Summary

Program/Project Manager Communications, Software and IT Infrastructure

• Large multi-million dollar , Communication Technology, Cross Functional Project Leadership, Detailed Schedule, Resources and Budget Development, Waterfall, ISO 9001, CMMI and Agile Process Experience
• More than 10 years experience as a Program/Project Manager leading cross-functional teams delivering a broad range of technology projects on schedule and within budget. Comfortable developing detailed schedules using MS Project, MS Excel, MS SharePoint and Webex. Effective leadership of technology projects through the life cycle process including requirements, analysis, development, production, deployment, support and end-of-life decommissioning .
• Software Engineer and Software Development Manager with strong development process experience CMMI in the telecommunications area. Transformed S/W Product Development experience into a career in Program and Project Management working on large, multi-national development and infrastructure projects. Earned PMI PMP certification in September 2007, renewed in September 2014.

PROFESSIONAL HISTORY

Confidenital

Program Manager GLOTEL contractor Global Professional Services Group

• Program Manager responsible for installation support of Avaya VoIP products and services to end user customers. Created detailed project plans and dashboards for managing delivery of services, equipment and software to large global customers such as SuperValu, Wells Fargo, Zurich Financial US ZFUS and Bank of America BOA :
• Completed over 150 individual VoIP infrastructure upgrade and change projects for Bank of America. 100 of projects completed on-time and within budget. Services and Product H/W and S/W totaled over 4M USD in one year.
• Managed up to 40 active Bank of America projects simultaneously.
• Successfully completed the get well program for ZFUS customer. Delivered VoIP Flatten, Consolidate and
• Extend FCD Corporate Program with product upgrades to over 300 ZFUS locations with a 100 success rate on schedule and budget.

Confidenital

Project Manager Randstad contractor Video Production Group

• Project Manager responsible for planning and scheduled deployment of new video product uprades into the Cox Cable network set top boxes, QAMs, servers . Worked with internal Cox Communications regions and 3rd party suppliers to upgrade cable infrastructure. Heavy use of Microsoft software for work products including Microsoft Project, Excel and Visio 2010.
• Completed upgrades to three 3 Cox Regions with Arris and Cisco hardware and software to allow for flexible bandwidth management.

Confidenital

Technical Project Manager CRMS BU

• Project Manager responsible for overall schedule and delivery of new communications rack mountable server using new Intel Sandy-Bridge processor. Project deliverables includes H/W, mechanical, S/W, F/W and BIOS releases to support new generations of Sandy-Bridge servers. Heavy use of Project 2010 and MS Excel 2010 for managing schedule. Lead cross-functional team for development of new telecom server including outsourced China manufacturing group FOXCONN .
• Successfully delivered new models of pre-production units to end customers and sales partners.
• Completed production quality telecom servers to end customers and sales partners.
• Lead smooth transition of completed product to sustaining group.

Confidenital

IT Project Leader

• Responsible for internal IT Infrastructure projects in a strict water-fall process methodology. Used Microsoft Office tools including Project to develop project schedules and project plans for large health insurance corporate IT organization.
• Successfully completed upgrade to MS Outlook Mail Server and Software.
• Developed project plan and schedule for upgrade to IBM Mainframe Operating System software release.

Confidenital

Program Manager, SPVTG

• Program Manager assigned to Verizon FIOS rollout for Cisco Systems' Video System using IPTV. Responsible for System Software release management. Developed end-to-end project schedule working with Development, Testing and Technical Publications Teams. Lead weekly customer meetings to gather feedback on delivery and plan for future system releases.
• Managed three 3 concurrent releases simultaneously currently fielded, under development/test, next release .
• Lead next release of System Software through 1st Gate Milestone in order to attain upper management sponsorship of project.
• Successfully released new System Software Release package to Verizon. Helped author Release Notes and Method of Procedure for end-customer consumption.

Confidenital

CIO and Director of Information Technology

• Responsible for all aspects of the county technology including: Help Desk, Telephones, Data Network, CWDM with Dark Fiber WAN, Servers, GIS, Records Management, PCs, Web Site and Software Applications. Managed day-to-day a total budget greater than 6M USD.
• Creation of the Data Recovery Center DRC which was part of overall business continuity planning.
• Rollout of new Manatron Tax System for Personal and Real Property. This new system replaced the 20-year-old Beaufort County Tax System. The system was relased in three phases over 2 years.
• Migration of NorTel Option 81C PBX to new Cisco VoIP solution. The new Cisco system included Cisco Call Center, over 1500 new Cisco VoiP 7000 series phones, Cisco Meeting Place Express, Call Recording and Automated Call Distribution.
• Upgraded MUNIS ERP financial software solution from IBM/AIX platform to HP/MS Windows.
• Released newly updated BCGOV.NET website.