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Sr. Agile Leader Resume

SUMMARY:

  • High EQ & positive attitude
  • Driven by customer value
  • Agile transformation leader
  • UX design & research background
  • Confidential experience with a focus on Sales goals
  • Cross functional leader in global, highly matrixed organizations

DIGITAL TOOLS:

AGILE: Rally, Aha, Jira, Trello

ANALYTICS: Google Analytics, Google Data Studio, Omniture

UX: Morae (eye tracking), InVision, Axure, Visio, Omnigraffle

CONTENT MANAGEMENT/EMAIL MARKETING: Drupal, Adobe AEM, Sharepoint, Mailchimp, Silverpop

CRM: Salesforce.com

WEB TECHNOLOGIES: Java, J2EE, Apache, Tomcat, PostgreSQL, Oracle DB, Redis Cache, Jenkins, AWS

MOBILE: iOS

WORK EXPERIENCE:

SR. AGILE LEADER

Confidential

Responsibilities:

  • Leading enterprise wide implementation of Confidential initiatives including an API Management solution and a data driven dashboard for monitoring Power plants performance across FL & TX

Sr. AGILE Program Manager

Confidential

Responsibilities:

  • Manage a portfolio of strategic digital initiatives from concept to launch, accounting for $2M - $20M in incremental revenue & productivity gains
  • Strong advocate of Agile methodologies and Agile/Scrum coach for the team
  • Led release & sprint planning daily stand ups, sprint demos & retrospectives.
  • Oversee UX research, usability tests, infrastructure set up, QA, deployments & launch communications
  • Report progress, risks, cost & analytics to Chief Product Owners & Executive leadership
  • First, iOS/Apple Watch app for real-time IT Incident Management adopted by Confidential and 1000+ senior IT leaders across 9 Confidential businesses; increased accountability & 50% faster response times
  • Digital product catalog combining inventory data from 5 source systems, for Commercial teams to create quick & accurate proposals leading to ~70% faster response time to customers
  • Confidential wide solution sharing platform to encourage a culture of software/code reuse, peer-to-peer knowledge sharing and continuous improvement; ~300 reusable solutions identified in 18 months, across 12 businesses

VP, Sr. UX Manager

Confidential

Responsibilities:

  • Led UX research, competitive analysis and campaigns targeting financial advisors & institutional investors
  • Collaborated with Marketing leadership to define a roadmap for globalizing digital asset management
  • Partnered with Sales leadership to improve lead tracking by 50%, by customizing the Salesforce.com UX
  • Implemented a global brand experience strategy across 30 sites in US, Europe and Asia by introducing global UX standards for taxonomy, navigation & consistent patterns to display complex data for Confidential ’ performance

Sr. UX Manager

Confidential

Responsibilities:

  • Led implementation of UX best practices for Financial services, Credit & Identity Monitoring websites
  • Partnered with Product leaders on A/B testing to identify persuasive design patterns with high conversions
  • Analyzed usage metrics, customer feedback and competitor trends to continuously improve user engagement, increase SEO rankings and conversion rates

Information Architect/Analyst

Confidential

Responsibilities:

  • Led business analysis and information architecture to increase digital reach for 1500+ house authors
  • Collaborated with Product Owners for improving user engagement on harpercollins.com and a proprietary CMS platform to capture content from authors for publishing online and via syndication

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