OBJECTIVE

• A position as a software developer within the IT industry that will utilize my technical skills, education, customer service experiences and problem solving skills to provide solutions to today’s software problems.
• Courses completed Windows 7 Operating System, Programming Logic and Design, Java Programming, Network Data Communication, Database Design and Implementation, Infotech Project Management, Information Tech Skills, Visual C#.Net, SQL Server Database Design, Software Development Capstone, Interpersonal Communication

TECHNICAL SKILLS

Operating systems: Windows 2007, Linux, Windows 10, Windows 8

Databases: MS SQL, MS Access, Postgresql, MySQL, SQLite

Languages & tools: Java, Python, C#, JavaScript, HTML, CSS, Django, Flask, Jquery, Bootstrap 3&4, Node

IDEs: Eclipse, IntelliJ, PyCharm, Visual Studio, NetBeans, Atom, Sublime

Certificates: Java Developer, Database Specialist, Visual C# Developer

WORK EXPERIENCE

PRODUCT MANAGEMENT SPECIALIST

Confidential Minneapolis, MN

Responsibilities:

• Evaluates new business applications, completes underwriting functions, and process new business application
• Ensures that new businesses meet eligibility guidelines; complies with National Council on Compensation Insurance and states regulatory policy guidelines
• Process customers loss runs and certificates requests within a timely manner
• Answer customer telephone calls regarding worker compensation policy billings, audits and endorsements
• Respond to questions and concerns about service, and contact supervisor immediately to resolve such issues
• Process returned mails by sending out letter to the customer agency to request current mailing address of the customer
• Process and add premium finance company to a client’s policy by ensuring that the finance agreement is signed by both the client and the premium finance company

ADMINISTRATIVE ASSISTANT/ RECEPTIONIST

Confidential

Responsibilities:

• Provided secretarial support including word processing; composing and proof reading correspondence; presentation and report development; copies, collates and distributes as required
• Answered, screen, and respond to telephone calls, greets and directs visitors by demonstrating excellent customer service
• Prepared and send confirmation emails to new and renewal clients about contracts signed
• Created and updated clients’ accounts in Saleforce to reflect site identification number and end dates of clients contract
• Prepared site identification number for new clients using Microsoft Dynamics
• Prepared quotes for Sale Representatives to be send to their respective clients
• Booked travels for Sales Representative when going for business trips
• Processed and mailed welcome and renewal kit to old and new clients via UPS, FEDEX, and USPS