EXECUTIVE SUMMARY:

• A technocrat with rich global experience of 14+ years and expertise in IT, With 6+ years’ experience in Program Delivery/Project Management/Consulting/ Service Delivery.
• Have strength in managing large complex transformation projects life cycle while bringing excellence in all Process Groups - Initiation, Planning, Execution & Monitoring, Controlling and Closure complemented by excellent Time-Cost-Resource-Risk management.
• RFP / RFI contract response preparation for IT projects.
• Integrate project level status reporting and generate the program level status for executive reviews. Also enforces consistent performance reporting guidelines so each project reports project performance consistently.
• Diversified experience of working at various roles with exposure to Project Management, Datacenter Service management, Process excellence champion, process service improvement, O3 program, Continues service impairment plans.
• Create IT Operations score cards for executive consumptions

BUSINESS SKILLS:

• Spearheading complete portfolio of projects including implementation and execution of programs; monitoring smooth implementation of the project at client location; maintaining updated document related to process and procedures; ensuring the quality & timeliness of the deliverables.
• Establishing strategic vision to lay foundation for Delivery Organisation and creating & institutionalizing operating procedures for Delivery Management; resolving operational and delivery challenges by providing strategic & tactical direction.
• Managing Datacenter operations via standard service management ITIL process. Defining service improvement plans / Leading O3 / CSAT improvement plans, Create IT Operations score cards, OLA / SLA reporting. Managing suppliers.
• Building & maintaining strong relationships with customers through regular communications and hosting client meetings.
• Maintaining and developing accounts through high levels of service in order to expand and strengthen client relationship. Identifying opportunities to open further avenues of increasing revenues within customer’s portfolio. Tracking internal quality & productivity goals of the account and developing account level strategies of continuous improvement.
• Developing CSAT improvement plans and ensuring higher CSAT scores. Working closely with the customers/ internal stakeholders to update on performance, addressing issues/ escalations and communicating improvements in service.

PROFICIENCY MATRIX:

Service Management Project Management Programme & Delivery Management

Solutions Consulting IT Infrastructure IT Roadmap & Business Blueprint

Contract Writing Cloud Migration Change & Release Management

Process Improvement Customer Satisfaction Risk/Issue Management

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

IT Project Manager

Responsibilities:

• Develop & maintain productive business relationship with clients to understand & document scope and customer requirements.
• Perform requirements gathering & define high-level Scope, Base lining the Project Scope.
• Guide team members in accomplishment of project targets through efficient management of resources, costs & schedules.
• Evaluate the Requirements Traceability Matrix to track any deviation in scope and initiate the Change Management process as appropriate.
• Plan, Execute and Manage processes like Risk Management, Quality Management and Communication Management.
• Monitor Track and Report project status on Budget, Schedule, Scope and Quality.

Confidential

Senior Project Manager

Responsibilities:

• Workload assessment for private cloud migration & Migration of workloads to private cloud
• Develop & maintain productive business relationship with clients to understand & document scope and customer requirements.
• Perform requirements gathering & define high-level Scope, Base lining the Project Scope.
• Guide team members in accomplishment of project targets through efficient management of resources, costs & schedules.
• Liaise with cross-functional teams in end-to-end management of assigned projects.
• Formulate Project Definition Document and conduct Project Kick Off meeting.
• Evaluate the Requirements Traceability Matrix to track any deviation in scope and initiate the Change Management process as appropriate.
• Involved in trend analysis, root cause analysis, performance gap analysis and implementation of new processes.
• Plan, Execute and Manage processes like Risk Management, Quality Management and Communication Management.
• Monitor Track and Report project status on Budget, Schedule, Scope and Quality.
• Consistent, high quality product/solution delivery driven by standard implementation methodologies
• Project closedown that includes closing all resource requests, procurement requests, engineering work orders and client acceptance and lesson learned update.
• Setup new infrastructure and migrate the application and Oracle DB & HP Service Guard on the new infrastructure.
• Managed Infra & Application Team, Vendor. Team size 25

Confidential

Senior Project Manager

Responsibilities:

• Setup new infrastructure and migrate EBS and NON-EBS application and DB move group. Server migration ( P2P / P2V ) Data Migration / Exchange user migration, VPN / FW / Router setup for the new DC connectivity.
• Managed Infra & Application Team, Vendor. Team size 35

Confidential

Senior Project Manager- Infrastructure

Responsibilities:

• Prepare project plan and project documents as per Confidential Global Project Management Framework (based on PMP tailored approach).
• Managing large and complex Transformation / Infrastructure programs & projects end to end including planning, execution, monitoring and controlling of scope, financials and resources.
• Transition to steady state through Contract deployments, SLA / OLA definitions and enforcements.
• Prepare contract document for the project as per PMI methodology covering In-Scope / Out-Scope, Deliverables / Assumptions etc. With associated labor price & HW / SW price associated with the project.
• Experience of managing highly visible projects reporting into company executives.
• Engage with Confidential and Confidential Architects, Subject Matter Experts, technical resources for design and execution.
• Manage client relationship, chair internal/external weekly calls and project reporting, resource and budget management.
• Interface with Confidential consultants and vendors for requirement gathering and deployments.
• Coordinate with Various Engineering LOS involved in the delivery including Citrix, DBAs, Wintel, Storage, Network, Technical integrator, Mainframe to remove all bottlenecks and for end to end delivery of the program
• Coordination for Disaster Recovery setup and Operational readiness of Project.
• Weekly publish the reports and track the budget consumed for the project.
• Integral part of account management team, Perform quality review of the project contracts prepared by PM colleagues in same account to ensure account standards are adhered.
• Managed as Program manager for infrastructure & application, managing three PM’s for the smooth delivery of the program. Total team size 50.

Confidential

Project / Service Delivery Manager

Responsibilities:

• Defining governance structure and best practices for project; preparing proposals, delivering business presentations to clients, carrying out resource planning, effort estimation, tracking, risk management & mentoring.
• Establishing service standards and guidelines that serve as benchmark for service delivery as per global standards; ensuring adherence to Service Level Agreements; driving delivery and account level goals based on organizational Balanced Score Card.
• Ensuring the adherence to schedules and quality; setting up organizational processes for new and existing relationships (including multi-vendor environments).
• Weekly meetings with vendors for tracking pending issues and problem resolutions.
• Problem management processes are adhered. Identifying areas where problem management is required, Leading the task force for conclude RCA in case of crisis situations,
• Monthly reports & Trend Analysis for ITP/DTP/PDE. Problem MGMT through 8D / fishbone / 7 why techniques and tracking all preventive / corrective action till closure
• Leading weekly Data Center Improvement task force with all the team managers in infrastructure team to identify the areas of improvement and tracking them to closure.
• As a part of infrastructure group responsible for planning and execution of Release To Production (RTP) for the applications hosted in WWDC.
• Responsible for Project Initiation, Project planning, Risk Management, Vendor Selection, Project execution, Monitoring & Control, Quality Management, Ensuring 100 % delivery.
• Managed various Datacenter implementation projects for ST business.

System Analyst

Confidential

Responsibilities:

• Lead PC protection team with the mission to provide and manage pc protection services and servers centrally in ST. The team was supporting 130 sites of ST scattered all over the Globe.
• Preparation of test plans/test cases, Installation procedures, DRP procedures.
• Responsible for maintaining the VMware / LANDesk / MacAfee HDD encryption / Symantec server & Microsoft WSUS servers.

Confidential

Software Engineer

Responsibilities:

• Key contributor for the migration of active directory 2003 and exchange 2003.
• Responsible for windows administration including IBM Tivoli gateway, Windows NT/ 2000 Server / 2000 Advanced Server / 2003 Server, Routers, Switches, Active Directory, Antivirus, Bright star tape backup software.

Confidential

Associate System Administrator

Responsibilities:

• Install & maintain mail server, SMS 2.0, Proxy Server, Windows / Linux Servers, DNS, DHCP, WINS applications, routers, switches, VOIP and other network components. Execution of system backup and recovery.
• Responsible for Admin Installation of Microsoft products like MS Office, MS Project, MS Visio, etc. using MSI feature of windows. Used extensively Custom Installation Wizard for making MST files for default settings of feature & components.