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Program Manager Resume

Bellevue, WA


  • Wif a background of overall 11 years of experience in IT industry, wif expertise in Product, Project, Incident, Knowledge Management, SCRUM and Project Management Office (PMO) as a primary skill.
  • me have Business/Data analysis, ASP.Net and SQL Server as my secondary skill.
  • As current market demands multi skilled professionals, me have Technical Writing as my alternate skill.
  • Assist wif a variety of analytical, data collection, and project - related duties.
  • Serve as the first point of contact between project stakeholders and project team to ensure project success
  • Manage project time and cost expectations wif project stakeholders
  • Following Agile principles, scheduling and managing sprints and provide agile coaching as required.
  • Collaborate wif business and project team to assess project risks and ensure mitigation strategies (Risk Mitigation) are in place. Ensure SCRUM meetings are done and deliverables are taken care of, while playing role of a SCRUM MASTER.
  • Identify project resource requirements and timelines and negotiate wif IT services on resource availability and allocation
  • Lead team members to complete assigned tasks wifin specified timelines and ensure all team members feel engaged, productive and effective
  • Document project change requests and assesses change impact, along wif any other change management related activities.
  • Create, execute, monitor and revise project plan to meet changing project requirements and resources.
  • Align project as per standard SDLC/Waterfall processes where required.
  • Plan, prepare for and facilitates all project status meetings
  • Manage resolution of project issues including proper escalation to project stakeholders
  • Conduct project lessons learnt, meetings and use results to continuously improve project and development processes
  • Promote project management process and the institutionalization of project management standards and best practices through mentoring
  • Ensure successful transition of applications or infrastructure changes to Customer and Production Support teams
  • Ensures project goals are met in post-production
  • Lead and coordinate the activities a cross-organization project team working towards targeted and scheduled business outcomes through the entire project lifecycle.
  • Engage wif process owners, stakeholders and business executives as necessary to understand business and project objectives and their relationship to business strategy
  • Co-ordinate the planning activities that develop program road maps and plans (scope, schedule and budget) that will deliver business objectives
  • Contribute to the creation of project charters, scopes of work, and other relevant documents.
  • Update project plans, status reports, and other project-related deliverables and provides frequent communication to stakeholders, sponsors and executives.
  • Manages project work according to an agreed-upon baseline of schedule, resources, and deliverables. Identify and manage project risks and issues.
  • Lead or participate in weekly status meetings and other project management activities as required.
  • Demonstrated success managing international projects
  • Manage change management and relationships wif key stakeholders.
  • Taking ownership of UAT, Go-Lives and support transition end-end.
  • Release and configuration plan creation an related project management tasks.


Project Management: Scoping, Requirement Analysis, Estimation, Scheduling, Integration, Time, risk, change, release, cost, quality, noledge and communications management, Agile, SCRUM, Agile Coaching Waterfall, documentation, reporting and team handling

Operating Systems: Windows 2000, XP, Vista, Windows Server 2003, Windows 2007, iOS, Android, Windows Mobile OS

Languages: C, C++, VB.Net, Java and VB script

Databases: SQL Server 2000, 2005 and Oracle 8i

GUI: HTML, Microsoft FrontPage

Case Tools: Rational Rose, Erwin tool

Web Related: Asp.Net

Hardware: iPod 5th Generation, iPhone, Honeywell Scanner Sleds, Android Devices, Windows Mobile Devices

Tools: & Utilities: Microsoft Office (entire set), Microsoft VSTF, Microsoft Azure, Visual Studio, Microsoft SharePoint 2007, 2012, 2016, Jira, TFS, SCSM, SCOM, AHA, Rally

Domain Knowledge: Retail and Logistics, CMMI, Support, Production Support, Supply Chain Management


Program Manager

Confidential, Bellevue, WA


  • Prioritizing requirements, writing detailed functional specifications and coordination of cross-team efforts.
  • Own the continual definition and communication of the product roadmap define and organize the most efficient and creative method for building technical products.
  • Track, run, and troubleshoot day-to-day meetings and processes.
  • Collaborate wif team members on development, testing, design and spec issues.
  • Obtain cost estimates and provide issue and risk identification.
  • Track project metrics and broadcast status and driving decision-points when necessary.
  • Manage design and technical implementation reviews.
  • Define the process and expectations, trust people to do the right thing, and manage by exception.
  • Think creatively about solving challenging business and technology problems.
  • Able to understand the balance between deadlines and doing wat's important
  • Negotiate wif multiple product managers to translate vertical product requirements and epics into horizontal product features and stories.
  • Ability to teach a course on the software development life cycle.
  • Working in a diverse environment to better product.
  • Shining a light on ambiguous information and processes in order to clearly communicate program status

Project Manager

Confidential - Bellevue, WA


  • Develop and execute project plan for a work stream wifin a large program.
  • Act as an agile coach, train and introduce best practices across industry.
  • Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
  • Enact change and continuous improvement increasing the productivity of Scrum teams
  • Responsible for ensuring the execution of the product vision amongst the various teams, in consultation wif the Senior Product Owner.
  • Responsible for the engagement of stakeholders in the development of business requirements.
  • Responsible for the coordination and completion of deliverables. Facilitates and directs the work of others wif a strong execution bias. Reports to a Senior Product Owner and project management.
  • Manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery
  • Manage the lifecycle of code development, from ideation to sprints to deployment
  • Coordinate and manage code releases
  • Communicate wif other management, engineers, product managers and support specialists on product issues
  • Track and communicate team velocity and sprint/release progress
  • Worked wif the engineering managers to identify cross-team dependencies and manage inter-team tasks

Product/Project Manager

Confidential - Los Angeles County, CA


  • Develop project plan for a work stream wifin a large program. Responsible for the engagement of stakeholders in the development of business requirements.
  • Product or consulting skills, including agile coaching.
  • Develop and execute project plan for a work stream wifin a large program.
  • Responsible for ensuring the execution of the product vision amongst the various teams, in consultation wif the Senior Product Owner.
  • Responsible for the engagement of stakeholders in the development of business requirements.
  • Responsible for the coordination and completion of deliverables. Facilitates and directs the work of others wif a strong execution bias. Reports to a Senior Product Owner and project management.
  • Relies on extensive experience and judgment to plan and accomplish goals.
  • Software integrations (APIs, SOA, event bus models, web services)
  • Communication and collaboration wif diverse sets of teams including business, product management, development, and program management stakeholders
  • Working on Agile/Scrum development methodologies
  • Setting deadlines, assigning responsibilities, completing tasks, monitoring and summarizes progress of project.
  • Tracking deliverables and schedule using Visual Studio.
  • Preparing agenda for work stream meetings and reports for upper management regarding status of project.

Product/Project Manager

Confidential - Redmond, WA


  • Responsible for delivery of .Net and mobile based Logistics product implementation
  • Responsible for Team Management
  • Ensure SCRUM meetings are done and deliverables are taken care of.
  • Coach/Assist team on Agile implementation.
  • Responsible for requirement gathering
  • Responsible for new product designing and functional overview
  • Responsible for guiding the development team
  • Responsible for estimation, planning and execution wif specific focus on requirement analysis and design
  • Responsible for Knowledge transfer and arriving at SLAs for steady state
  • Helping in coordination for technical problem solving skills on ASP.Net, C#, Web services, J Queries, HTML5, WCF, WPF, XML.

Project Manager

Confidential - Redmond - WA


  • Ensure healthy rhythm of business is in place by conducting regular Delivery Reviews wif the customer, along wif the Program & Delivery Managers.
  • Review the implementation plan for the projects wif the Program & Delivery Managers.
  • Ensure timely on boarding of resources wif relevant skill sets for the projects.
  • Research and document data requirements, data collection and administration policy, data access rules and security
  • Provides leadership, co-ordinate, supervise associates in projects.
  • Implementation of Governance for respective projects/programs.
  • Leads and co-ordinate teams of data administrators in the development and implementation of data policies, standards and models.
  • Manage the SMEs (Subject Matter Experts) & Quality Assurance team aligned wif the account.
  • The current project is into analysis for existing systems and design/architecture of database architecture, hence review and sign offs will be taken care by the associate.
  • Operate database management systems to analyze data and perform data mining analysis.
  • Keep them abreast of company’s goals and client’s expectations or changes. Identify reporting staff’ training needs and advise on training sessions.
  • Understand the client’s requirements by conducting detailed discussions/meetings wif client, functional users, functional/technical consultants & process owners to collect requirement specifications, metrics & key performance indicators.
  • Work wif the technical and marketing team to prepare proposals to address these requirements and present them to the customer.
  • Status Reporting to higher management both TechM and client side
  • Onsite-Offshore team coordination, task allocation, status updates
  • Maintaining execution of project’s life cycle
  • Reviewing Project plans, Project cases, Major Project triage
  • Approving Project Environments and Project Automation maintenance
  • Risk management plan creation - identification, monitoring, mitigation
  • Project management skills to efficiently manage multiple projects across Infrastructure projects
  • Define plans, monitors tracks, metrics development and actively manage projects.
  • Ensures efficient resource allocation and staffing
  • Produces and ensures the production of project deliverables/releases, Production support
  • Project planning, resource planning, team management, project tracking, managing client expectations
  • Oversee the development of project deliverables. Establish and maintain processes to manage scope over the project lifecycle.
  • Understand and coordinate client’s needs / enhancements, customization of the product accordingly and consult wif technical team and other teams involved in projects to provide solutions in adherence to delivery schedules.
  • Monitoring the project, communicating project status on a regular basis and managing the customer expectation during the project lifecycle.
  • Continuous Process Improvement
  • Defect Prevention and Quality Control
  • Metrics Collection and Reporting
  • Getting the inspections/reviews done as per the plan
  • Planning and Monitoring Defect Prevention Activities
  • Maintaining quality records
  • Maintain the Quality as per Microsoft’s Standard Process Compliance.
  • Follow escalation mechanism as per the SLA

Incident Lead

Confidential - Redmond - WA


  • Administer SQL Server environment wif Client Servers ( Enterprise & Standard).
  • Collect and document user requirements for customer which are specific to SQL Server Administration.
  • Monitor and tune database performance and work wif Developers and Vendors to improve and tune Query performance.
  • Analyze, modify, integrate, implement and test data models and database management systems.
  • Installation, configuration, upgrade and migration of Databases.
  • Conduct research and provide advice to other informatics professionals regarding the selection, application and implementation of database management tools.
  • Write scripts related to stored procedures and triggers
  • Assisting engineering of development in implementation of data policies, standards and models.
  • Develops policies and procedures for network and/or Internet database access and usage and for the backup and recovery of data.
  • Design and Implement high performance Data Warehouse, reliable ETL and OLAP cube processing
  • Conduct research and provide advice to other information systems professionals regarding the collection, availability, security and suitability of data
  • Direct Interaction wif client (FTEs India and FTEs Redmond)
  • Tracking ISRM process
  • Removal of Bugs or data anomaly, if present, using SQL server
  • Design and Development of different Reports
  • Monitoring Production Servers
  • Monitoring alerts
  • Maintaining the disk spaces
  • Monitoring and Fixing Erroneous Batch Jobs using Logs
  • Preparing Knowledge base articles for the new members in the project
  • Working on RFPs
  • To be engaged in MBRs and QBRs on metrics analysis and improvement
  • To discuss weekly dashboards wif client (Service owners)
  • Create SIP/PIPs to improve on particular parameters
  • Risk Management
  • Efficiency Management
  • Effort Management
  • Auditing for quality delivery
  • Knowledgebase Management
  • Managing shifts wif effective handover

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