PROFILE:

• Expert in leading project and service delivery initiatives consistent with industry best practices, including CMM, PMI, Agile, RUP, and ITIL
• Project/Program Management professional with 20 years professional experience directing projects of increasing complexity with a record of strong leadership. Proven expertise in the planning, establishment, and leadership of Programs and Project Management Offices PMO , implementing IT Governance and Process Improvement Strategies, leading large and complex cross-enterprise business/systems integrations, and mitigating IT Risk through legal/mandate compliance and implementing IT controls while establishing effective relationships among teams.
• Expert in multiple Project and Portfolio Management PPM tool platforms and implementations
• Expert in managing large and complex enterprise integrations of Infrastructure, Services, Data, and Business Processes

EXPERIENCE:

Senior Program Manager Consultant

Confidential

Senior Program Manager responsible for implementing a new Managed Care product FIDA . Established team objectives and program roadmaps, directed a team of 16 Project Manages and Business Analysts, leads from multiple business IT departments, and managed program budget of over 8 million. Built alignment among numerous IT and business teams and effectively delivered upon program commitments and expectations. Successfully lead the EmblemHealth team through a series of NYS/CMS readiness audits.

Program Manager Consultant

Confidential

• Information Governance and Management IGM
• Managed the implementation of Risk Management policies and the Information Security enterprise control framework in preparation for a major IT audit. Lead engagements with IT Application Development, Information Security, IT infrastructure and the PMO organizations to prove compliance with control objectives.
• ICD-10 IT Program Manager Consultant

Confidential

Directed and implemented several Information Technology projects to achieve compliance with various mandates. Accountable for program execution from beginning to end recruited and directed project teams of PMs and BAs, managed IT program budget of over 6 million. Conducted stage gate reviews under the EPMO governance model.

Program Management Consultant

Confidential

Managed the Enterprise Infrastructure integration portfolio of over 70 initiatives to implement consistent Infrastructure and Operations Support capabilities in 36 countries utilizing Clarity v.12. Partnered with functional team leads to assign priority, resources, and budget for integration activities. Partnered with IT and business departments to managed the global delivery of infrastructure support services, including the Global Service Desk, centralized data transmissions, and remote monitoring/support. Successfully lead team from Finance, Investments, HR, Actuarial, and Treasury through gate reviews.

Senior Project / Program Management Consultant

Confidential

• Directed a high priority enterprise integration program to migrate an entire line of business to current infrastructure. Established and led four major work streams: Conversion of several years of data from legacy systems, Conversion of medical policies and contracts, Administrative system code enhancements, and Business/systems operations integration. Managed an 8 million expense budget and project team of over 70 associates. Successfully achieved all integration objectives and delivered cost annual savings in excess of 7 million per year.
• Directly managed all aspects of the integration from inception to post-deployment. Established the integrated schedule, formed sub-teams of SMEs from over 40 functional departments, and resolved over 600 project requirements.
• Lead the business process integration in the key areas of Claims, Underwriting, Enrollment, Billing, and Finance. Partnered with business leads and facilitated resolution of complex issues.
• Presented all initiative communications to executive management and stakeholders, resolved all cross-functional issues.
• Created and deployed project management processes and controls to in the areas of Requirements / Change Management, Budget Management, and Test Planning. Mentored business users on industry best practices.

Andrew Hallac

IT Services Manager

Confidential

• Managed IT Service Delivery and the project portfolio for the Office of the Commissioner of Major League Baseball.
• Delivered measured improvement for customer responsiveness by successfully implementing a large IT Transformation program of Project Management and Service Management processes.
• Established IT Governance and Control procedures to communicate and enforce program effectiveness to CMM, ITIL, and PMI based standards. Conducted user training and work sessions to continually improve processes.
• Led the selection team and implemented a new Project and Portfolio Management tool Daptiv tool to manage all IT projects and budget. Deployed the IT Service Catalog and governance model to monitor Service Level Agreements SLAs . Established management dashboards and delivered communications to senior management.

Director of Technical Operations Service Delivery Consultant

Confidential

• Directed complex technology and infrastructure projects following enterprise SDLC and PMLC methodologies based on PMI, RUP, and Agile.
• Secured funding and directed several large 500,000 infrastructure projects, including the Central Reservation Systems platform upgrade, Call Center LAN replacement, Service Desk platform implementation and migration, Desktop standardization Global policy, and integrated a new office location in Hong Kong onto the Wyndham network.
• Negotiated and managed vendor contracts and SOWs with external partners. Managed the Infrastructure Operations portfolio, budget, expenses, and staff resources in NIKU Clarity.
• Managed staff of project managers and determined PMO policy as a member of the leadership team.

PMO Manager Consultant

Confidential

• Managed the IT Risk and Security - IT Service Management ITSM initiative.
• Initiated the ITIL-based Configuration Management Database CMDB to manage the enterprise infrastructure inventory and resource entitlements.
• Developed ITSM initiative communications and marketing materials for executives throughout the organization.
• Established and implemented the ITRS Requirements Management process for the portfolio of over 80 requirements. Negotiated priorities with sponsors and the managed development workload with development teams.

Program/Project Manager

Confidential

• PMO lead consultant at Bank of America Securities Global Credit Products organization and Dun Bradstreet clients.
• Managed IT Governance and Dashboards for a portfolio of 60 IT projects to the Six Sigma and SDLC standards, using SharePoint and NIKU Clarity.
• Trained and mentored project teams, facilitated continuous process improvement through the project lifecycle.

Project Manager

Confidential

• Managed the MetLife Institutional Retirement Savings Applications Development acquisition of The Travelers business.
• Established and managed a Project Management Office and IT Integration plans for the Investment Products and Annuities integration of The Travelers business into MetLife systems.
• Managed the end-to-end, full SDLC project and successfully integrated business operations and data, delivered significant and recurring savings on administration and staff costs through aggressive legacy systems decommissions.
• Reduced costs and improved service delivery SLA by sponsoring and managing several process improvement initiatives with IT and business partners.
• Wrote the department strategic information systems plan to align systems to product growth projections over a 5 year horizon for IT planning and investment.
• Managed the Quality Management team and PMO to implement CMM throughout Institutional IT.
• Developed and sponsored the CMM value proposition for quality. Defined and negotiated the implementation established program goals and timelines, staffed the team, managed the budget, and collaborated with departments to assess delivery capabilities, define remediation, and tailor processes.
• Established the IT Governance Model and Dashboards to manage performance continuous quality improvement.
• Managed staff of Project Managers and matrix managed representatives from multiple lines of business.

Andrew Hallac

Applications Project Manager

Confidential

• Established and managed the Underwriting Systems PMO.
• Implemented a standardized SDLC model, project evaluation model, and approval processes.
• Mentored the project team members on the framework, facilitated communication, and contributed to improve the quality of all project deliverables.

Consultant

Confidential

• Established client software development policies, customize existing procedures, and implemented a structured methodology process improvement model for clients in the Financial Services and Shipping industries.
• Wrote detailed project management processes and tracking/control procedures published in the client user manual.
• Conducted post implementation reviews and scoring framework to improve software release effectiveness.
• Conducted client group interviews to monitor performance and continually improve the processes based on actual results negotiated process and procedural improvements with client management.
• Created and presented process training curriculum to client teams.

Project Manager

Confidential

• Managed Systems Development of an Integrated Ordering and Billing platform for AT T local market entry.
• Coordinated cross-business unit development efforts for inter-dependent work initiatives from definition through production implementation. Organized project teams from members of all impacted systems groups.
• Managed risks/issues, project plans, and published status to client senior management.

Assistant Manager

Confidential

• Defined and published process measurement requirements for the Billing, Service, and Provisioning management teams.
• Performed and benchmarked Service Delivery performance metrics using Total Quality Management TQM principles for all branch offices, and reported results nationally. Examiner for the corporate-wide AT T Quality award.
• Managed a Lotus Notes implementation to field offices, resulting in savings of 10,000 per month while significantly improving distribution time.
• Managed systems development for the Fraud Detection System to identify suspect calling patterns from billing systems data.
• Managed the prioritization and development activities of a team of eight developers.
• Managed the quarterly releases, wrote test cases, facilitated User Acceptance Testing, and administered training.
• Research Analyst for International Consumer Marketing.
• Performed market research analysis, liaising with Product and Channel Marketing groups.
• Managed a quantitative customer survey, interpreted findings and authored a monthly newsletter of current market conditions, competitive intelligence, and customer satisfaction for senior management.