SUMMARY:

• Passionate and goal - oriented Project Manager with extensive experience delivering IT service on different areas of the ITIL service level framework top various domains.
• Proficient in MS Office Suite.
• Leader with expertise in schedule management, cost management, contract management, vendor management, and customer satisfaction.
• Strong written and verbal communication skills.
• Proficient in team building, problem resolution, risk management and project management.
• Customer focused-able to successfully orchestrate complex relationships and work environments.

TECHNICAL SKILLS:

Skills: Cost Management, Project Management, Resource Management, Continuous Process Improvement, Executive Presentations, Relationship Management, Clear Communication, Risk Mitigation, Customer Satisfaction, Availability and Problem Management, Planning and Scheduling Technically Diverse, Team Building, Training and Mentoring, Change Control Contract Management, On-Time Delivery, ITIL, Test Management, EDS Leading and learning

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Georgetown, KY

Responsibilities:

• Planned, scheduled, tracked and reported activities within the Data Center Migration for 3 verticals in java and .net technologies in the following capacities
• Infrastructure Management, Application Management, Data Center Migration, Deploy Management.
• IIS Servers and Windows Servers for the different .net applications.

Project Manager

Confidential, Houston, TX

Responsibilities:

• Planned, scheduled, tracked and reported activities within the Petroleum area in the following capacities: Infrastructure Management, Application Management, Data Center Migration, Deploy Management, Oracle DB Servers Optimization Project.

Project Manager

Confidential, Cranston, RI

Responsibilities:

• Planned, scheduled, tracked, and reported activities within the DCC project, IT Security Office
• Infrastructure Management, Application Management, Data Center Migration, Deploy Management.
• Data Center Consolidation.
• Demand Management for the program.
• Operational Recovery Reorganization Project.
• Open Shares Remediation Project.
• Functional Test Management.
• FCRA Metro 2 Credit Bureaus Report.

Project Manager, Data & Analytics

Confidential, Minneapolis, MN

Responsibilities:

• Managed the project team offshore in India and onsite.
• Ensured that deliverables were met for the following projects: Infrastructure Management, Application Management, Data Center Migration, Deploy Management.
• Fund Finder Replacement.
• Flamingo (Datacenter Migration).
• BIDL/HODS Informatica and Mainframe.
• Bondwave.
• IIS Server, DNS Server and Windows Servers for the Flamingo Data Center Migration.

Project Manager

Confidential, Louisville, KY

Responsibilities:

• Planned, scheduled, tracked and reported, managing project team, and ensuring that deliverables are met for the following projects and in the following capacities
• Infrastructure Management, Application Management, Data Center Migration, Deploy Management.
• Main framed rehosting project - FTP connections between Mainframe and Distributed applications migration to Confidential Secure+ o Organizing and facilitating meetings for the functional solution, infrastructure deployment coordination and overall documentation
• Coordinated to SMEs for each application.
• RWR /Archive browser rewrite project.

Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Planned, scheduled, tracked, reported and ensured that deliverables were met for Helpdesk engagement implementation.
• Socialized the Helpdesk support to new applications at global level.
• Queued management for the engagement requests.
• Tracked and followed-up on engagements and redirected to the right teams.
• Service desk transformation.
• Organized and facilitated meetings with key stake holders.

Project Manager

Confidential, Regina, CA

Responsibilities:

• Planned, scheduled, tracked, reported and ensured that deliverables were met for project implementation.
• Ensured project followed industry best practices and achieved the highest -level of customer satisfaction through clearly defined deliverables, set clear expectations for all stakeholders.
• Ensured on time delivery, and facilitated clear and timely communication regarding all aspects of the implementation in the following capacities: Infrastructure Management, Application Management, Data Center Migration, Deploy Management.
• Defined the project methodology for product and service implementations based on industry best practices
• Created a holistic project plan encompassing both technical and instructional aspects for each component.
• Organized and facilited meetings with key stake holders.

Project Manager

Confidential, Tampa, FL

Responsibilities:

• Planned, scheduled, tracked, reported, and ensured that deliverables were met for project implementation.
• Ensured that the project followed industry best practices and achieved the highest -level of customer satisfaction
• Defined the project methodology for product and service implementations based on industry best practices.
• Created a holistic project plan encompassing both technical and instructional aspects for each component.
• Organized and facilitated meetings with key stake holders.
• Assessment and implementation management.

Test Manager

Confidential, Phoenix, AZ

Responsibilities:

• Acted as first point of contact for testing communication for the project and interfacing application teams.
• Provided hands-on support to project teams integrating with testing standards, tools and processes.
• Shared testing best practices with the project teams on an ongoing basis and provided training and mentoring to project/portfolio team members.
• Ensured all compliance deliverables from a testing perspective are appropriately documented and provided to overall project managers for all testing phases.
• Coordinated the day to day planning and execution of all testing for the project facilitate daily test calls and publish daily status to test team and Project Manager during test phase.
• Worked closely test coordinators from each application and team participating in the project for different phases.
• Ensured that scope, test resources, and timeline of test phases; i.e. unit, component, integration and UAT are covered.
• Development and maintenance of the test deliverables and follow up tools
• Risk/ issues management and resolution.
• Identified the projects needs and coordinated the training.

Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Planned, scheduled, tracked and reported and ensured that deliverables are met for project implementation.
• Ensured that project followed industry best practices and achieve the highest-level of customer satisfaction through clearly defined deliverables,
• Set clear expectations for all stakeholders, ensured on time delivery, and facilitated clear and timely communication regarding all aspects of the implementation.
• Identified and engaged all stakeholders to document the business forecast through consumption process on all different standpoints
• Created business forecast through consumption end-to-end runbook as repeatable and pre-aligned process.
• Stabilize or cap forecast via Consumption Targets.
• Socialize process to leaders.

Availability and Problem Manager

Confidential, Minneapolis, MN

Responsibilities:

• Planned, scheduled, generated metrics for the projects.
• Tracked problem management and availability management for existing applications and distinguished each of the BCR (Business Capability Records) to find problems that provided a high-degree of availability for each of the applications.
• Minimized the adverse impact of incidents and problems on the business caused by errors in the IT infrastructure and prevents recurrence of incidents related to these errors
• Coordinated the activities developed to solve a problem.
• Optimized the capability of the IT infrastructure, services and supported the organization to deliver a cost-effective and sustained level of availability.