SUMMARY

• Experienced Project Manager with 15+ years in CRM, ERP and Cloud technologies
• Salesforce experience with Marketing Cloud, Pardot, Sales Cloud, Service Cloud, Communities, Apps, and Platform
• Expert in aligning business goals with achievable technology solutions
• Multi - skilled professional with a track record of successfully managing complex functional and technical projects in various environments.
• Highly able to manage stakeholder expectations and willing to take full responsibility for the delivery of project objectives.
• Enjoys challenging and diverse roles, confident working with technical experts from any industry, and passionate about process improvement.
• Highly effective in leading teams through software development lifecycle using waterfall, agile, or blended methodologies

PROFESSIONAL EXPERIENCE

Confidential

Customer Experience Scrum Team/Software Engineering Leader

Responsibilities:

• Manage scrum team members through department tasks including design, development and configuration of IT systems (Salesforce Sales Cloud, Service Cloud, and Marketing Cloud) that meet end user requirements
• Work with IT Senior Management to develop department direction and vision that ensures alignment with business strategy
• Set team goals to ensure the success of the department in accordance with milestones developed by IT Senior Management
• Manage the team expense budget and staffing model
• Lead and mentor direct reports through career development that matches associate skills/desires with company needs
• Establishes and maintains key performance indicators for the practice of software engineering
• Endorse and motivate team to support and follow best practices
• Lead vendor review and selection process as appropriate
• Lead sprint planning, story creation and determines assignments
• Determine resource needs based on team work load and project requirements

Confidential

Salesforce Consulting Solutions - Head of Service Delivery

Responsibilities:

• Service Delivery Performance - lead the Delivery organization to achieve excellent customer satisfaction. Created standardized processes to help mature the delivery methodology (Agile) and prepare the organization for scalable growth. Developed infrastructure to support key metrics for driving delivery profitability.
• Sales Support - provide support for the Sales team with presentations, briefings and customer calls. Provide technical leadership for RFP responses and proposals. Provide project scoping support, and SOW creation.
• Consulting - provide individual senior consulting on key projects. Oversee and execute assessments and engagement transitions. Provide internal support to and serve as internal escalation point for Project Managers.
• Delivery Oversight - build relationships with customers and ensure that periodic account reviews are conducted so that critical issues are addressed.

Confidential

Project Manager, Business Analyst, Administrator

Responsibilities:

• Pre-Sales Support - Solicit business requirements, develop technical sales strategy, and present solutions for building stronger stakeholder connections
• Develop detailed estimates and project plans
• Ensure full project lifecycle is managed effectively
• Ensure proper change control process is executed
• Hands-on administration as needed

Confidential

Project Manager/Lead Business Analyst

Responsibilities:

• Lead Functional and IT teams from project initiation through completion
• Pre-Sales Engagement - product demonstrations, proof of concept, project definition, estimation, roadmap, and ROI
• Identify proper methodology for project
• Project Execution
• Define and document requirements
• Configuration and documentation
• Coordinate with technical architect to design and build custom solutions
• Prepare and conduct status meetings and steering committee reviews
• Help clients to understand project life cycle and what to expect (and what will be expected of them)
• Identify risks, help clients to understand, and manage to them
• Help clients to understand long term impact of decisions
• Change management - help clients to understand and communicate with various internal audiences within the project … end users, management, executive, etc.
• Manage internal teams
• Develop detailed project plans, schedules, estimates
• Ensure requirements documents are created, delivered, and signed off by the client
• Ensure the team is on track with delivery and meeting major milestones
• Ensure all requirements have been fulfilled and product is delivered as expected
• Ensure product is tested with acceptable results
• Ensure proper change control process is executed
• Prepare plans for escalation of issues and manage issues with client

Confidential

Program/Project Manager

Responsibilities:

• Support new company initiatives, including key roles in discovery, implementation, and training
• System implementations/upgrades (Oracle CRM on Demand, Oracle EBS Financials, Several Custom Applications, Online Learning Management System)
• EPA Lead Safe Work Practices Program
• Implementation of a third party call center (including technical integration)
• Business process improvement initiatives
• Conduct feasibility studies for new processes and applications, make recommendations, and build business cases to support those recommendations
• Provide analysis and support of existing applications
• Work with user groups to define and clarify system requirements
• Assist development teams in gaining understanding of requirements and systems
• Build key relationships both internally and externally and have leveraged those relationships to successfully complete projects
• Developed understanding of most functional areas which allows for a deeper understanding of how change might impact the organization
• Participate in annual WOW “Women of Work” day to help young women explore career interests