TECHNICAL SKILLS:

Tools: MS Project, Project Web App (PWA), ServiceNow, JIRA, SharePoint, Clarity, Team Foundation Server (TFS), Remedy, Confluence, MS Office Suite, Waterfall and Agile/Scrum methodologies

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Manage projects in Risk Strategy and Operations areas for Collections, Fraud, Disputes, and AML, including the creation of milestone - based plans, identifying interdependencies and integration points across multiple workstreams
• Partner with Confidential Project Managers in requirements gathering, authoring user stories, facilitating risks, issues, and controls identification, and data definition documentation.
• Assist in evaluating Confidential systems for long term strategic fit.
• Manage project for Communication Redesign of Collection Letters and Emails working with external Creative Group vendor, facilitating selection of printer, and coordinating technical configuration updates.

Confidential

Senior Technical Project Manager

Responsibilities:

• Using Project Web App Online, including MS Project, to facilitate moving O365 from Government Tenant to Enterprise Tenant; and
• Migration of SharePoint OnPrem to the Cloud, including development of security policies and procedures, and transforming content data into a metadata tagging structure; includes rebranding of DEN’s Intranet to improve user adoption and experience.;
• Implementing B2B and B2C Azure authentication capability so that partner organizations can access DEN resources, including City and County of Denver; providing authentication interface enabling consumers to use existing Login information via Identity Providers.

Confidential

Program Manager / Senior Technical Project Manager

Responsibilities:

• Utilized MS Project for project task scheduling, managing dependencies, resource allocations, and milestones along with SharePoint, Clarity, and other tools to coordinate reporting and documentation.
• Managed scope, schedule, costs, and quality by holding team members accountable for their deliverables and tasks, based on schedule, across multiple divisions, locations, onshore and offshore.
• Managed large software development projects for Call Routing and Call Center Set Up, Global Investing, SSO, Schwab.com View Only, Third Party 401k access, Risk Management, and more, on mainframe and distributed platforms; includes integrating and implementation of network/hardware components and databases
• Program Manager for multiple lead-generating projects designed to increase revenue, utilizing Agile and other methodologies, totaling over $6MM for Marketing Technology group
• Managed multiple small projects simultaneously for customer and account data involving regulatory, internal software development enhancements for Advisor Services, Schwab.com, fraud detection, identity verification, vendor interfaces, and mobile application enhancements
• Managed Front Door process for all incoming Work Requests and routing assigned tickets and Release Management process for Production Implementations.
• Achieved high performance ratings on bringing projects in on budget and on schedule; received Business Excellence Award over multiple years

Senior Manager

Confidential

Responsibilities:

• Within AML Governance Unit, responsible for oversight and tracking of audit and exam findings identified by the OCC, FRB, Internal Audit, and other internal sources for the Anti-Money Laundering Business Unit by facilitating tasks and managing corrective action plans
• Collected and prepared artifacts to show completion of a finding and presented to senior management for approval
• Ensured proactive collaboration between business and technical partners to ensure adherence to all requirements and timelines; improved and helped maintain positive team relationships
• Utilized a variety of tools for Compliance, Audit, and internal AML Governance tracking and reporting of issues
• Recommended new tools for better tracking and oversight; Proactive in identifying and implementing process improvements that could ensure efficiencies
• Project Management and counseling around organization of Risk Assessment annual process
• Facilitated AML Working Group, Councils, and other meetings when coordination across teams was needed

Confidential

Senior Technical Project Manager, Consultant

Responsibilities:

• Utilized MS Project, Excel, Access, SharePoint for project documentation and communication
• With extensive use of these tools, provided project management for a multi-path effort for an upgrade of a Mortgage Reporting Environment and database conversion to accommodate new Loan Origination System (Gallagher).
• Included 40,000 hours across multiple departments and team members to upgrade of Crystal 7 to Business Objects XIr2, new data mart to combine data from old and new origination systems and various interfaces, and future data model to provide for new report creation by users.
• Followed strict RUP project lifecycle processes, making recommendations for additional or modified practices and templates when needed
• Provided dashboard reports and other the portfolio metrics to Senior Management with recommendations to improve project performance
• Compiled project documentation including Cap Ex budgets, project schedules, workflow diagrams, earned value, status reports, and change management requests

Confidential

PMO Manager

Responsibilities:

• Developed a PMO structure, creating the mechanism to enable prioritization of maintenance and enhancement projects.
• Introduced MS Project and Project Server while training, coaching, developing, and converting a team of 7 Business Analysts to assume roles of Project Managers.
• Compiled project documentation including, budgets, MS Project schedules, workflow requirements, use cases, status reporting, and change management; created new document templates
• Built and facilitated rollout of CMMI process methodology and practices
• Assigned and load balanced work across a team of project managers and developers
• Identified policy and procedural deficiencies and recommended more effective controls to protect risk exposure
• Provided dashboard reports and other the portfolio metrics to Senior Management with recommendations to improve project performance
• Worked with onshore and offshore development and QA testing team members, with Progress 4GL, Oracle and SQL databases, and other miscellaneous technologies