We provide IT Staff Augmentation Services!

Senior Project/program Manager Resume

Alpharetta, GA

EXECUTIVE SUMMARY:

  • Experienced Senior level Project Manager with over 20 years of IT Operations Strategy and Analysis, Operating Model Design/Organizational Design, SAP implementation, configuration, business planning and execution for business continuity including implementation, post implementation support, cutovers, role emphasizing configuration, testing, and project management methodologies (Agile, Six - Sigma, Waterfall).
  • Provides expertise in the areas of project methodologies and operations including but not limited to project review, control, assessment, and portfolio management. Performed project feasibility As-Is/To-Be analysis for various projects, assigned personnel, managed project requirements, change-control activities, communicated and distributed project reports and status, as well as resolved issues and managed stakeholder expectations.
  • Develops and manages project schedules status, resources, deliverables, issues, and timelines throughout the project with input from the application managers, business partners, and project teams.
  • ITIL Processes experience including ITIL KPIs such as Change, Incident, Problem, and Release Management; System Development Life Cycle (SDLC); Quality Control (QC), performance measurement and analysis along with Configuration Management, Change Management, Content Management, CMMI Level 3, and Release Management processes in the areas of ITIL v3.

KEY SKILLS, STRENGTHS & STRONG KNOWLEDGE:

Project Management

MS Project

Dashboard Designer

Waterfall Model

Agile/Scrum

ERP 6.0, ITIL v3

Project Scheduling

IT Project Lifecycle

Requirements Analysis

TECHNICAL SKILLS:

ROI Analysis: Costing & Budgeting (CAPEX, OPEX)

Secured Encryption: Testing/QA/Rollout/Support

Office & Platform Tools: MS Office, VISIO, PeoplesoftInnotas, JIRA, SAP, AMDOCSServiceNow, aPaaS Platform

SharePoint 2010/365: PlanView Assured, PPM, Confluence Remedy force, Clarity, SaaS, PMC

Operating Systems: Windows, Linux, Unix, HP UX, SUN OS, Android, IBM z/OS

Payments: Credit, Debit, EMV, Apple Pay, Samsung, Google, Smart Cards, Chip Cards, Discover, AMEX, etc.

PROJECT EXPERIENCE:

Senior Project/Program Manager

Confidential, Alpharetta, GA

Responsibilities:

  • Directed all phases of the software development management lifecycle, from inception through completion. Estimated project scope, budget, and timeline for customer portfolio managers with the Application Engineering and Quality Assurance teams.
  • Contributed solutions knowledge to Enterprise Architecture (EA) application and infrastructure roadmaps.
  • Planned and managed project initiation, analysis, design, development, testing, implementation, and post-implementation functions, as well as security remediation’s, and buildout for endpoint security, pen testing, IDS/IPS, identity/access management, application protection, DLP, cloud, and networking security.
  • Managed globally matrixed team of project managers, project leads, developers, database administrators, architects, & test engineers.
  • Controlled and tracked project performance, time allocations, and quality by constantly evaluating project progress and conducting regular team status meetings. Prepared detailed project plans, project design documentation, and functional specifications.
  • Proactively identified risks and issues on projects - leading teams to develop risk management and issues management plans.
  • Managed and coordinated multiple related projects (over 50 projects) from initiation to closure involving global cross functional teams supporting multiple technology areas.
  • Kept management and key stakeholders well informed on a timely basis on project progress, status and/or concerns for each assignment. Developed project metrics and facilitated project scorecard development. Obtained project plan approval from the customer in order to formalize the project management approach.
  • Improved business effectiveness by creating an agile platform that addresses changing business models and enhanced organizational flexibility.
  • Worked closely with Account Executives to foster the client’s opportunities to closure.
  • Served as backup Scrum Master in heading sprint sessions. Created test scripts, reviewed test results, and developed implementation plans.
  • Selected Accomplishments:
  • Developed, reviewed, and approved plans for completing project deliverables, including CAPEX forecasting, monitoring and managing project financials (budget, expenses, burn-rate, cost-to-complete, etc.) worth $7.6 - $50 million, successfully managed complex projects, diverse staff and management, risk mitigation and resolutions, perform business requirement documentation, facilitate strategic planning meetings develop feasibility studies and communicate effectively.
  • Worked with the ServiceNow Engagement Managers to successful deployment the ServiceNow platform.

Senior Technical Program Manager

Confidential, Alpharetta, GA

Responsibilities:

  • Managed, planned, and scheduled all project milestones and deliverables while coordinating with Software Development, QA, and SCM.
  • Communicated and reported project progress and milestones on a daily, weekly, and/or monthly basis.
  • Worked with multiple teams to prioritize items for project deliverables (QA, Dev, SE, Sales & Manila)
  • Developed and maintain Standard Operating Procedures (SOP’s) (Confluence)
  • Developed and managed project plans, project documentation, project schedules, resource plans and status reports (PlanView)
  • Identified, assessed, and mitigated risks for the projects.
  • Generated and maintained reports for projects, key performance indicators (KPIs), and SOPs as required
  • Documented and refined requirements for new features and bugs (JIRA, OnTime, AMDOCS)
  • Worked closely with customers, internal / external stakeholders, liaise /managed third party contractors and suppliers as required to meet project delivery requirements
  • Created and maintained Roadmap and Utilization Reports
  • Face to Face engagement with the customer/users, along with Account Executive for client QBR’s.
  • Selected Accomplishments:

Confidential

Senior Agile Project Manager

Responsibilities:

  • Projects where multi-tiered comprising several smaller projects that span multiple years; larger CAPEX budget & business impacts. Work utilizing standard project management methodologies, processes/procedures - projects have clear start/end dates; specific manpower resource allocations; budgets and are clearly identified as a ''project'' by the business. Accountable for and drives project status reporting and meetings as communication and management tools. Effectively uses communications to ensure project health, transparency to risk and to maintain a strong project team sense of respect and trust.
  • Defined scope of Programs; Incorporated strategic factors into Program/Project Scope and recommendations. Influenced and managed the factors that create change and scope creep. Managed and help others to understand the implications of change including legitimate scope shift and impact. Set stakeholder and program team expectations and ensure that the deliverables where aligned with program business goals. Proactively anticipates and mitigates issues through validation.
  • Coordinated the efforts of multiple teams, conducted daily and weekly project status meetings, and provided status reports to senior managers.
  • Selected Accomplishments:
  • Successfully upgraded Confidential ’s Cisco Network platform to support voice, video and call center and data convergence
  • Developed a formal program change board that assesses and approves/denies all changes to scope, schedule, and quality.
  • Established the program KPI measurements and quality control points and align reporting to track progress against the measurements.
  • Delivered back-office projects on-time and on budget (100K - 2.5M).

Confidential

Senior Project Manager

Responsibilities:

  • Controlled daily stand-up and wind-down team meetings.
  • Created and managed the Stakeholder Register and Communications document.
  • Tracked and monitored team deliverables and schedules.
  • Developed, tracked and monitored Lessons Learned and managed and helped mitigate Risks & Issues.
  • Provide monthly budget estimation and forecasts.
  • Coordinated Go/No-Go customer meetings and NOM deployments.
  • Manage project folders and files in SharePoint
  • Manage technology scope of work to ensure schedule, tasks, issues and mitigation strategies in PPM.
  • Conduct weekly meetings with EPMO and Confidential personnel to identify critical key issues and develop strategic path forward.
  • Identify, develop, monitory, forecast and adjust budget for projects to ensure technology is accurate.
  • Interface with Assure Governance to get approval for all of the required gates to complete these projects.

Confidential

Senior Project Manager

Responsibilities:

  • Utilized RapScan, BigFix and Liquidware to perform application discovery and deployment of Win 7 compliant applications on desktops, laptops and virtual desktops within all client businesses to validate client service requirements prior to mass rollout throughout the enterprise supporting 55K+ end users
  • Delivered streamlined service for multiple LOBs; developed administration processes to reduce IT and back office finance costs; utilized Citrix for applications to reduce bandwidth usage
  • Team consisted of Project Coordinator and Business Analyst
  • SCCM - Collaborated with Microsoft team on Win7 Migration - hardware and software, Laptop refresh and/or replacements and deploying MS solutions:
  • 3K+ sites, chaired deployment meetings; scheduled infrastructure adaptiva health checks, pushed SCCM content and patches; Resolved all issues within a 24-hour period
  • Manage and maintain key relationships with the core SCCM and Windows 7 deployment team to ensure vendor SLA's were met; provided white glove approach with executives as required
  • Created and documented project plan from different departments and teams to ensure overall status of Windows 7 rollout; employed patch management, software distribution, operating system deployment, reporting, and logging
  • Selected Accomplishments:
  • Migrated 30K end users successfully within a 6-month period
  • Successfully completed the pilot for Mortgage Line of Business
  • Handpicked to act as PM for System Center Configuration Management (SCCM)
  • Lead the drive of ServiceNow teams to successful planning and implementation of projects, releases and platform support.

Confidential

Sr. SAP IT Project Mgr.

Responsibilities:

  • Strategized, processes, tools, design, development, & testing for large SAP implementations/roll-out, utilizing the Coca-Cola System Development Life Cycle (SDLC), SAP Solution Manager 7.0, and Change Request Management (CHARM) in Solution Manager,
  • Headed multiple software development projects concurrently with responsibility for defining scope, requirements, and business cases; controlling budgets; and allocating resources.
  • Administered server model’s deliveries to include mixed onshore/offshore, as well as partnering/sub-contracting arrangements with IBM, Quinnox & Wintel.
  • Coordinated multiple projects activities, and ensured projects were deployed on time, and within budget, as well as provided project planning, tracking, managing deployments, fiscal management, and consulting services for complex projects within the CCE environment.
  • Selected Accomplishments:
  • Managed Infrastructure Maintenance
  • Changed Management
  • Vendor Relations and Partner Engagement

Confidential

IT Project Mgr.

Responsibilities:

  • Technical Operations Center enrollment which had over 300+ systems organized into 26 Services Synthesized current systems support practices into a globalized support model which:
  • Drove cross-functional, operational integration for the Confidential Technical Operational Center (TOC), including coordinating cross-functional enrollment and communications involving team members and Service Areas by defining the scope of support required, reference documents, refined, and transitioned Tier 1.x systems support from engineering into the TOC,
  • Oversaw the successful completion of multiple parallel enrollment projects, ensuring consistency with The Confidential strategy, commitments, and goals. Notify key stakeholders of status, issues, problems, and proposed solutions as appropriate.

Hire Now