TECHNICAL SKILLS

• CRM
• SQL
• XML
• HTML
• JIRA
• Test Director
• Salesforce
• Business Objects
• Captivaate
• SharePoint
• BluePrint

PROFESSIONAL EXPERIENCE

Platform Product Manager

Confidential, Atlanta, GA

Responsibilities:

• Drive product enhancements to increase customer value
• Advocate industry best practices
• Manage and groom user stories within teh platform backlog
• Write specs, user stories, create wireframes, prototypes, acceptance criteria, test plans, release checklist.
• Create requirement supporting documentation, analyze, identify policy and requirements documents and release notes
• Enforce internal processes policies to support teh platform roadmap
• Collaborate with teh development team and other cross - functional teams to enhance features of teh platform
• Collaborate with team to ensure successful Sprint Planning, Reviews and Retrospectives.
• Ensure product is delivered in a timely manner
• Provide input and estimates for MVPs, RFIs and RFPs

Sr. Business Analyst/Product Owner

Confidential

Responsibilities:

• Responsible for managing backlog and planning sprints
• Responsible for analyzing and documenting user stories, business processes, workflows functional specifications and requirements
• Communicate with various product teams
• Collaborated with development team and QA team
• Responsible for acting as a liaison between teh business and offshore developers
• Documented and tracked Change Requests and support issues
• Documented Requirements and Use Cases
• Identified and documented API and ETL requirements
• Responsible for managing risk to help deliver projects successfully
• Lead customer and team conference calls
• Worked in Agile and Waterfall lifecycle

Sr. Business Analyst Lead/Project Manager

Confidential

Responsibilities:

• Responsible for leading initiatives and providing consultation to teh internal and external customers
• Responsible for analyzing customer processes and requirements
• Responsible for assisting in business process redesign and updating team templates
• Responsible for developing use cases, business requirements, functional specifications
• Responsible for coordinating teh process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor
• Responsible for assisting in teh development of project definitions, cost/benefit and risk analysis, work plans, progress reports, and presentations
• Responsible for managing and mentoring BA team of 10 for teh AXIS team
• Responsible for assigning and managing BA workload
• Responsible for validating Requirement Quality Control
• Responsible for managing cross project requirements
• Responsible for managing requirement interdependencies
• Responsible for estimating project hours

Project Manager

Confidential

Responsibilities:

• Responsible for delivering continuous development Projects
• Responsible for successfully managing $20 million dollar budget
• Worked within teh full project lifecycle
• Responsible for forecasting and resource management
• Responsible for project governance, risk / issue management, project plan management, communication plans
• Responsible for completing projects within teh outlined project schedule
• Responsible for communicating project status, milestones, risks and resolutions to senior management
• Worked on teh Saleforce Implementation
• Area of focus was Suntrust.com

Sr. Business Analyst

Confidential

Responsibilities:

• Acted as Lead Business Analyst
• Responsible for analyzing and documenting business processes, workflows functional specifications and requirements
• Perform Gap Analysis between Business Requirements and Technical Capabilities
• Facilitating JAD sessions
• Created Test Plan and facilitated System and UAT Testing
• Liaison between offshore development team and teh business
• Document and tracked Change Requests and support issues
• Created Use Cases
• Identified and documented data needs and integration requirements
• Provided UI Mock-ups
• Worked in full project lifecycle (SDLC)
• Communicated status reports to Project Manager, Business Owners and Senior Management
• Work with teh development team to create comprehensive deployment and support plans
• Worked with standalone web based applications and web based applications dat have been integrated with SAP
• Assist in training employees on new systems
• Experience in IT projects deployment methodology in both Teh Confidential and Coca Cola Refreshments
• Areas of focus was internal proprietary software and Cocacola.com

Project Manager/Sr. Business Analyst Lead

Confidential

Responsibilities:

• Responsible for delivering new development Projects for interactive marketing and ecommerce
• Responsible for project governance, risk / issue management, project plan management, communication plans
• Responsible for teh successful launching of $80 million project to redesign teh shipping features on teh Confidential ecommerce site
• Responsible for financial and resource forecasting and management
• Coordinate efforts with application team
• Coordinate web analytics and matrix reporting efforts
• Translated Business and System Requirements
• Developed traceability Matrix
• Facilitated JAD sessions
• Create Current State and Future State process flows
• Worked in Standard Waterfall environment
• Area of focus was enhancements to Teh Confidential website.

Sr. Business Analyst/Project Manager

Confidential

Responsibilities:

• Identify and document business processes and requirements for Confidential .com projects
• Create functional specifications documents
• Perform GAP Analysis
• Facilitated and participated in JAD
• Create and execute Test Cases
• Manage project timelines for Confidential .com projects
• Create Current State and Future State process flows
• Create Workflows
• Worked within Agile and Scrum environment
• Areas of focus were Confidential .com and affiliated websites.

Sr. Business Analyst

Confidential

Responsibilities:

• dentify and documented business processes and system requirements
• Created functional specs and business requirements
• Documented Current State and Future State process flows
• Created Stakeholder Analysis
• Created Use Cases
• Perform GAP Analysis
• Created Test Plan and Test Cases
• Facilitated Test Cases
• Worked in Full Development Life Cycle
• Assist with developing and maintaining reporting process using Business Objects XI Designer
• Created Business Objects XI Designer User’s Guide
• Created Data Mapping Documents
• Performed Data Validation
• Area of focus was Confidential .com website.

Sr. Business Analyst

Confidential

Responsibilities:

• Developed an effective plan for controlling teh project scope, schedule and cost baseline
• Monitored teh project execution to ensure dat teh plan was being followed
• Created and effectively coordinated documentation to explain changes to teh baseline and ensure teh approved changes were implemented.
• Created project plan
• Advises project team members and stakeholders of actions required
• Captured lessons learned, and applied them in subsequent projects
• Documented Business Processes, Requirements and Data Workflows
• Created Use Cases
• Performed GAP Analysis
• Facilitated JAD Sessions
• Area of focus was Cingularwireless.com

Sr. Business Analyst

Confidential

Responsibilities:

• Gather and documented Functional and Technical Requirements
• Create Functional Specifications and Workflows
• Created Test Scripts and performed QA Testing
• Facilitated and participated in JAD and JRP sessions
• Create and edited Sarbanes Oxley Compliant Policy and Procedure guides
• Identified Business Processes and make recommendations for Best Practice changes
• Analyzed RAD Methodology for Sarbanes Oxley compliance and Best Practice Improvement

PeopleSoft Business Analyst

Confidential

Responsibilities:

• Monitored and track project progress
• Provided post implementation support
• Estimated required time and resources to complete assigned tasks
• Created Business Processes and recommended changes for Process Improvements
• Gatheird and documented Functional Requirements
• Analyzed system performance and suggested viable solutions
• Developed Business User Requirements and Systems documentation
• Created and edited PeopleSoft Queries using PeopleTools
• Created Test Cases and performed QA testing
• Tested and deployed new Procedures
• Created Workflows and Financial Reports
• Performed Data Validation in PeopleSoft Financials

Sr. Technical Writer

Confidential

Responsibilities:

• Worked with Subject Matter Experts to create SAP Training Curriculum
• Created SAP On-line Help
• Created SAP Technical guides and Quick Reference Guides
• Performed Data Validation in SAP
• Performed QA testing
• Facilitated Training for Federal Employees

Project Manager

Confidential

Responsibilities:

• Determined project timelines and critical path activities
• Coordinated and facilitated project scope and planning
• Directed software system testing procedures, programming and documentation for all aspects of teh implementation cycle
• Managed Project Team
• Authored LMS (Learning Management Systems)
• Documented and communicated completion of milestones to all project stakeholders
• Created SAP User Guides and On-line Help
• Created SAP Training Aids
• Tracked and managed Project’s Budget and Schedule
• Created Installation Guides for Helpdesk
• Analyzed Business Processes
• Area of focus was MacSteel ecommerce site.

PeopleSoft Technical Writer

Confidential

Responsibilities:

• Created User Guides for Learning Management System (LMS)
• Gatheird Functional and Technical Requirements for PeopleSoft conversion
• Created User Manual and Training Aids
• Created Policy and Procedure Guide
• Created Process Flows and Test Cases
• Performed QA Testing
• Created User’s Manuals, and Troubleshooting Guide
• Created Business User Requirements and System Documentation
• Facilitated Functional Team Meetings

Technical Writer

Confidential

Responsibilities:

• Created and updated On-line Help for Dupont and Omnexus eMarketplace
• Converted XML Messaging Guide to Excel
• Reviewed, edited and formatted documents to ensure accuracy and consistency
• Created Policy and Procedure Guides
• Created Process Flows
• Freelance writing for Company’s newsletter
• Documented Business Requirement
• Area of focus was Omnexus ecommerce site.