SUMMARY

• Solid background in Office and Project Administration, Program Control, Portfolio Management, Business Analysis, Customer Service Specialist, Data Collection and Analysis, Departmental IT Shared Services, Telecommunications Technician

TECHNICAL SKILLS

• IBM Jazz
• VCS/BAH eMass
• Alfresco
• EMC2 eRoom
• Remedy
• MS Office 365
• MS Project
• MS Exchange
• MS SharePoint
• MS Excel
• MS Word
• MS PowerPoint
• MS Access
• MS Publisher
• MS Outlook
• Tier 1 - 2 Help Desk Support
• QuickBooks
• Fotoflexer
• Quicken
• Unanet
• Spark
• Google Doc's
• Dropbox
• Expensify
• Egnyte.com
• Twitter
• MS OneDrive
• Google Drive
• Evernote
• Polaris Office
• Samsung Link
• Facebook
• Instagram
• Hangouts
• UltiPro
• LMS
• Bridgit
• Go To Meeting.com
• WebEx
• Cvent.com
• Adobe Connect
• MS Front Page
• Adelphi
• Snap Shot Photo Editor
• Unix
• Linux
• VM71
• Citrix
• System 21
• SAP

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/Technical Generalist

Responsibilities:

• Project Administrator/Technical Generalist who provides team support by managing office schedules, setting up meetings, reviewing various written work products and technical documents.
• Communicates with all levels of personnel from CxO to developers while maintaining composure and discretion to facilitate resolutions of discussions with the ability to influence people without having authority but able to gracefully balance the demands of a strong client, multiple teams, and changing deadlines.
• Reviewing speeches, presentations as well as having an advanced knowledge of Microsoft Office products like Outlook, Word, Excel, MS Project and PowerPoint.
• Compartmentalizing confidential information and helping to coordinate activities with the client while actively seeking opportunities to improve workflow and processes in support of the project goals while also independently engaging in research, analysis, and writing tasks regarding emerging technologies for the law enforcement community for review by the Chief Technology Officer.
• Providing project support in setting up meetings, engagements, presentation and ensuring that the correct deliverables are available to the executive staff to include the writing of after-action reports summarizing vendor and interdepartmental meetings & highlighting useful information, points of contact and reference documents where applicable.
• Managing interactions with vendors and adhering to established procedures to ensure that policies are followed
• Answering phones and routing calls to the appropriate project staff
• Researching emerging technologies and their potential to enhance CBP's mission overall
• Writing white papers and product reviews about emerging technologies
• Performing technical edits of coworkers' papers

Confidential - Rosslyn, VA

Project Administrator II

Responsibilities:

• Adhered to project schedule for all recurring deliverables.
• Supported updates to the program’s documentation (cost, schedule, and performance parameters) to accomplish the program’s goals.
• Captured and monitored risks and related issues impacting the progress and outcome of the project.
• Worked as a liaise between clients, the project team, and other management.
• Prepared meeting minutes and distribute to government and contractor staff via email with notations regarding action items, members responsible for the completion of each action item, and progress towards completion.
• Maintained regular communication with stakeholders and management thru weekly conference calls and meetings.
• Performed data analysis, generated reports from various software packages, and composed correspondence when needed.
• Frequently worked to improve business processes within the team to ensure the efficient and effective delivery of customer service.
• Ensured data collected met the required quality needed to satisfy the end result.
• Provided timely project or sub-plan deliverables that aligned with the project and/or program plan structure and provided timely status updates to client management highlighting potential issues/problems.
• Arranged meetings and/or conference calls, developed agendas, answered routine questions, prepared correspondence and progress reports, and participated in various event coordination.
• Anticipated the needs of project, program and PMO management, and made independent decisions and acted to ensure that those needs were met.

Confidential, Woodbridge, VA

Senior Administrative Assistant

Responsibilities:

• Assisted with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage.
• Supported senior executives and coordinated between operating units in resolving day-to-day administrative issues.
• Processing and submission of TEA’s (Travel Expense Reports) using GSA per diem rates and standards
• SharePoint Web Collaboration Coordinator.
• Resolved technical problems related to workstation hardware, printers, approved peripherals, operating systems and software applications.
• Created and developed content for employee newsletter.
• Adept at managing and streamlining administrative processes to reduce errors and improve accuracy and efficiency.
• Scheduled and coordinated meetings, interviews, events and other similar activities, sending out and receiving mail and packages.
• Prepared business correspondence using Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Managed files and performs multifaceted general office support, including preparing meeting minutes and notes and internal support materials, as well as, sending and receiving forms for the contract.
• Responsible for the arrangement of programs, events, or conferences, including, but not limited to, the logistics regarding facilities and catering, issuing information or invitations, coordinating speakers, and controlling event budgets.
• Created and maintained database and spreadsheet files.
• Developed desk reference and process and procedures guides, to be made available to division staff in the event of extended absences or vacancies of the position.
• Assisted in meeting planning and preparation work (i.e., drafting agendas, minutes and information) and seeks agenda items from other attendees.
• Arranged complex and detailed travel plans and itineraries, compiles documents for travel-related meetings and accompanies the SECO PM when requested.
• Designed and implemented program efficiencies and keeps PM aware of any updates.
• Analyzed data and made recommendations for program and/or process improvements.
• Participated actively in intradepartmental improvement teams as appointed.
• Researched and provided recommendations on Administrative Assistant best practices and industry standards for providing services.
• Consulted with Management Team to identify and resolve problems that arise with administrative issues and assists with resolution.
• Acted as an administrative resource to others in department.
• Operated and maintained conference room Audio/Visual equipment including LCD/DLP projectors, Smart Boards, Polycom Videoconference equipment, operate Crestron control systems and wireless microphones.
• Telecommunications technician setting up systems and electronic devices to include running new lines when necessary and configuring cable boxes and Internet modems.
• Completed other administrative duties as required.

Confidential

EA, AA and PA Support Services - Business Analyst

Responsibilities:

• Various long and short term administrative assignments throughout the Metropolitan Area
• Achieved status and recognition as an in-demand temporary worker for various employment agencies for their corporate clients in diverse industries throughout the Washington, D.C. Metropolitan Area.
• Awarded one of the first "Manpower Excellence Award"

Confidential - Reston, VA

Human Resources and Operations Associate

Responsibilities:

• Booked and coordinated over $90k in travel per month ensuring billable travel costs were reconciled to client invoices and Expensify.
• Resolved months of backlogged work, restored order and organization to processes in disarray.
• Established and enhanced procedures, processes and guidelines to improve project efficiency and effectiveness.
• Handled the processing, distribution, accuracy, verification and maintenance of invoices.
• Supplied Tier I/II back-up support to the IT department.
• Telecommunications Technician setting up systems and electronic devices to include running new lines when necessary and configuring cable boxes and Internet modems.
• Opened, documented and resolved tickets in an incident tracking system (e.g. Remedy) and met established SLAs.
• Resolved technical problems related to workstation hardware, printers, approved peripherals, operating systems, Domain Controller servers and software applications.
• Provided technical assistance in the installation and upgrading of network infrastructure and associated IT equipment (e.g. routers, switches and wireless access points).
• Handled numerous customer telephone calls, addressing and resolving inquiries and problems.
• Responsible for the planning and execution of corporate events, serving as the primary point of contract for all vendors.
• Managed aspects of corporate office renovation including network and telecommunications installation, furniture selections, painting, modeling and flooring installation.
• Ordering of daily catered lunch, snacks, fruits, and other various items to maintain the readiness of four kitchens provided for the use of 125 employees and office guests.
• Coordinated overall administrative activities for the Human Resources Department.
• Ensured the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities.
• Negotiated the purchase of office supplies, furniture and office equipment for the entire staff in accordance with company purchasing policies and budgetary restrictions.
• Supported the onboarding and travel processes.
• Processing and submission of TEA’s (Travel Expense Reports) using GSA per diem rates and standards
• Responsible for the facilities' day-to-day operations (such as distributing building access keys and back-up security access cards, catering needs, etc.)
• Managed the front office (i.e., reception area, mail communication, large purchasing requests and facilities.)
• Reconciled departmental expenses and receipts in online reporting system.
• Participated in special department projects.
• Directed and coordinated office services and related activities.
• Provided arrangements for office meetings.

Confidential - Falls Church, VA

Administrative Support -Office Manager

Responsibilities:

• Provided all aspects of administrative support for C-Level executives and their teams, including calendar management, complex domestic and international travel arrangements, correspondence and presentation preparation.
• First line of contact for business associates, speaking agency and international offices.
• Served as Human Resource Manager providing payroll and benefit administration.
• Processing and submission of TEA’s (Travel Expense Reports) using GSA per diem rates and standards
• Established administrative policies and procedures.
• Developed, implemented and managed travel management program and employee travel and expense policy.
• Developed desk references and helpful guides, to be made available to co-workers in the event of extended absences or vacancies of the position
• Received, screened and prioritized incoming email across two businesses, responded promptly to inquiries and sorted/archived when completed.
• Management of complex calendars and international and domestic travel arrangements.
• Provided all day-to-day administrative functions - mail, telephone support, office management, facilities/ equipment/ supply management, consistently demonstrated maturity, dependability and discretion in the handling of corporate and personal business of the President, EVP, Sr. VP, Program Director, and various Facilitators.
• Prepared, composed and disseminated correspondence including all materials.
• Hired, managed and supervised administrative and facility personnel.
• Organized and executed internal and external company events.
• Created and developed content for department meetings, employee newsletter, corporate memos and correspondence.
• Located and secured new office space and managed renovation. Developed vendor relationships to select/purchase/furnish/outfit new building for new offices.
• Executed new office openings from start to finish - including lease review, build-out, equipment and furnishings, and move-in and move-out.
• Responded, opened, documented and resolved tickets in an incident tracking system (e.g. Remedy) and met established SLAs.
• Resolved technical problems related to workstation hardware, printers, approved peripherals, operating systems and software applications.
• Upon request from Departmental IT Shared Services, resolved technical issues related to File and Print and Domain Controller servers.
• Provided technical assistance in the installation and upgrading of network infrastructure and associated IT equipment (e.g. routers, switches and wireless access points).
• Oversaw and maintained all system security to integrity of the system. Kept current virus signature files up-to-date to eliminate viruses and possible attacks on the system from external and internal sources and adhered to a chain of escalation for security incidents.
• Worked in conjunction with Departmental IT Shared Service staff in supporting a Common Operating Environment (COE).
• Provided support for CISCO VoIP Desk Phones assisting users in voicemail and phone setup.
• Conducted research and submitted recommendations on new technology being considered for acquisition by the EVP to assure integrity, and compatibility with existing systems.
• Created and designed presentations, proposals, contracts, administrative and process forms.
• Created and designed special marketing materials including advertising, signage and brochures, as well as, product and pricing and annual conference collateral.
• Managed various aspects of bookkeeping including accounts receivable/payable, order processing, credit checks and inventory tracking
• Developed, implemented and managed administrative processes necessary for various acquisitions, services, maintenance, scheduling and oversight of Federal Business Opportunities.
• Demonstrated accomplishments in the area of front facing customer service in a concise and courteous manner.
• Researched and organized materials in advance of meetings.
• Maintained files/record keeping systems and confidential files.

Confidential - Reston, VA

Covenants Counselor/Member Services

Responsibilities:

• Provided various administrative and operational services to Members, Covenants Committee, and the Design Review Board.
• Coordinated work between homeowners, members of the Design Review Board and outside contractors which necessitated both skillful communication and negotiation skills.
• Conducted unit inspections for both violations, as well as compliance, which included keeping a maintenance record and running history logs of all homes.
• Provided detailed status reports to central office on the events and needs of the various properties.
• Preparation and presentation of priority projects at bi-weekly Design Review Board meetings as the Cluster Counselor.
• Maintained Cluster Informational Manuals (32 Clusters / 1,102 Units).
• Provided diverse types of information to residents to help them meet their needs as a homeowner.
• Inspections of the complete grounds and the maintenance and upkeep of the Clusters in my charge which included mailings and tracking of various letters sent to residence.

Confidential - Herndon, VA

Sales & Catering AA II / Night Desk Mgr.

Responsibilities:

• Typed correspondence and answered multiple phone lines.
• Processed all incoming and outgoing mail, deliveries and shipments.
• Filing, Faxing, Copying, Ordered office supplies.
• Updating and editing of manuals for various departments.
• Scheduling of events for upper management & sales department.
• Supported business development.
• Booked meeting rooms for seminars and conferences.
• Developed and maintained affirmative action programs and files to include the EEO-1 report annually.
• Maintained other records, reports, and logs to conform to EEO regulations.
• Processed all forms, such as BEO’s and check requests and provided front desk support in the evenings as the front desk supervisor.
• Charged with maintaining all personnel files.
• Researched suppliers and vendors and then prepared multiple types of spreadsheets for comparison.
• Used the Internet to research information for upper level management and sales department.
• Facilitated and provided training (including orientation) to the workforce,
• Responded to employee relation issues such as employee complaints, harassment allegations, and civil rights complaints.

Confidential - McLean, VA

Operations Manager

Responsibilities:

• Answered telephone inquiries regarding the services provided by the company.
• Scheduled times for both the jobs to be performed & estimates to be done.
• Ensured that all jobs where completed in a timely fashion.
• Processed payroll and other various accounts.
• Kept the company president informed as to the daily operations.
• Worked closely with all Field Operations Managers to ensure that they had all needed materials and account(s) information to perform their jobs.
• Troubleshooter & Account Service Rep; contacted sub-contractors to expedite work whenever needed to ensure timely completions of all projects.
• Created databases for the tracking of jobs, payroll, and other items as needed for the company, which included multiple types of spreadsheets, documentation and correspondence, faxes, letters, compiling bid packages for potential projects
• Supported business development
• Processed incoming and outgoing mail, deliveries and shipments,
• Use of the Internet to research information for upper level management
• Organized bid packages for distribution to sub-contractors to include the preparation of any addendums made to the contract.
• Prepared monthly billing for the Project Managers review. Helped to maintain client, sub-contractor and vendor relationships at very high levels.

Confidential, Fairfax, VA

On-Site Property Manager

Responsibilities:

• Coordinate work between Homeowners Board of Directors and outside contractors, necessitating both skillful communication and negotiation skills.
• Assisted in the preparations of both the monthly & portions of the annual board meetings. Unit inspections for both move-in and move-outs, keeping of maintenance records and running history logs of all units, the scheduling of contractors to do required work.
• Prepared and submitted various status reports to central office on the events and needs of the various properties to include the preparation and presentation of priority projects at monthly homeowners’ association meetings as the on-site manager.
• Provided a variety of information to residents to help them meet their needs as a homeowner.
• Conducted bi-weekly inspections of complete grounds to ensure proper maintenance and up keep of the pool & shared areas of the given properties are being properly maintained.

Confidential - Bethesda, MD

Distribution Supervisor

Responsibilities:

• Provided support by the management of data center operation and the distribution of commission statements and a variety of other reports for the 1,500 branch offices of the SW Division of the Billing and Asset Management portion of IBM.
• Shipped/mailed commission statements and a variety of other reports in support of the SW Division of the Billing and Asset Management portion of IBM these throughout the U.S. and Canada within the given time constraints as stated in the S.O.P of the various branch offices.
• Updated sales personnel and updated changes and tracking information into the on-line system (VM-71) mail services system.
• Maintained regular reports to MIS/Operations manager on the distribution process as well as the supervision of an 8 to 10-man operations crew.
• Interfaced with IBM contract personnel on new reports and the status of any changes of daily and monthly reports.
• Ordered supplies and maintained a large stock of paper products to add to MIS/Operations Management readiness.
• Charged with maintaining postage meters both the services and the account in addition, in charge of the maintenance as well as the operation of other needed equipment, Bell & Howell Inserter, Buster/Trimmer, Copiers & Fax machines.