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Qa Manager Resume

Irving, TX

SUMMARY

  • 14 years experience in software testing and leadership. Exceptional project management skills, including the ability to effectively deploy resources, managing multiple projects of various diverse scope in cross - functional environments that includes SOX compliant, multi-tier, software systems using Agile and plan-driven development methodologies.
  • Proven success in creating and implementing plans to achieve long-term strategic objectives that are aligned with company initiatives. Advanced in collaboration across boundaries and making sound business decisions.

TECHNICAL SKILLS

  • HP ALM; Performance Center; Quality Center; Test Director; LoadRunner, Rally, JIRA
  • QTP 9/10.0; WinRunner; Selenium; VSTS; ClearQuest; VMWare; PVCS Tracker/Version Mgr; MindReef SOAPscope; SOAP UI, Team Foundation Server 2013, MS Test manager
  • ITKO LISA Quickbase; Toad; MS Query Analyzer; SQL Svr Mgmt Studio; Linoma Surveyor
  • Teradata/Data Warehousing; DB2; SQL Svr; MS Access; Oracle; MS Desktop Engine (MSDE)
  • .NET; ASP; Java; JRules Engine; C; VC++; PERL / Shell; COBOL; PL / SQL; CICS; HTML / XML
  • JavaScript; VB / VBScript; Flash; TIBCO EMS; IBM MQ; Rabbit MQ
  • DOS; Windows 9X, 2000/03/08/12 Server; NT; XP; Vista;
  • IBM Mainframe (zOS); IBM AS/400; UNIX / AIX
  • Visual Studio; MS-Office/Visio; MS-Outlook/Project; VPN, WebEx; Lotus Notes
  • HEAT Call Logging 8.3; WebEx and Sametime; SharePoint, Daptiv
  • TeamForge project tool; Casewise documentation; Mingle/VersionOne/YouTrack/Rally agile tools
  • GitHub for code management; Microsoft Azure for virtual machines; Amazon AWS for mobile testing

PROFESSIONAL EXPERIENCE

QA Manager

Confidential, Irving, TX

Responsibilities:

  • Managed test team of 21 on/offshore resources, for manual and automation testing across 6 applications.
  • Defined and implemented agile scrum QA processes and procedures for manual and automated testing.
  • Recruited, trained, and mentored test analysts and automation engineers.
  • Met with clients to obtain requirements of each project/story.
  • Developed comprehensive project plans to be shared with clients as well as other staff members
  • Delegated project tasks based on junior staff members’ individual strengths, skill sets and experience levels.
  • Tracked project performance, and managed risks to meet schedule goals.
  • Met budgetary objectives and made adjustments to project constraints based on financial analysis.
  • Led effort that increased test automation by an average of 49%.
  • Reduced bug count by 18% in two legacy applications, while productivity increased by 75%.
  • Led effort to provide proof of concepts for mobile test automation using Xamarin and Appium.
  • Led and coordinated effort to reduce the production incident queue from 250 to 10.
  • Procured and maintained configurations and allocation of 21 virtual test machines on a local server, resulting in reduced automation runtime by 50%, and eliminated manual test data corruption.
  • Created and presented test automation ROI, using past achievements to project growth.
  • Improved QA story estimates by implementing a daily capacity model for testing.
  • Implemented test metrics for manual and automation efforts through TFS UI and Data Warehouse.
  • Reduced regression effort by implementing a risk-based and targeted approach for testing.

Environment: Windows 2012 Server, SQL Server 2012, Team Foundation Server, Selenium WebDriver, Coded UI, C#, .Net, Local and Virtual testing, Amazon AWS mobile device farm

QA Test Lead

Confidential, Coppell, TX

Responsibilities:

  • Led the definition, preparation, and execution of waterfall project plans for Functional and System Integration test phases for the LSAMS development.
  • Met with clients to obtain and clarify project requirements.
  • Tracked project performance, and managed risks to meet schedule goals.
  • Used IMB iAccess (green screens) to manually test application, Linoma Surveyor software to create SQL statements for testing DB2 database and data mining, monitored and prioritized testing workload of offshore team to ensure quality results are delivered on time and within budget.
  • Created and executed tests using Team Foundation Server. Defect management with TFS 2013
  • Managed test suites using MS Test Manager 2013
  • Collaborated with peers in Development, Analysis, and Project Management to implement the test strategy.
  • Managed and maintained progress reporting and defect tracking and resolution using Excel pivot tables with TFS, identifying and managing risks to testing as appropriate.
  • Used SharePoint and Daptiv PPM for project management and reporting

Environment: IBM AS400 (iSeries), DB2, TFS, Visual Studio Test Mgr, SharePoint, Daptiv Portfolio Mgmt

QA Manager

Confidential, Lewisville, TX

Responsibilities:

  • Managed 14 QA resources on/offshore, resource planning/allocation across multiple teams/projects.
  • Defined and implemented QA processes and standards for manual, automated, and performance methodologies.
  • Met with business analysts/clients to obtain project requirements.
  • Created project plans for Functional, System Integration, Security, Performance and User Acceptance testing.
  • Tracked test milestones, and managed risks to meet schedule objectives.
  • Delegated and prioritized test tasks to ensure quality results are delivered on time and within budget.
  • Collaborated with peers to implement the strategy hands-on across the organization.
  • Created and maintained progress reporting and defect tracking and resolution.
  • Analyzed processes, defined opportunities for offshoring, standardization, streamlining, and automation.
  • Accountable for the productivity and the impact of QA organization.

Environment: Rally and JIRA for project and test management, Selenium and VSTS-Coded UI using C#, VSTS for performance testing, SQL Svr Mgmt Studio, SOAP UI, client server, web and iphone/android solutions.

QA Manager

Confidential, Westlake, TX

Responsibilities:

  • Managed and tested multi-tiered applications across multiple business units with project budgets totaling (>$50m).
  • Met with clients to clarify business requirements of each project/story.
  • Developed and drove project plans with internal and external clients and stakeholders.
  • Delegated test tasks based on QA strengths, skills and experience levels.
  • Tracked test performance, and managed risks to meet schedule milestones in agile scrum and waterfall projects.
  • Improved test planning, strategies and verifications through the creation and implementation of standardized quality assurance documentation, execution, and reporting.
  • Improved test case quality and decreased the number of defects found during QA and UAT testing by implementing test plan and test case reviews with the technical and business teams.
  • Defined and implemented HP Perf. Center standards for engagement, SLAs, execution, and reporting.
  • Improved management of QA resources and test schedules by coordinating with IT, Business, and QA leaders to identify overlaps in test planning or execution across programs.
  • Improved UAT planning and execution by influencing early involvement of business teams in projects, creating templates for planning, coordination, and reporting to make UAT successful.
  • Increased automated regression by implementing a standardized framework and engagement model utilizing QTP, Selenium and VSTS.
  • Upgraded the testing enterprise from HP Quality Center versions 9 and 10 to ALM 11.
  • Successfully delivered an ETL project of a portion of the Tax business from a Legacy Mainframe system to SQL Server 2012, utilizing a Dell solution.
  • Managed and led testing for a Big Data move from legacy systems to a new Dell data center
  • Responsible for the recruitment of onsite test leads and analysts.

Environment: TFS, HP ALM, QTP, Performance Center, DB2, SQL Server 2012, Soap UI, web, client-server and iphone/android.

Program Level Test Lead

Confidential, Plano, TX

Responsibilities:

  • Created and drove the project schedule, to include the dependencies of tasks and mitigation around risks and issues, and completion of testing milestones per the plan.
  • Collaborated with senior leadership to standardize test processes, tools, and methodologies enterprise-wide. These efforts resulted in improved Business Process Testing in Quality Center, an improved Master Test Pan template, and the implementation of ITKO Lisa for automated testing and validation of web services and TIBCO events, as well as improved deployments to production.
  • Created project plans for Functional, System Integration, Security, Performance and User Acceptance testing.
  • Met with clients to obtain requirements of each project/story.
  • Developed comprehensive project plans to be shared with clients as well as other staff members
  • Delegated project tasks based on junior staff members’ individual strengths, skill sets and experience levels.
  • Met budgetary and resource objectives for 18 simultaneous test tracks, ensuring all time tracking was accurate, and recruiting new test leads and analysts.
  • Coordinated performance test efforts between Confidential and IBM partners that included identifying and scheduling specific tests and working with shared services groups such as Capacity Mgmt and Application/Data Architecture, resulting in an increase in capacity and transactions per second.
  • Decreased Production defects by working with the clients to improve UAT test planning and execution.
  • Improved the management of nine test environments that included resources such as IBM WebSphere Application Server, TIBCO, and DB2, by tracking the configurations and data elements and scheduled shared environment resources across System, UAT, and Performance test stages.

Environment: Informatica, Oracle, Teradata, DB2, SQL, Agile, Java, Test Driven Development, Maven, Windows Svr 2008, Quality Center 11, QTP, LoadRunner

QA Test Lead

Confidential, Westlake, TX

Responsibilities:

  • Improved test processes and reduced project risks by collaborating with IT and Business Leaders.
  • Implemented a standardized Verification and Validation process collaborating with Sr. Directors in QA.
  • Implemented processes for Peer Reviews, Test Phase Transition, and Risk-based Test Design.
  • Managed the test schedule and task distribution across virtual test teams abroad
  • Tracked project performance, and managed risks to meet schedule goals.
  • Trained and Mentored analysts on QA processes/ procedures, delegated tasks, and supervised progress
  • Improved test efficiency and effectiveness by creating technical documents relevant to software tested and QA operations, including instructional documents to guide testers through the scenarios, as well as providing an evaluation of SOAPscope software to be used for testing web services.
  • Streamlined the process for web services testing across multi-tiered environments by collaborating with database and front-end UI development teams, test automation team, and QA management to setup the automation framework.
  • Developed and executed Keyword-Driven QTP 9.1/9.2 scripts to setup accounts and perform financial transactions, and validate and analyze test results

Environment: Quality Center 9.0, QTP, Rational ClearQuest 7.0 for defect management, NET (C#) and JAVA web applications, MindReef SoapScope 5.3 for web services validation, RUMBA 3270

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