SR. AGILE LEADER Resume

SUMMARY:

DIGITAL TOOLS:

AGILE: Rally, Aha, Jira, Trello

ANALYTICS: Google Analytics, Google Data Studio, Omniture

UX: Morae (eye tracking), InVision, Axure, Visio, Omnigraffle

CONTENT MANAGEMENT/EMAIL MARKETING: Drupal, Adobe AEM, Sharepoint, Mailchimp, Silverpop

CRM: Salesforce.com

WEB TECHNOLOGIES: Java, J2EE, Apache, Tomcat, PostgreSQL, Oracle DB, Redis Cache, Jenkins, AWS

MOBILE: iOS

WORK EXPERIENCE:

SR. AGILE LEADER

Confidential

Responsibilities:

Leading enterprise wide implementation of Confidential initiatives including an API Management solution and a data driven dashboard for monitoring Power plants performance across FL & TX

Sr. AGILE Program Manager

Confidential

Responsibilities:

Manage a portfolio of strategic digital initiatives from concept to launch, accounting for $2M - $20M in incremental revenue & productivity gains
Strong advocate of Agile methodologies and Agile/Scrum coach for the team
Led release & sprint planning daily stand ups, sprint demos & retrospectives.
Oversee UX research, usability tests, infrastructure set up, QA, deployments & launch communications
Report progress, risks, cost & analytics to Chief Product Owners & Executive leadership
First, iOS/Apple Watch app for real-time IT Incident Management adopted by Confidential and 1000+ senior IT leaders across 9 Confidential businesses; increased accountability & 50% faster response times
Digital product catalog combining inventory data from 5 source systems, for Commercial teams to create quick & accurate proposals leading to ~70% faster response time to customers
Confidential wide solution sharing platform to encourage a culture of software/code reuse, peer-to-peer knowledge sharing and continuous improvement; ~300 reusable solutions identified in 18 months, across 12 businesses

VP, Sr. UX Manager

Confidential

Responsibilities:

Led UX research, competitive analysis and campaigns targeting financial advisors & institutional investors
Collaborated with Marketing leadership to define a roadmap for globalizing digital asset management
Partnered with Sales leadership to improve lead tracking by 50%, by customizing the Salesforce.com UX
Implemented a global brand experience strategy across 30 sites in US, Europe and Asia by introducing global UX standards for taxonomy, navigation & consistent patterns to display complex data for Confidential ’ performance

Sr. UX Manager

Confidential

Responsibilities:

Led implementation of UX best practices for Financial services, Credit & Identity Monitoring websites
Partnered with Product leaders on A/B testing to identify persuasive design patterns with high conversions
Analyzed usage metrics, customer feedback and competitor trends to continuously improve user engagement, increase SEO rankings and conversion rates

Information Architect/Analyst

Confidential

Responsibilities:

Led business analysis and information architecture to increase digital reach for 1500+ house authors
Collaborated with Product Owners for improving user engagement on harpercollins.com and a proprietary CMS platform to capture content from authors for publishing online and via syndication