SUMMARY

• Experienced professional offering extensive experience and knowledge in teh areas of International and Domestic Project Management, International/Domestic Customers & Vendor Management and Training.
• 19 Years IT experience; including Program & Project Management, Software implementation, and consulting in teh areas of Infrastructure and Application Implementations, Wireless, Telematics, Ecommerce, Billing & Finance.
• Ecommerce implementation & support for B2B & B2C (Home Depot) and B2B & B2E (Verizon)
• Experience working with Technical, Operational and Sales divisions for successful deployments
• Managed teh efforts, in a Matrix environment, a team of 45 comprised of onshore/offshore as well as vendor
• Work Force Management (WFM) best practices utilized increasing efficiency and productivity through Performance & Training Mgmt., Budgeting, Forecasting, and Analytics.
• Experience working in a centralized and decentralized PMO ( has also worked in PMO in transition)
• Experience with full SDLC process (FULL LIFE CYCLE experience)
• Experience with ITIL standards focusing on aligning IT services with teh needs of business.
• IT Project Management implementing networks and applications
• Agile/Scrum methodologies, including transformation projects used for last 6 years (JIRA used for planning/tracking)
• Liaison to third party software development and client development teams.
• Ability to direct complex projects from concept to fully operational status.
• Proven ability to TEMPeffectively work with all levels of leadership in dynamic markets.
• Proven ability to manage and oversee teh relationships of both International vendors & customers
• Ability to turn technical requirements into broken down tasks, with assignments, within a project plan

PROFESSIONAL EXPERIENCE

Senior IT Web/Application Project Manager

Confidential Atlanta, GA

Responsibilities:

• Managed teh implementation and support of Home depot B2B ecommerce apps as well as their B2C partner Interline, supporting websites such as Supply Works, Wilmar, e - musa, e-hardwareExpress and e-Barnett to name a few
• Managed multiple projects simultaneously; total of 589 applications needing remediation from across multiple portfolio areas
• Currently utilizing both SDLC and agile approach, per portfolio area preferences (MS Project used for tracking)
• Agile Transformation
• Manage overall vendor development work, for both onshore and offshore resources
• Manage various technical teams, and resources across a matrix environment
• Support vendor needs for individual portfolio work (Test cases, SVN paths, QA efforts, and other deployment efforts dat coincide)
• Support business activities while remediation work is in progress, and ensure seamless remediation via weekly meetings & updates, and daily standups with various team members including portfolio and remediation team
• Work directly with Portfolio owners to manage expectations, resources, timelines and cost
• Manage delivery dates/schedule; including freezes, coinciding application deployments, and resources
• Managed $3.5m beginning budget for effort with an approx. number of 45 resources, both on and offshore (at various effort levels) charging to project.
• Budget decrease of 800k left $2.7m to finish remediation efforts already underway
• Mid project regroup was conducted and new plan for completion was established to accommodate new budget allocation

International IT Program Manager

Confidential, Atlanta, GA

Responsibilities

• B2C B2E implementation and support
• Development of infrastructure strategy, service delivery standards and procedures for teh Enterprise through collaboration with IT Operations.
• Proactively researches, collaborates with Subject Matter Experts, in an effort to recommend a course of action to prevent problems and to maintain high infrastructure service levels for teh user community.
• Assists in establishing metrics, key performance indicators, and SLA’s for driving teh performance of IT service delivery.
• Work with Network Operations and Global IT vendors to assist in evaluation and recommendations of infrastructure solutions to best meet teh business needs of teh company.
• Work with various groups to develop processes dat are innovative without being stifling and restrictive.
• Develop and maintains relationships with client organizations to ensure their infrastructure expectations are beingmet and priorities are set at teh appropriate levels.
• Responsible for working with teh various IT organizations in supporting and managing databases, servers, networks, storage, email, directory, and other technology platforms shared across teh enterprise
• Collaborate with Application teams and Business Unit Product Development teams to understand and provide high availability, scalable business solutions.
• Work with those tasked with providing technical solutions and Deliver direction and said solutions consistent with teh overall IT strategy

Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Run highly visible executive management team projects
• Ran multiple cost saving initiative projects- included but not limited to:
• Moving all Level 1 CC customers to Level 3 this resulted in a cost savings of approx. 800k a year for teh company
• Implementing one- off ACH transaction ability (vs. recurring)
• Breakout/Split of DFP’s once bill run completes for ACH transactions vs. CC transactions
• Ran portions of teh MetraTech Billing software implementation for NA, EMEA and APAC, primary focus was on development for teh Staging and Reporting areas.
• Hand-picked by client’s leadership team to assume a lead PM role for a project track dat was identified as a risk to teh overall billing system implementation program.
• Successfully project managed a project with aggressive due dates and continuous change/increase in scope.
• Developed a resource management plan to account for limited resource allocation (most resources were <50% allocated) and included resources located in various international geographic locations.
• Devised a mitigation plan dat included teh use of simulated data to avoid a delay in start date of development/test efforts when upstream vendor development deliverables were missed.
• As a mitigation plan, identified key client resources to receive training on vendor process to reduce teh dependency on vendor resources resulting in cost savings.
• Played a key role in defining and applying project management processes for a large system implementation project containing over nine project tracks (largest this client has supported).
• Supported multiple track leads dat had little or no previous PM experience resulting in an increase in quality of teh project plan and enhanced visibility to projectdependencies
• Please inquire for detailed resume on positions held 10+ years ago, below are teh companies and timeline worked.
• Mobile Marketing Project Manager, Air2Web

TECHNICAL SKILLS:

• Experience with various Telecom software
• technologies dat support wire line
• wireless
• Telematics and mobile marketing.
• Data services including: CRM
• Billing
• Fulfillment
• Provisioning
• Mediation
• Revenue Assurance and Point-of-Sale.
• MS Office Applications: Word
• Excel
• PowerPoint
• Visio
• Project
• REQPRO
• PRISM
• SHAREPOINT