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Program Manager/senior Project Manager, Contractor Resume

Chicago, IL

PROFESSIONAL SUMMARY

  • Comprehensive experience with hands on managing strategic projects and programs from initiation to implementation; utilizing the full Project Management Life Cycle (PMLC) and Software Development Life Cycle (SDLC); while adhering to Project Management Institute (PMI) principals.
  • Tactical working noledge of leading, transforming and coaching other PM’s on execution of using SDLC and PMBOK methodologies.
  • Strong track record of engaging and collaborate sustainable relationships with stakeholder, vendor, virtual teams and global teams. With an aptitude to “bridge the communication gap” between business and technical personnel and offers an extremely short learning curve and a “watever it takes” attitude to project delivery.
  • Versatile ability to successfully achieve and deliver high quality projects on - time and within budget for various industries: banking (loan, commercial credit card and trust systems), healthcare insurance (claims, membership, provider, financials, customer service and government), retail, public housing, auto insurance, and gas and electric.
  • Expertise encompassing building foundations in project delivery: Infrastructure; Cyber Security; Network; Cloud Solution; Mobile and Web Applications; Yardi Data Warehousing and Yardi Property Management System, Application Development; Disaster Recovery; Oracle Database Upgrade; .net Application Development; Software Development Java and COBOL; Conversions and Migrations.

CORE COMPETENCIES

  • Planning Management
  • Stakeholder Management
  • Project and Program Management
  • Budget Management
  • Vendor Management
  • Clarity, Open Workbench, Plainview
  • Microsoft Office Suite (MS Project, Excel, Visio, Word, PowerPoint and SharePoint)
  • Project Methodologies (Waterfall, Agile-Scrum and Optimized Waterfall) and Jira

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Program Manager/Senior Project Manager, Contractor

Responsibilities:

  • Managed a large-scale Loan Application Infrastructure initiative and successfully deployed 39 physical and virtual servers, middleware, software and bridge-ware; and delivered the Anti-Money Laundering (AML) Infrastructure Project.
  • Managed a cross functional team of diverse IT Infrastructure and business resources; located both on shore and off shore.
  • Concurrently responsible for managing four Loan Application Infrastructure projects under the umbrella of the ALSCOM portfolio.
  • Responsible for $2.5M operational budget; with up to 50+ virtual and global resources; value adds upwards of $30M.
  • Managed change control to project scope, time, budget and quality dat impacts the overall project.
  • Mapped process enhancements of program deliverables using MS Project and MS Visio.
  • Identified, quantified, managed and tracked project issues and risks; planned mitigation strategies; communicated and escalated appropriately.
  • Created program status reports as it relates to status and financials to program leadership.
  • Managed releases according to the Enterprise Release Management framework (ITIL).
  • Utilized waterfall and incorporated agile practices to facilitate a smoother transformation.
  • Adhered and enforces project governance, EPMO Framework; EPMO Change Management; Change Control Board (CCB); Intake Review Board (IRB); Information Security (ISO); Operational Readiness (Ops); Dev Ops and Handover Windows and DBA; Information Security.

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

  • Managed and lead large matrix teams on enterprise-wide IT programs/projects with full oversight of PMLC and SDLC in a waterfall and agile environment.
  • Managed stakeholder engagement, partnering with business leadership, vendor management, and virtual and global project teams.
  • Developed and executed complex detail integrated schedules with a focus on highly impactful deliverables.
  • Responsible for implementation of assigned projects, providing leadership, direction, prioritization and structure.
  • Managed concurrently as many as five projects varying in project scope and timelines. Budgets ranging $50K up to $7M; and leading up to 55+ team members across the organization.
  • Managed change control to project scope, time, budget and quality dat impacts the overall project.
  • Accountable for building and negotiating project teams with stakeholders for defining project scope and planning.
  • Engaged and built strong relationships with executives and senior level management; and other internal and external resources, sustaining the day-to-day communications across the organization.
  • Identified, quantified, managed and tracked project issues and risks. Developed appropriate mitigation strategies and plans; and appropriately communicated and escalated. Followed Change Control practices.
  • Managed applications development; cloud solution; infrastructure; accounting; government; customer service; audit compliance; mobile and web applications; internet; and process improvement initiatives.
  • Manage releases according to HCSC Enterprise Release Management framework.
  • Adheres and enforces HCSC Change Management process (CAB) for all changes and deployments in production.

Confidential,Chicago, IL

Senior Project Manager, Contractor

Responsibilities:

  • Managed a large enterprise-wide, highly visible accounting initiative with oversight of strategic sourcing.
  • Manage a project budget of $4M and lead a team up to 40 across the organization.
  • Lead and facilitate discussions with key stakeholders to develop scope, approach, and delivery plans.
  • Establish and sustain stakeholders’ engagement, managing concerns, risk, changes and escalation.
  • Report project status as well as financial to leadership weekly on project progress.

Confidential Chicago, IL

Senior Project Manager

Responsibilities:

  • Managed concurrently large-scaled, complex IT projects with a cumulative budget of 20M; and with up to 75+ team members across the organization in a waterfall and agile environment.
  • Managed, planned and deployed the business and technical aspects surrounding the engagement of multiple complex application developments; and infrastructure projects across functional teams.
  • Responsible for the overall aspects of selecting, prioritizing, and aligning projects and or program activities to achieve the business strategic goals.
  • Proactively resolved issues; developed strategies for contingency planning; identified and mitigates risks; and removal of impediments in project progress.
  • Responsible for identifying and escalating fraud, unethical business practices and misappropriation of funds.
  • Managed the expectation and deliverables of less senior project managers, while providing coaching and mentoring in project management and IT best practices.
  • Managed changes to project scope, time, budget and quality dat impacts the overall project.
  • Responsible for planning and scheduling project milestones and deliverables for the business, IT, contractors and vendors within the project/program portfolio to ensure on time and on budget delivery.
  • Provided senior and executive management with biweekly and monthly project and budget reports on overall project management plans; project schedules; milestones and deliverables.
  • Managed the Procurement Management Plan for Request for Proposal (RFP), including (SOW; advertising; reviewing candidates; evaluation; selecting; and managing vendors).

Confidential,Chicago, IL

Senior Project Manager, Contractor

Responsibilities:

  • Managed the migration projects, migrated the Classic System - Clients, Entitlements and Templates to the new ACCESS System.
  • Responsible for overall Production, DR and client-facing environment deployments.
  • Lead runbook planning meetings prior to deployment with functional teams to build runbook and backout plans.
  • Acquired final approvals for application deployment.
  • Coordinated mock, QA and UAT/Controlled environment deployments.
  • Coordinated with Project Manager to ensure dat all applicable environment issues and risks are resolved in advance of production implementation.
  • Executed deployment according to implementation plan.
  • Partnered with Project Managers to execute Command Center Plan.
  • Tracked deployment activities as they occurred executing the runbook.
  • Facilitated resolution of issues during deployment and escalate issues where necessary.
  • Added post deployment activities where needed and post deployment meeting to review issues and post deployment activities.

Confidential, Westmont, IL

IT Program Manager, Contractor

Responsibilities:

  • Managed software development projects: Reengineered the development strategy of stimulating revenue by extending credit to existing Eddie Bauer Credit Card holders located in the United States and Canada; Upgrade the sales taxes in various financial applications; and removed shipping cost for two major vendors across all applications and regions to increase growth in sales; the Credit Renew Project; Rewards Project and Email Capture Project.
  • Managed the implementation of various software development projects.
  • Provided leadership and direction in managing and implementing complex IT strategic project and program initiatives of significant scope through the full project and development lifecycle.
  • Developed, defined, planed and implements program and project schedules, deliverables and accountabilities for significant programs and projects dat has impact across the entire business.
  • Monitored and took appropriate corrective actions to ensure programs and or projects assigned are implemented on-time, within scope, within budget and delivers value.
  • Identified risk, determined the correct response using expert judgment and proactively resolved and or escalated issues for overall project success.
  • Functions as a subject matter expert in the IT Project Management aptitude and provides guidance, counsel and feedback to less senior project management team members.
  • Managed the resources and overall project and program budget.
  • Provided project and budget presentations for senior and executive management on overall project portfolio.

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