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It Delivery Manager Resume

Detroit, MI

CAREER SUMMARY:

  • Seasoned senior consultant and project manager, PMP certified, with significant international experience in a variety of roles and industries.
  • Able to drive multiple projects, manage budgets, milestones & tasks, supervise resources and staff, ensure quality and produce high service levels.
  • Experiencemanaging large, enterprise wide projects in cross functional environments, planned resource assignments, tasks & milestones, critical path, mitigate risk, complete.
  • Significant exposure and experience in the e - learning arena, project management of numerous multi-national corporate LMS/LCMS/HCMS implementations.
  • Solid experience building successful mutually beneficial relationships with clients and forging strong, committed teams.
  • Business process identification, analysis and re-engineering.Staff augmentation, Hire/Fire. Train / Lead, Promote / Performance evaluations.
  • Successfully lead high priority programs, integration within medium to large scale projects, including customer projects.
  • Managed teams of up to 60 direct report and 200 indirect reports, and budgets in excess of $30 million.

SKILLS:

Methodologies: RUP, CMM, PMI PMBOK, SDLC, MAXIT, TiCKIT

Operating Systems: Windows 95, 98, 2000, NT, XP, SCO-UNIX, DG-UX, AOS/VS, RT11

RDBMS: Oracle, MS SQL Server, MS Access, dBase III+, dBase IV, Delta V

Enterprise / ERP: PeopleSoft, SAP, MFG-Pro, BAAN, Fourth Shift, GLOVIA, ChannelWave PRM

HCMS and e-Learning standards: SumTotal, Docent, Confidential, Plateau, Click2Learn, ThinQ, AICC, SCORM

Other: Microsoft Office, Microsoft Visio, Microsoft FrontPage, Lotus Notes, COGNOS (Impromptu / Powerplay), SCS MultiFreight, J2EE, JAVA, XML, BEA Weblogic

Project Management Tools: Microsoft Project, Artemis, Lotus QuickPlace, PlanView, Macroscope, Microsoft SharePoint

PROFESSIONAL EXPERIENCE:

IT Delivery Manager

Confidential, Detroit, MI

Responsibilities:

  • Enterprise-wide upgrade from Microsoft Office 2010 to 2016 (approximately 10,000 users
  • Implementation of new WAN monitoring solution
  • Implementation of new WAAS
  • Implementation of new printer monitoring and management solution (Ricoh DMNX)

Project Manager

Confidential, East Lansing, MI

Responsibilities:

  • Full life-cycle project management of strategic initiatives pertaining to the development / implementation of both bespoke and COTS enterprise-wide solutions.
  • Project management of new initiative to develop registration system and associated mobile application to provide duty of care for students, staff, and faculty traveling overseas.
  • Introduction of project management processes and rigor to implementation of campus-wide Research Administration solution.

Senior Project Manager

Confidential, Ann Arbor, MI

Responsibilities:

  • Manage the oversight of projects in the Confidential sector focused on Medicaid data analytics through the provision of data warehousing and analytic solutions/ collaboration and coordination across the organization to make fact-based recommendations on a wide range of business decisions.
  • Work with business leaders to define and prioritize new, cross-functional analytical projects.
  • The role also requires in assisting in improving the maturity of current project / program management processes as well as alignment to Confidential Level 3.

Project Manager

Confidential, Indianapolis, IN

Responsibilities:

  • Directed and managed project development from beginning to end.
  • Defined project scope, goals and deliverables in collaboration with senior management and stakeholders.
  • Estimated the resources and participants needed to achieve project goals.
  • Set and continually manage project expectations with team members and other stakeholders.
  • Developed and delivered progress reports, proposals, requirements documentation, and presentations.
  • Determined the frequency and content of status reports from the project team, analyzed results, and addressed problem areas

Portfolio Lead / Senior Project Manager

Confidential, Detroit, MI

Responsibilities:

  • Required to oversee multi-functional teams, the initiating, planning, executing, controlling, and closing of complex application and system implementation projects using a formal project management methodology. The role also requires the following:
  • Ability to access complex changes and apply to work plans with precision and timeliness.
  • Development of detailed work plans and schedules using MS Project.
  • Monitoring project metrics for significant deviations in quality, cost, or schedule.
  • Development and presentation project-related information for executive leadership.
  • Direct and frequent involvement in sponsor, client, and customer relations to ensure that service expectations are met.

Program Director

Confidential, Redford, MI

Responsibilities:

  • Developed and implemented, a continuous improvement strategy for project and program management processes, adding maturity to the existing methodology to enhance the expanding professional services practice.
  • Day-to-day management of multiple projects and project teams including all tasks associated with initiation, planning, execution, control, and closing.

Principal Consultant, Project Management

Confidential, Troy, MI

Responsibilities:

  • Responsible for Confidential operations associated with a large IT divestiture program for a multi-national automotive manufacturer covering approximately 800 applications over a variety of platforms from mainframe to UNIX and WinTel.
  • Assisted with the development / enhancement of processes and procedures to be aligned across the four PMO’s associated with the program.
  • Client management and client relationship development.
  • On-boarding, mentoring and management of US-based resources.
  • Developed and documented communications plan, quality plan, and templates for all status reports including Executive Dashboard.
  • Managed status / control of all deliverables associated with the Confidential .
  • Managed resources and project / program financials

Managing Consultant

Confidential, Lansing, MI

Responsibilities:

  • Responsible for client facing activities related to eLearning tools/technologies.
  • Assisted clients with requirements definition, selection, implementation and support of eLearning programs. Tools/technologies including learning management systems/LCMSs/LVCs; e-learning portals; e-learning systems; performance and talent management, hosting; documentation tools; or other accelerators.
  • Developed and delivered strategic HCM solutions for clients in the Consumer Products, Retail, Pharmaceutical, and Travel and Transportation industries.
  • Served as Technology Project Manager on Learning Transformation initiative for a global shipping with company with over 120,000 employees headquartered in Copenhagen.
  • Responsibilities included, but were not limited to, development of project charter, identification and documentation of deliverables, development and on-going control of project schedule and resourcing, stakeholder and communications management and project accounting

Project Manager

Confidential, Auburn Hills, MI

Responsibilities:

  • I was engaged specifically to stabilize the current implementation of the SumTotal Learning Management System and to devise a strategic approach to optimizing the existing Human Capital Management solution in line with corporate objectives.
  • As the Project Management Consultant the various teams on these projects reported into my position.
  • Acted as the primary liaison between the internal customers, external vendors, stakeholders, and executive management.

Engagement Manager

Confidential, Redwood Shores, CA

Responsibilities:

  • Responsible for strategic management of Human Capital Management solution provision to large multi-national clients.
  • Assist client with identification of business functional and technical requirements
  • Definition of functional requirements
  • Management of project plan and associated resources
  • Client management and liaison

Director

Confidential, Chicago, IL

Responsibilities:

  • Responsible for the overall management and development of Human Capital Management solutions practice, and implementations for mid-market clients.
  • Management of strategic relationships with Confidential .
  • Development of project teams and project methodology improvements.

Project Manager

Confidential, Chicago, IL

Responsibilities:

  • Project management consultancy role for the selection of a 100,000 user LMS/LCMS solution.
  • Liaison between business project team and IT project team.
  • Developed strategy to identify current training processes to enable gap analysis against functionality of preferred vendor.

Project Management Consultant

Confidential, Southfield, MI

Responsibilities:

  • Management of application development and routine network related projects.
  • Implementation management of ChannelWave's Partner Relationship Management (PRM) solution.
  • Development management of broker performance monitoring system utilizing Business Objects.
  • Requirements gathering and analysis to assess project needs.
  • Coordination of internal and external suppliers.

Project Consultant

Confidential

Responsibilities:

  • Critical business process / ERP system functionality mapping and gap analysis for engineering company.
  • Project process development (aligned with Confidential Level 2/3) for e-learning solutions provider (LMS and content).
  • Development of cultural management strategy for successful user acceptance of e-learning solutions.

Business Solutions Consultant / Project Manager

Confidential, Troy, MI

Responsibilities:

  • Development of e-learning visions, strategies and solutions for multi-national corporations.
  • Assistance with selection of identified technologies and project management of subsequent implementation phases.
  • Vendor management.
  • Client management and business development.
  • Examples of successful projects include:

Project Manager

Confidential, Lakeland, FL

Responsibilities:

  • Established and maintained Program Office responsible for 25 European manufacturing, sales/administration offices and R&D facilities.
  • Development of testing / compliance strategies and scripts for all functionality associated with multiple ERP systems.
  • Project documentation development in conjunction with the US based program offices to ensure world-wide consistency.
  • Prepared and maintained budget control.

Information Systems & Services Manager

Confidential

Responsibilities:

  • Development and maintenance of complete information system structures throughout multiple European locations.
  • Development and management of migration strategy from legacy systems to SCO-UNIX/Windows NT environment covering multiple locations throughout Europe.
  • Managed rollout of approximately 500 desktop PC’s throughout European locations.
  • Managed seven co-workers while working with software developers of application specifications.
  • Long-term IS&S strategy development.
  • Coordination of on-line tracking systems with various clients.

Computer Systems Manager

Confidential

Responsibilities:

  • Development of coherent, unified information system strategies for the African offices while managing four offices in the UK and one in Holland.
  • Management of Data General MV15000 mini computer system operating under AOS/VS.
  • Implementation and configuration data mining / business intelligence application (COGNOS).
  • Development of IS strategy for offices located in Africa.
  • Development and management of migration strategy from proprietary system to Data General Aviion operating under DG/UX.
  • Implementation of PC network for office automation purposes.

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