SUMMARY:
- High EQ & positive attitude
- Driven by customer value
- Agile transformation leader
- UX design & research background
- Confidential experience with a focus on Sales goals
- Cross functional leader in global, highly matrixed organizations
DIGITAL TOOLS:
AGILE: Rally, Aha, Jira, Trello
ANALYTICS: Google Analytics, Google Data Studio, Omniture
UX: Morae (eye tracking), InVision, Axure, Visio, Omnigraffle
CONTENT MANAGEMENT/EMAIL MARKETING: Drupal, Adobe AEM, Sharepoint, Mailchimp, Silverpop
CRM: Salesforce.com
WEB TECHNOLOGIES: Java, J2EE, Apache, Tomcat, PostgreSQL, Oracle DB, Redis Cache, Jenkins, AWS
MOBILE: iOS
WORK EXPERIENCE:
SR. AGILE LEADER
Confidential
Responsibilities:
- Leading enterprise wide implementation of Confidential initiatives including an API Management solution and a data driven dashboard for monitoring Power plants performance across FL & TX
Sr. AGILE Program Manager
Confidential
Responsibilities:
- Manage a portfolio of strategic digital initiatives from concept to launch, accounting for $2M - $20M in incremental revenue & productivity gains
- Strong advocate of Agile methodologies and Agile/Scrum coach for the team
- Led release & sprint planning daily stand ups, sprint demos & retrospectives.
- Oversee UX research, usability tests, infrastructure set up, QA, deployments & launch communications
- Report progress, risks, cost & analytics to Chief Product Owners & Executive leadership
- First, iOS/Apple Watch app for real-time IT Incident Management adopted by Confidential and 1000+ senior IT leaders across 9 Confidential businesses; increased accountability & 50% faster response times
- Digital product catalog combining inventory data from 5 source systems, for Commercial teams to create quick & accurate proposals leading to ~70% faster response time to customers
- Confidential wide solution sharing platform to encourage a culture of software/code reuse, peer-to-peer knowledge sharing and continuous improvement; ~300 reusable solutions identified in 18 months, across 12 businesses
VP, Sr. UX Manager
Confidential
Responsibilities:
- Led UX research, competitive analysis and campaigns targeting financial advisors & institutional investors
- Collaborated with Marketing leadership to define a roadmap for globalizing digital asset management
- Partnered with Sales leadership to improve lead tracking by 50%, by customizing the Salesforce.com UX
- Implemented a global brand experience strategy across 30 sites in US, Europe and Asia by introducing global UX standards for taxonomy, navigation & consistent patterns to display complex data for Confidential ’ performance
Sr. UX Manager
Confidential
Responsibilities:
- Led implementation of UX best practices for Financial services, Credit & Identity Monitoring websites
- Partnered with Product leaders on A/B testing to identify persuasive design patterns with high conversions
- Analyzed usage metrics, customer feedback and competitor trends to continuously improve user engagement, increase SEO rankings and conversion rates
Information Architect/Analyst
Confidential
Responsibilities:
- Led business analysis and information architecture to increase digital reach for 1500+ house authors
- Collaborated with Product Owners for improving user engagement on harpercollins.com and a proprietary CMS platform to capture content from authors for publishing online and via syndication
