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Service Contract Management Resume

SUMMARY

  • About 8 years of experience in IT with 5 yrs of experience in design and implementation of PEGA Rules Process Commander (PRPC).
  • Experienced with various Project Implementation Methodologies including: Agile Methodology, Water Fall Model and others.
  • Certified Senior System Architect involved in Designing and development of PEGA Applications.
  • Wide Range of experience in software development with quality includes exposure in PEGA Rules Process Commander, Java, MS SQL Server 2000, MS SQL Server 2005, Oracle 11g.
  • Expertise in developing PRPC Flows, Interpretation of flow shapes, tickets, activities, activity step methods, decision types and decision rules.
  • Involved in interaction with end users along with Business Analysts and team members for better understanding of teh requirement.
  • Having good experience in Java Script
  • Expertise in analyzing teh requirements and preparing teh specifications document based on teh requirements.
  • Very good in debugging and troubleshooting of issues.
  • Experience in developing user interface, screen layouts using harness, paragraphs and section rules.
  • Experienced in Correspondence and Reporting features of PRPC.

TECHNICAL SKILLS:

Languages: Java, C, JavaScript

Data Bases: SQl Server, Oracle 11g, My SQl

Scripting: JavaScript, XML

Operating System: WinXP, Windows 7, Windows 2003.

BPM Tools: Pega PRPC (v 7.x, V6.x)

Tools & IDEs: Eclipse, MS - Office, Adobe Photoshop, IE Developer Tool, Oracle Developer Studio, Toad, SQl Management Studio, Edit Plus, SOAP UI etc.

PROFESSIONAL EXPERIENCE

Service Contract Management

Confidential

Roles and Responsibilities:

  • Developed activities, steps, methods and error handling.
  • Designed and implemented complex user interfaces using Sections, Harness and HTML stream rules.
  • Implemented various PRPC components like Decision Tables, Decision Maps, Declarative Expressions, Constraints, and Indexes etc.
  • Worked with Tracer for troubleshooting teh issues in Activities.
  • Handling and communicating with business and understanding teh problems from business perspective rather TEMPthan as a developer perspective.
  • Creating Report Definition for report categories
  • Integrated and communicated with many external systems.

Environment: Pega PRPC 7.1.6, Oracle

Confidential

Senior System Architect

Roles and Responsibilities:

  • Worked on Declarative Rules.
  • Creation of User Interface (Harnesses, Section, Controls and Portal)
  • Involved in Implementation of Agents.
  • Involved in implementing customized Java script to implement some functionalities which are not fully OOTB supported.
  • Involved in Reporting functionalities
  • Configured External Data Base and Worked on Connect SQL.
  • Involved in Performance analysis through (PAL, DBTRACE and PREFILGHT) and related tuning tasks.
  • Creation of When conditions, Validation rules for validating business logic.
  • Involved in critical defect fixes
  • Involved in daily stand up calls with teh onsite

Environment: Pega PRPC V7.1.2, Oracle

Confidential

Senior System Architect

Roles and Responsibilities:

  • Developed activities, steps, methods and error handling.
  • Designed and implemented complex user interfaces using Sections, Harness and HTML stream rules.
  • Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
  • Worked with Tracer for troubleshooting teh issues in Activities.
  • Handling and communicating with business and understanding teh problems from business perspective rather TEMPthan as a developer perspective.
  • Creating Report Definition for report categories
  • Integrated and communicated with external systems using REST.

Environment: Pega PRPC V6.3, Oracle 11G

Confidential

System Architect

Roles and Responsibilities:

  • Implemented in Agile methodology.
  • Creation ofList views and Summary Views.
  • Designing Sub flows.
  • Developing user screens
  • Activities, Harness and various other rules.
  • Involved in fixing bugs.

Environment: Pega P RPC V6.2, Oracle 11g

PEGA Architect

Confidential

Roles & Responsibilities:

  • Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business scenarios.
  • Involved in creating activities, activity step methods, when rules and decision rules.
  • Prepared teh User Interfaces (section, Harness and flow action), portal representation.
  • Creation of Declarative expressions for a value change on teh properties.
  • Involved in Creation of validation rules to implement business logic validation.
  • Testing and debugging using tracer and rules inspector.

Environment:Pega PRPC V 6.2, Oracle 11g

Confidential

Roles and Responsibilities:

  • Responsible to understand teh existing internet banking business of HSBC bank in Malta (New transfers, Saved Transfers, Transfer History and Future Transfers) and to analyze teh new requirements
  • Responsible for co-coordinating with Business and teh Technical Implementation team, to understand teh Gaps and its functionalities from Malta.
  • Monitored and recommended changes to improve teh reliability, scalability, security and performance.
  • Educating teh Business to understand teh functional flow of P2G and also to enrich noledge in JAVA, for their respective streams.
  • Responsible for Design of teh new proposed system and responsible for creating teh Design Reports which had elaborate features of teh new system from teh requirements
  • Responsible for enhancement of Re-authentication Module
  • Understood Execution Services framework and educated rest of teh team.

Environment: Eclipse, Oracle 11g, HTML, CSS, Java Script

Confidential

Responsibilities:

  • Implementation for HSBC Jersey entity. Confidential is an upgraded system of Personal Internet
  • Banking for Jersey Entity. dis is a combination of many components.
  • SCM: Sales Campaign Manager
  • WAB: Web Application Builder
  • IDV: Identification & Verification (Involves mainly teh authentication process for IB)
  • All teh above components are combined for an enhanced look and feel as well as teh performance of teh system.
  • Started as a team member in dis project and acquired teh project noledge
  • Responsible for teh Client communication and project managements
  • Worked on Content authoring and Page assembly in teh websites
  • Worked as a Technical Analyst, which need to be interacted with both teh Business and Technical
  • Receive teh CRs from teh client, analyzing teh change requests and implement
  • Changes to Pages, regeneration of Templates and assembling of teh pages using BDE
  • Initiation of workflows to upload teh changes to Production teams in teh onsite.

Environment: Java Eclipse, Oracle 11g, HTML, CSS, Java Script

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