and integrate it with change control board process.
  • Acting as Program/Portfolio/Project Release Manager coordinating and managing high level release management activities between the customer and Application Leads for all project release management events.
  • Conduct project release management planning, tracking, meetings, and next steps for the applications/portfolios
  • Create and negotiate the Release Strategy for all applications and lead production implementations and complete change management protocols.

Confidential, Richmond, Virginia

Sr. Release Manager

Responsibilities:

  • Manage Banking Infrastructure Standardization and Decommissioning projects including schedule, scope and 1.5-million-dollar budget, risks, status updates, communication plan, project constraints and project team.
  • Develop tactical and strategic daily, weekly, monthly plans to expedite project team through project life cycle.
  • Enter, and monitor project in clarity project management software, and MS Project.
  • Construct and author High Level Design documents, Technical Design Document, Disaster Recovery Plans, and Technology Operations Systems Support Guide.
  • Coordinate resources and make assignments to Solutions Engineer Planner
  • Negotiate statement of work terms with vendor representatives from IBM and Commvault.
  • Installed, administered, maintained PMO project management office and Share point site for consulting firm resulting in streamlined services and profit increase.
  • Created and maintained an effort-driven project schedule for each project by identifying and monitoring: overall project timeline, project milestones, tasks, resources, task dependencies, and critical paths.
  • Determined, monitored, and reviewed all project economics, including costs, operational budgets, staffing requirements, resources, and risks. Provided leadership, direction and integrated activities with other departments to ensure successful implementation and support. Managed vendor relations as appropriate.
  • Anticipated and identified risks and issues that could impact deliverables and develop and implement mitigation and corrective actions. Monitored and reported on the status of project efforts (including weekly time reporting, monthly resource forecasting, monthly executive reporting, issue management and risk prevention/mitigation).

Confidential

Site Lead

Responsibilities:

  • Evaluated and rated staff by conducting competitive performance appraisals
  • Developed performance objectives (SMART) specific, measurable, attainable, realistic and timely
  • Created employee training program for Training and Development unit
  • Through strong knowledge of PLC and RF hardware and software infrastructure managed SmartGrid energy utility customer-facing technical training & technical writing and documentation projects based on systems design and life cycle management through negotiations with PMO managers to set deadlines and priorities for entire team. Managed and prioritized team resources, quality and technical accuracy. Ensured consistent delivery of infrastructure training services for Alpharetta location.

Confidential

Sr. Systems Engineer

Responsibilities:

  • Evaluated and rated staff by conducting competitive performance appraisals
  • Developed performance (SMART) objectives: specific, measurable, attainable, realistic and timely
  • Assembled and lead high performing deployment teams capable of delivering high profile infrastructure deployment projects including email/data migration, disaster recovery, Active Directory upgrade, server/client reconstruction/management based on SLA, cluster administration, and project management software deployment.
  • Researched, planned and evaluated infrastructure services and systems and made recommendations, vendor selection, bid selection based on RFQ, RFI, Scope of work.
  • Implemented Confidential Airport’s first PMO.
  • Evaluated and rated staff by conducting competitive performance appraisals
  • Supervised multiple teams during project deployments including server infrastructure, help desk, and cross-functions with cisco team.

COMPUTER LEARNING CENTER

Confidential, OK

Responsibilities:

  • Developed infrastructure and network installations and implementations. Trained staff instructors and prepared infrastructure networking technical training curriculum. Trained MCSE and CNE student candidates.
  • Completed over 3000 NetWare server installations and over 200 customer Netware Directory services designs
  • Completed over 6000 customer server network installations

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