SUMMARY:

• Senior - level Certified Project Management Professional (PMP) & Scrum Master (CSM) with strong client focus who leverages domestic and international expertise in leading large-scale client initiatives, PMO processes and tools in digital platforms, application development, infrastructure development, ROI analysis and risk management to maximize profits and improve performance.
• Excellent leadership, team facilitation, planning, conflict resolution, client relationship management, interpersonal and communication skills
• Strong leader and trusted advisor skilled at partnering technology with core business objectives to support business growth. Results driven problem solver who drives complex programs & projects to completion on schedule & budget, proven results.
• Successfully managed strategic initiatives, end to end solution delivery, process re-engineering and programs & projects including budget, multiple work streams, business priorities, requirements, optimizing schedule, managing stakeholder communications & expectations, change management, post-implementation review, balancing priorities, root cause analysis, resource planning, creative out of the box strategic planning and other related tasks
• Established program & project best practices and governance model for a highly complex portfolio of programs
• Highly adaptable towards integrating into new company and industry cultures

SKILLS:

Program management, Project management, Product development, Risk, portfolio Management, Product maintenance, Solution delivery, Relationship management, Business analysis, Design, Risk Management, Waterfall & Agile methodologies, Clarity Project Management tools.

PROFESSIONAL EXPERIENCE:

Sr Project Manager

Confidential, NY

Responsibilities:

• Leading delivery of Universal API program.
• Developing and establishing project structure, partnering with various vendors in designing of new Universal API platform to control and monitor various distribution partners and underwriting systems.
• Managing business stakeholders, Vendors, on-off shore resource management, Agile environment, Sprint planning
• Building project execution frameworks
• Managed off shore/onshore resources, team building and collaborated to build unified culture.

Sr Project Manager, PMO

Confidential - Trenton, NJ

Responsibilities:

• Managing and leading delivery for new strategic digital platforms to provide solution for new business initiatives of NJM.
• Relationship Management with strategic business units.
• Solution delivery and management for Policyholder servicing (Core Policy Administration, Billing, Claims, Consumer Portals and third-party servicing).
• Establishing Agile methodology transitioning from waterfall, partnering with various technology & business work streams.
• Developed project organization chart and governance structures. Defined roles and responsibilities of team members
• Responsible for project documentations, stakeholder assessment, communication plan, negotiating tradeoffs between key attributes to by-in from key stakeholders to gain approvals;
• Implementing new compliance procedures and release management.

Sr. Business Project Manager, Business PMO

Confidential - Basking Ridge, NJ

Responsibilities:

• Consulted and developed designs, digital strategic approaches and process improvements for Confidential insurance small business analytics & marketing group, IT projects on digital platforms and operations.
• Lead the development of the vision and roadmaps for the most complex information technology solutions for digital project & programs and capabilities across Confidential Small Business Insurance- Business Technology Strategy
• Advised and educate IT and business stakeholders on people, process, technology, and information needs for new and existing applications, initiative implementations, and operations.
• Lead design on complex, strategic business solutions for digital analytics & marketing team.
• Developed business case, funding requests utilizing various data analysis and product market appetite.
• Developed and managed project risk and issue management plans. Analyzes risks, their impact on project delivery. Implements procedures to mitigate risk threats.
• Utilizes Clarity for identifying and tracking Issues, Risk Assessment, brainstorming.
• Lead the design of digital functionality & enhancements of product site design, content and layout to provide a highly relevant and engaging site experiences.
• Worked with external vendors to create strategic approaches for implementing complex business and IT solutions and website updates.
• Created and operationalize processes and procedures specific to the circumstance, to ensure maximized efficiency toward end deliverables.
• Developed and managed budgets producing budget reports and tracking variance.
• Promoted and pushed for collaboration and teamwork culture across organizations and geographical boundaries

Sr. Project Manager, PMO

Confidential, Mt Laurel, NJ

Responsibilities:

• Specialized in managing various-sized Digital Program & projects in Compliance,, e-commerce, Electronic Banking Areas Consumer Lending, Customer experience.
• Delivering aggressive, complex projects with restricted constrains due to urgent and direct customer digital needs.
• Piloted initiatives with multiple work streams from engineering through implementation and delivery, improving efficiency and reducing costs.
• Utilized industry standard methodologies and tools (SharePoint, Clarity, MS Office) for the successful project implementation. Managed 10 to 35 business, technical & vendors resources in cross-functional, cross-organizational structure
• Developed and regularly reassessed project budgets to account for variances and ensures accuracy. Creates budget reports to compare actual with forecasted costs
• Partnered with Virtual teams & Confidential vendors on tasks across the implementation to ensure tasks were performed on time and on budget & implementation of digital experience on mobile, tablet & desktop platforms.
• Managed and executed the design of digital functionality & enhancements of product site design, content and layout to provide for Customer engaging site experience and service. Worked Business analysis team to transform site and business product objectives into digital experience requirements.
• Worked closely to managed expectations of senior management and worked with steering committee to manage risk, issues and execute action plans. Lead cross-functional project teams in all aspects of project management development and improvement initiatives partnering with Portfolio director for the Online Channel in the U.S. and Canada.
• Ensured full project sign off and compliance with Digital Channel Audits and Confidential EMPO Audit. Analyzing lessons learns for future projects/ programs. Promoted and pushed for collaboration and teamwork culture
• Utilized MS Office, MS Project & Clarity, SharePoint and other project management tools

Sr. Project Manager, PMO

Confidential, Whitehouse Station, NJ

Responsibilities:

• Collaborated with executives and business partners to facilitate business case development, project strategy, scope, feasibility and resource impacts across multiple stakeholders. Developed and refined measurements to support decision making and improve capabilities, capacities, integrations, architectures, as well as minimize and/or prevent risk.
• Worked extensively to develop Program Model for improved planning & managing multiple CPI Panorama projects, forecasting budget for program (7 Million Plus) & projects proposing new processes, framework and buy in from various senior stakeholders. Strategically maintaining directions of the Portfolio.
• Managed multiple projects resource allocation (in-house, offshore & virtual), leveling & planning for current and future Panorama Program projects using integrated project plans as well as negotiating with multiple teams, resource managers for maximizing resource talents.
• Managed communication plans with Project Sponsor, Business Project Owner and other key stakeholders to ensure reporting of any significant changes to the project status in a timely manner and proposals for new project rollouts
• Used Plans Vs Actual work effort data and variance/trend analysis to enhance Estimation Model to help accuracy in estimation and contingency planning as well as working with development Confidential team to analyze efforts and estimation understanding
• Collaborated & Managed with various project teams consist of 8 to 22 resources to deliver Panorama program projects and Developed group and individual timelines and assessed/identified potential bottlenecks various work streams in each project/program process.
• Ensured program/ concurrent multiple projects adheres to defined project gating and governance control to ensure they meet all performance, quality standards
• Managed multiple concurrent Projects, balancing project scope, schedule, budget, quality and risk. Auditing projects and analyzing lessons learns for future projects/ programs.
• Worked with IT and Business partners on formulating Validation checklist and processes for release management.
• Utilized MS Office, MS Project & Clarity, SharePoint and other project management tools

Project Management consultant

Confidential - Newark, DE

Responsibilities:

• Managed enhancements, development & maintenance of Credit Card Applications.
• Managed teams of 20 offshore / onshore teams to maximize development and timely execution of project plans to keep projects on schedule and within scope and cost.
• Provided detailed walkthrough of technical and business requirements to create solutions for enhancements related to Dodd Frank Law and ECC compliance of existing application with stake holders
• Created Project schedule based on estimates, accessed risk & documented Lessons Learned, managing multiple projects. Worked with the business users for the execution of detailed Test Plans to ensure all defects were addressed
• Communicated Project status, information with Sr. Executives and key Stake Holders.
• Implemented and managed quarterly releases for America, Canada & Europe businesses of Confidential .
• Provided hands-on development, enhancements management and modifications using multi-tier framework
• Worked with Microsoft office product, SharePoint, Microsoft exchange server & Office Communication. Managing shore/off shore teams using Communicator, Live online meeting, Video conferencing, Screen Sharing.

Project Management Consultant

Confidential, New York, NY

Responsibilities:

• Created and managed detailed organizational systems and coordinated Reserve, Censys and Cenrep Underwriting applications projects across a diverse group of stakeholders.
• Identified key project stakeholders both internal, external and vendors. Managed relationships in support of each project’s comprehensive approach.
• Developed and maintained cost-conscious project plans which meet organizational objectives and timelines for both technology solutions and business process improvements.
• Captured, clarified, and translated business requirements and complex operational processes into technical solutions.
• Developed WBS, Project Schedule, determining Mile Stones, Accessing Risk and plan risk response, Documenting Lessons Learned
• Managed and lead the team of 15 resources for support and maintenance of existing system as well as providing technical solutions. Keeping project in scope, on schedule.
• Integrated Change Controls with current project plans & Implemented test plans and released procedures for enhancement and changes of existing system.
• Responsible for enhancements and modifications of application architecture. Re-engineering existing applications into consolidated useful, business driven application.

Project Management/Lead

Confidential, New York, NY

Responsibilities:

• Provided application support for Benefits & Active Work flow application system while implementing quality standards in development as well as in releasing the application for business users.
• Communicated requirements to IT team and worked with project management group to produce project details/ plan.
• Provided Functional / technical specifications for enhancement for development team.
• Responsible for developing and delivering user for application and new feature.
• Managed daily aspects of multiple projects including, processes definition, goal documentation, gathering business requirements, facilitating meetings, issue management, user acceptance testing, vendor management and project team deliverables

Project Lead

Confidential, Somers, NY

Responsibilities:

• Assisted Data Analysis team in creating a new data model for enhancement and re-designing of Tax and local delivery Applications.
• Created functional / technical specifications, project plan for enhancement to in corporate new smart selling Deal system. Sybase DB development, stored procedures and triggers to implement BusinessLogic to handle Canada Operations in Tax Application
• Provided application support for existing system while implementing quality standards in development as well as in releasing the application for business users. Developed Test Plan for UNIT/SYSTEM/ Pilot testing. Data Design, implementation & manipulation for New Database table structure for Tax Application

Consultant - Lead

Confidential, Princeton, NJ

Responsibilities:

• Created functional / technical specifications for enhancement after interacting with business group and analyzing the details. Implementing various business rules using mathematical / logical analysis. Providing application support for existing system. Implementing & enforcing development quality standards in development as well as in releasing the application for business users. Developed Test Plan for UNIT/SYSTEM/ Regression testing.
• Code review for changes developed/implemented by other team members.
• Responsible for coding, enhancing and modifying the application architecture using PowerBuilder library. PL/SQL stored procedures, functions, and triggers. Assisted DA/DBA group to create Logical Data Model for enhancements