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Program Manager Resume

Foster, CitY

SUMMARY

  • Over 20 Years of experience in information technology including 15+ years of experience as Project / Program Manager
  • 20 + years of IT experience leading various IT related projects, varying in size and complexity across multiple vertical industries.
  • Extensively working with Advanced Security products for Network and Endpoint Security, Identity & Access Management.
  • Managing the Migration of Lab Info Systems (PDMI) from legacy Data Center to the new Primary Data Center.
  • Led the team in design, test and implementation of a Disaster Recovery Environment.
  • Follow Good Manufacturing Practice (GMP) within the Bio - Pharma manufacturing/production environments to minimize the risks
  • Determined and resolved functional gaps, issues and conflicts, as well as managed risks, project scope and tradeoffs.
  • Full Cycle IT Infrastructure Asset Lifecycle Management & CMDB Implementation. Managed Infrastructure Services including on-site or remote monitoring, service desk, ITSM design & implementation based on ITIL framework
  • Performed statistical analysis, build charts and histograms, on Sales and Total Addressable Market Data.
  • Led cross-discipline agile engineering team to provide software solutions for insurance products.
  • Responsible for managing issues, risks and dependencies for the project.
  • Performed Scrum Master duties, leading daily meetings, sprint planning, resource management, and budgeting.
  • Performed in-depth user, market and competitive research to come up with new ideas to improve the product.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

  • Managed Advanced Security product for Network and Endpoint Security, Identity & Access Management.
  • Designed the Customer Insight SaaS product for threat detection and mitigation, metrics and reporting.
  • Experience executing products in GxP (GLP, GCP, GMP) systems for life sciences customer.
  • Sound knowledge of IaaS model. Deployed Confidential services on AWS and Azure systems.
  • Worked on POCs for prospective clients, managed SLAs and the delivery process.
  • Led a team of 4 engineers to deliver the UI/UX re-design of the Customer Portal.
  • Led planning, scoping, scheduling, triaging and release management duties on multiple projects.
  • Determined and resolved functional gaps, issues and conflicts, as well as managed risks, project scope and tradeoffs.
  • Communicated status on projects to higher management through reports and presentations.
  • Performed in-depth user, market and competitive research to come up with new ideas to improve the product.
  • Evangelized Confidential products through product demos at industry conferences and via developer focused programs.
  • Defined and measured product KPIs. Build pricing model comparing direct and subscription pricing for sales team.

Confidential, Foster City

Project Manager

Responsibilities:

  • Led multiple cross-functional project teams (Change Management, Enterprise Program, Vendor RFP, User Training and Commination delivery (WebInar, Training Portal, Train - the-Trainer, Instructor-Based Training, and QRG development).
  • Driven CRM new applications (Salesforce/G360, Japan HCP Data Services) and enhancements projects using standard IT PMO approach to project management.
  • Worked with Business, IT, and Solution Vendors to produce and track project timeline, scope, and budget.
  • Managed the assessment and cross-functional resource allocation efforts involving Sox Compliance, GxP Validation, Technology Architecture, and Disaster Recover, Quality Assurance groups to ensure the projects are align with the Company IT standard and procedures.
  • Owned project issue resolutions, Steering Committee summaries, risk mitigation plans, and project deliverables (Kickoff Presentations, Master Project Plans, Communication, and Support Plans). Used PPM Clarity, Oracle iProcurement, Quality Center (QC), and additional tools to provide necessary project management tracking and dash boarding.

Confidential, SFO

Program Manager

Responsibilities:

  • Led multiple cross-functional project teams (IT, Finance, Stores Operations, external vendors, payment processors) through highly visible projects while always delivering on time and on budget. Responsible for steering committee and regular senior staff updates and presentations of projects enabling payment processing solutions.
  • Managed full project life cycle using SDLC (Software Development Life Cycle) for:
  • Project Management Application: Intelligent Planner (similar to MS Project) integrated to Oracle Financials / General Ledger.
  • Order Entry System: technical and financial components of a circuit order entry system.
  • Inventory Application: managing equipment’s (antennas, switches), facilities (cables, satellites).

Confidential, Bloomington

Project Manager

Responsibilities:

  • Led a cross-discipline agile engineering team to provide software solutions for insurance products.
  • Responsible for managing issues, risks and dependencies for the project.
  • Performed Scrum Master duties, leading daily meetings, sprint planning, resource management, and budgeting.

Confidential, Wilmington

Project Manager

Responsibilities:

  • Accountable for the Information Security Project Portfolio, managing its budgets, resources and schedules to successful completion.
  • All projects are executed in a validated IT environment where GMP, GLP, Sox, ISO and FDA regulation & controls are required.
  • The Portfolio presently contains project implementations in the areas of Network Access Control, Password Management, Identity Access Control, Endpoint Encryption, Security Incident and Event Management, Privileged Access Management, Penetration testing, Vulnerability Management and Security Assessment.

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