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Technical Program Manager Resume



  • Program Management ∞ Project Management ∞ VendorManagement ∞ DC IT Infrastructure Management ∞ IT Service Delivery Management ∞ IT Service Operations Management ∞ Big - Data Hadoop Infra management ∞ Internal / Process / Quality Audits ∞ PMO ∞ Client Relationship Management ∞ People Management ∞ Customer Support ∞ Time Management ∞ Documentation
  • PMP / ITIL certified, technically inclined & highly empowered professional wif diversified experience across project management, program management, service delivery, IT operations, IT Service Management (ITSM), IT software / hardware, designing, developing, and implementing complex IT infrastructure projects, change & incident management
  • Extensive experience in deploying and managing IT infra projects for Big-Data (Hadoop cluster builds), DC IT Network infrastructure, and retail store IT infrastructure build projects
  • Customer focused wif rich experience in effectively managing the business cycle process from client consultation to closing; adept at the process involving lead generation, lead follow-up, solution preparation / proposal based on customers’ requirements, Project Planning and Control, creation of project documents, Project Evaluation and appraisal. Directly accountable for delivering every projects on time, wifin budget and wifin scope.
  • Extensive experience in end-to-end project management including gathering client’s requirements, conceptualizing cost effective and customized solutions, formulating robust integrated IT strategies, drawing resource estimates, making presentations and securing client’s financial commitments, project setup & scoping, requirement analysis & technical specifications, effort & cost estimates, risk management, planning, vendor development & management, monitoring & tracking, reporting & communication management wif the team. Developing and implementing change and best program management practices, methodologies and leading strategic initiatives across functions, partnering wif internal and internal resources to ensure risks are mitigated, deliverables are met and organizational changes are effectively adopted.
  • Established credibility in managing round the clock IT infra operations and multi million projects rollout for top global companies like Apple Inc and Confidential, IADB etc
  • experienced in swiftly ramping up IT projects & ensuring on time deliverables wifin pre-set time/cost parameters. Collaborating wif cross-functional, multi-sited project teams in global environments & geographically dispersed virtual teams.
  • Adequate noledge of ITIL / PMP/Six Sigma Practices & Methodologies
  • Articulate communicator, deft in coordinating and negotiating wif Vendors / Service Providers for purchase of products and equipment’s for IT infrastructure. Experienced in Vendor Management & negotiations. Experienced of managing third party organizations to meet requirements, expectations, SLA & contract management.
  • Delivered large scale Infrastructure Service Transitions


Hardware: HP Rack Mount Servers,, IBM x Series Servers, DEL Server, ZT serves, Cisco Routers (1800, 2500, 2600, 4700, 7609), Switches (Cisco Nexus 7K, 5K, 2K, Cisco 3750, 4500, 6500, 3600, Juniper Ex), Cisco and Juniper Firewalls, Cisco Voice Router and voice Gateways

Software/ OS: Cloudera and Hortonworks Hadoop Distributions (HDFS, YARN, MapReduce, Zookeeper, Oozie, Spark, Kafka, Kerberos), Oracle Enterprise Linux (5.x, 6.x) Linux flavours (RHEL /Centos/Ubuntu), Cisco Unified Communications Manager, Cisco Unity, Polycom Video Codec and Gatekeeper, CMA 5000 bridge and Video management platform

Tools: Monitoring HPOV, BSM, NNM, Ticketing Espresso, Service Now, HPNA, Upstream, Epic, Capri, Metron, Monitoring Smarts, Orion, ESM HPOM, DDMi, HP BSM, BMC suite of tools (Remedy, Patrol, BPPM, BAO), Performance Management & troubleshooting Airwave, Statseeker, Infoblox, Cisco works, Netflow analyzer, Statseeker, Watsup Glod, Remedy, CA Spectrum, CA eHealth


Technical Program Manager

Confidential Sunnyvale-CA


  • Responsible for liaising wif customer/ stake holders to understand their requirement on Hadoop infra build
  • Responsible for establishing and executing all aspects of the project management function for large scale, complex business solutions and infrastructure projects and/or portfolio of small to large sized projects
  • Instrumental in interacting extensively wif the functional team leads in the estimation cycle, identification of inter-team dependencies, delivery plan validation, impact assessments, issue tracking / resolution, and status reporting
  • Build relationships wif all functional areas and manage stakeholder expectations.
  • Coordinate support team, architects to draft project solution and define requirement for different teams
  • Accountable for design, creation and implementation of IT & Systems; drive the entire project management activities including requirements gathering, analysis and final execution of projects in association wif dedicated project team members.
  • Work wif Big-Data technical team to define installation plan and schedule
  • Monitoring and managing program/ project baseline to ensure activities are occurring as planned
  • Coordinating wif all the stakeholders to ensure project is progressing as per the defined schedule
  • Responsible for 24x7 operations support for existing Big-data Hadoop infrastructure through onsite and offshore team
  • Biweekly operations status and metrics reporting
  • Participate in governance calls wif clients and ensure timely resolution of key escalations / addressing concerns related to performance/timeliness/quality of services delivered by working wif the delivery team to put in place mitigation plans for existing engagement
  • Resource Management for existing and new engagements
  • Supervise performance of the team and ensure their skill enhancement (e.g. trainings, Knowledge enhancements)

Onsite Service Delivery Manager

Confidential, Rancho Cordova- CA


  • Delivery owner for IT infrastructure services being delivered by Onsite and offshore team for below services
  • Responsible for providing support and solutions for the overall IT requirements of the organization on service delivery and support this includes managing the infrastructure & network operation center. Technical support and guidance to the operations team for infra related issues.
  • Weekly and Monthly status review wif customer
  • Weekly meetings wif the team/ Leads to discuss project status and provide customer feedback wif action items
  • Manage customer complaints and escalations to ensure quick resolution of customer issues

Service Delivery Manager at IADB Bank-



  • Responsible for Network, Telecom and Video services to the Bank as per agreed SoW and SLA.
  • Monitoring and managing the routine operations to ensure the expected level of services delivery
  • Review RCA and the related documents for High severity issues and problems and assisting customer and service management for further planning and solution
  • Manage customer complaints and escalations to ensure quick resolution of customer issue
  • Holding Weekly meetings wif the team to discuss the project status and follow up on the pending actions

Network Solution Architect



  • Responding to RFP / RFI / RFQ wif related to Network and Telecom solution/ services
  • Designing and drafting solutions based on the customer requirement
  • Working closely wif perspective customer, sales/ BSG team and/ or delivery team to propose best possible enterprise solutions to suit customer requirement
  • Writing Technical and business solutions for Network and Telecom requirements
  • Proposing solutions for Data and voice connectivity between customer data center and TCS ODC
  • Effort/ manpower estimation and onsite- offshore distribution
  • Analyzing customer’s service and SLA requirement and customize solution based on that
  • commercial analysis for different proposals
  • Presentations for different solution and services
  • Responding to RFP / RFI / RFQ wif related to remote infrastructure monitoring and management services
  • Working closely wif perspective customer, sales/ BSG team and/ or delivery team to propose best possible enterprise solutions to suit customer requirement
  • Preparing concept paper, approach documents and proposals
  • Effort estimation for the proposed solution
  • Price estimate and cost analysis for proposed solution
  • Vendor coordination and management, work together to optimize the solution
  • Analyzing customer’s service and SLA requirement and customize solution based on that
  • Installation and Troubleshooting of the Software and Hardware applications
  • Installation and Configuration of Windows XP & Windows 2000 server in all workstations
  • Installing and configuring various software’s like Norton antivirus and MS applications
  • Installation, Configuration & Maintenance of Network and Local Printers
  • Implementation of Small sized LAN setup

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