SUMMARY

• 9+ years of IT Software/Web Project Management and Release Management experience, working hands - on with Waterfall, Agile, PEGA, Iterative-Incremental, and Scrum Software Development Methodologies through all phases of the Software Development Life Cycle
• Extensive IT Project Management experience includes managing large, complex Software/Web Development, Configuration, Enhancement, Implementations, Migrations, Upgrades and Release Projects (up to $20 Million in Project Size) within a variety of Industries (e.g. Finance, Banking, Credit, IT, Healthcare, etc.)
• Experienced Team Lead with success in building and managing onshore and offshore teams with and without direct reports
• Well-versed in Developing and Managing Project Scope, Milestones, Budget, Documentation, Status Reports, Presentations, Change Management, Risk Management, Deliverables, and Teams
• Experienced in Service Delivery, Vendor Management, Release Management, and Incident Management
• Proven ability to adhere to Project Milestones, Deadlines, and Budgets throughout the entire Project Life Cycle
• Self-Motivating IT Professional with a proven background in IT Project Management, Release Management, Business Analysis, Process Improvement, Conflict Resolution, Service Delivery, and Vendor Management
• IT Project/Risk Management experience includes Mitigating Enterprise and Workstream Specific Risks for Production Incident and Defect Reduction and Resolution
• Experienced in Developing sound Project Contingency Plans allowing for minimal Critical Path Impacts during Production
• Excellent Training and User Guide/Manual Development Experience, including Devising Training Documentation, Key Operating Procedures, Diverse User Group Communication, and Performance Improvement for the benefit of the Business
• Senior Management Reporting, Executive Presentation Development, and Performance Metrics Maintenance experience

TECHNICAL SKILLS

• ALM (Application Life Cycle Management)
• CRMs SAP, Pega, Microsoft Dynamics
• FaAWs
• JIRA
• MS Excel
• MS Word
• MS PowerPoint
• MS Project
• MS SharePoint
• MS Visio
• People First/PeopleSoft
• Proprietary Incident Reporting/Tracking/Resolution Tools
• QDQ
• Reqpro
• SAP ERP Financials
• SAPGui
• ServiceNow/ ITIL
• Social Media
• Power BI
• Smartsheet Certified

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville, FL

Sr. IT Project Manager Consultant

Responsibilities:

• Manage the implementation of Medicare and Commercial Projects in Product BRM Domain. Directly engaged in Unified Strategy Product, FHCP Small Group 2019 Annual Changes Portfolio and Medicare Supplement 2019 Annual Changes Portfolio
• Extensive knowledge and daily use of Confidential proprietary software including Project Server (PWA), QDQ, ReqPro, and the Wire
• Manage key deliverables for Agile projects in Rally
• Track IT Project deliverables as well as key business deliverables and milestones in MS project plans
• Adhere to Confidential ’s formal stage gate process and change control process utilizing WIRE for sizings
• Responsible for producing weekly BRM and detailed status reports to ensure leadership and Project Team was kept updated on project status at all times
• Manage and track IACRs and Risks raised against the project
• Complete and gain approval of documented scope via QDQ platform
• Maintain dependency logs and participate in operational readiness meetings to gain alignment across projects impacting multiple domains
• Maintain communication with vendors and other business areas to resolve project issues, and/or gain status updates as required.

Confidential, Jacksonville, FL

Sr. IT Project Manager

Responsibilities:

• Lead/Sr. IT Project Manager over Multi-Million Dollar Tier 1 Infrastructure Migration of Firms Largest application supporting over 16,000 clients while adhering to SDLC and PMO Standard Practices including but not limited to hosting daily scrum calls; preparing and hosting executive level updates and presentations to Sr. Stakeholders, risk management, vendor management, proper planning and documentation management
• Successfully managed the implementation and migration of 26 Batch Clients onto the new infrastructure to ensure reporting was not impacted post migration
• Managed all Testing planning and execution activities including PLT, UAT, SIT, DEV, Stage and Production Testing in new environment pre-move
• Responsible for ensuring all test plans/cases were accurately documented for all application, PLT& UAT Testing
• Managed the development and implementation large detailed cradle to grave project plan via Smartsheet
• Managed Vendor Relationships which involves managing Vendor Project Managers and tracking all project related tasks across all key stakeholders, consisting of over 10 vendors, and 29 Large Financial Based Firms to ensure timely delivery of deployment. Responsible for SOW execution and coordination to ensure critical path contractual agreements were met timely for successful milestone implementations.
• Responsible for all Risk Management Activities, including mitigation and contingency planning for issues found during planning, execution and post deployment phases
• Implemented Tier 1 Database Migration ahead of schedule with Zero Sev 1 issues and only 5 minor post deployment issues found in the first 2 weeks of implementation in new environment.
• Responsible for Technical Release Project Management for all of firm’s Platforms; includes managing multiple project plans in various stages of the SDLC cycle as well of off cycle releases and special projects

Confidential, Jacksonville, FL

IT Project Manager & Incident Manager

Responsibilities:

• IT Project Manager over the IHC Release Management and Implementation Project (a $20 Million Project that serves as a key piece of an enterprise-wide $2 Billion overall project effort)
• Responsible for managing the Implementation of large Financial Data Warehouse Environment requiring consolidation of 50+ Business entities and their data to one source of truth.
• Directly Managed/Lead 2 teams Command Center and Incident Management Teams (Onshore and Offshore)
• Adhere to Agile, Iterative-Incremental, and Waterfall Software Development Methodologies through all phases of the Software Development Life Cycle
• Utilize ALM (Application Life Cycle Management) to perform Manual QA Testing and User Acceptance Testing and to facilitate Defect Management and Tracking
• Develop Test Cases and Test Scripts throughout QA Testing of IT Project Deployments
• Serve as the IT Project Manager over a large, enterprise-wide IT/Business Consolidation Project, responsible for consolidating 400 Banking Businesses into 1 Banking Business
• Manage all project-associated IT Data/Production Issues
• Responsible for all Release Management, Vendor Management, Risk Management, Service Delivery, and Incident Management related to the IHC Migration/Implementation
• Managed the migration of multiple Offshore Vendor Support Solutions into one, Onsite Vendor Support Solution
• Manage End User Training and Third-Party Consultant Operations in order to facilitate the IHC Migration/Implementation
• Serve as Incident Management Lead for CCAR Monthly/Quarterly Report Submissions (in preparation of the Change the Bank/CTB Jax Finance Team IHC Migration/Implementation)
• Developed and Implemented the Incident Management Process Model and Risk Management Framework from the ground up, in accordance with Global Standards
• Manage Tracking, Reporting, and Central Governance/Oversight of all Production Incidents impacting CCAR Monthly Reports for CTB “Change the Bank” Jax Finance Change
• Developed and implemented Streamlined Production Incident Management Model Process in accordance with the Global Incident Management Standards
• Manage the overall and complete End-to-End Documentation of the Incident Management Process
• Train new and existing employees on the Incident Management Process
• Facilitate Remediation and Root Cause Analysis Meetings to ensure expedited Incident Resolution
• Develop and deliver Executive Presentations, capturing Trends, Metrics, and Requested Stats on a weekly, monthly, and biweekly basis
• Implemented new Reporting Structure
• Document full Migration, Implementation, and Release Processes via KOPs (Key Operating Procedures), Process Maps, and Process Flows
• Develop multiple slides for overall Monthly and Quarterly Senior Management Reports and Executive Summaries
• Manage the timely resolution of Critical and High Incidents pre, during, and post Production
• Facilitate Lessons Learned Activities and identify Improvement Opportunities
• Serve as Process Improvement Catalyst for the overall Incident Management Process
• Responsible for Command and Control Project Management
• Develop Integrated Project Plans and manage Production Runbook to ensure Project Tasks are completed in a timely manner
• Track Incidents against the Runbook to assess the Production Schedule Impacts
• Facilitate Critical Issues/Incident Meetings, as required, to prevent Production Timeline Delays
• Manage Relationship and Team Building across all Workstreams
• Create, manage, and update multiple Project Presentations/Documents, including Pre-Production Briefing Packs, RACI Charts, Incident Management Logs, Production Runbook, etc. (as requested by Management/Executive Teams)
• Developed the Risk Management Process for Jax Finance Change and integrated the Risk Management Process across all Workstreams within the Department
• Serve as Central Governance over Risk Management Process
• Train Project Managers and Business Analysts on Risk Reporting and Mitigation Requirements
• Utilize MS Visio to develop Work Flows, Data Flows, and Process Flows
• Work hands-on with MS Word, MS Excel, MS PowerPoint, MS Visio, and MS Project for IT Project and Business Analysis Documentation (e.g. Status Documents, Project Reports, Use Cases, Business Requirements, Test Cases/Plans/Scripts, Functional Specs, Technical Specs, etc.)
• Utilize MS SharePoint as a File/Document Repository and for Project and Release File/Document Sharing, Manipulation, and Management

Confidential, Jacksonville, FL

IT Project Manager, Project Controller

Responsibilities:

• Served as the IT Project Manager and Project Controller over a massive Data Center Migration and Consolidation Project involving the Merger/Consolidation from 7 Enterprise Financial Data Centers to 2 Enterprise Data Centers, the Migration of Customer Support Operations from the US to Manila, and the Migration of IT Support Operations from the US to India
• Responsible for all Release Management, RFP/Contract Management, Vendor Management, Third Party Consultant Operations, and IT Infrastructure related to the Enterprise Data Migration and Technical Services Offshoring Project
• Directly managed 2 Offshore Project Teams consisting of Database Administrators, Developers, QA Testers, and IT Project Managers
• Responsible for all related Project Plans, Documentation, Tracking, and Reporting
• Managed the overall support of all Workstreams, including Technology, WAN/LAN, Security, and 3 Applications Workstreams
• Served as the Project Controller, managing the overall integrated migration plans of the Application Support Workstream in Manila (Philippines), the Service Desk Workstream in India, the 3 Applications Workstreams, and the Technology, WAN/LAN, Security Workstreams
• Successfully managed Offshore Teams in India and Manila
• Managed the Data Center Consolidation/Migration of 160 Applications onto a Converged Infrastructure, including all Vendor Management, Third Party Consultants, IT Managed Services Providers, and any Systems, Software, and Application Support (e.g. Windows Servers, Citrix, MS SQL Server, Oracle, etc.)
• Managed a team of 7 IT Project Managers, dedicated to 7 IT Project Workstreams
• Directly managed the IntegratedConsolidated Project Plan, Project Training Plans, Command Center, and an Application Workstream consisting of 39 dedicated applications
• Managed an Offshore Team of Developers and Technical Analysts in India that completed the Application Workbooks for the Migration
• Managed the production of Technical Migration Documentation
• Developed Project Event Plans, Project Plans, Detailed Task Lists, etc. for the 9 Priority Application Migrations (additional Applications were added to Project Deliverables, weekly)
• Developed and executed Project Presentations, Gant Charts, and Ad-hoc Charts/Graphs for Data Reporting, as required by Executive Leadership
• Raised Risks/Issues, as needed, and contributed to Mitigation/Contingency Plan Development
• Responsible for project-related MS SharePoint Administration and Design
• Worked heavily with MS Project, MS Visio, MS SharePoint, and MS Office Suite
• Adhered to Agile and Scrum Software Development Methodologies through the entire Software Development Life Cycle
• Utilized MS SharePoint as a File/Document Repository and for Project and Release File/Document Sharing, Manipulation, and Management
• Managed daily Status Checkpoints to accommodate Offshore Team Schedules
• Utilized MS Visio to develop Work Flows, Data Flows, and Process Flows

Confidential, Jacksonville, FL

Project Manager

Responsibilities:

• Managed operational readiness activities for a multitude of Application Releases, Software Deployments, and Business System Enhancements, in accordance with Health Care Reform and Standard Business Practices
• Implemented multiple Software Releases (e.g. Callidus Cloud System Upgrade and Deployment, Pega Agile Software Deployment, ACA Plan Integrations, Healthcare Reform Initiatives, etc.)
• Successfully managed 15 ongoing IT Development and Release Projects in various stages of the Software Development Life Cycle, across multiple Project Management Methodologies
• Adhered to Waterfall, PEGA, Scrum, and Agile Software Development Methodologies through every phase of the Software Development Life Cycle
• Utilized MS Project, MS Excel, and MS SharePoint for Project Management Tracking, Coordination, and Documentation
• Managed Project and Release Documentation/File Storage and Sharing via MS SharePoint
• Developed Work Flows, Data Flows, and Process Flows to facilitate project efforts
• Served as Risk Management Lead where Confidential was recognized for stellar Risk Management and Contingency Planning (becoming a model for National Blue Cross Blue Shield Plans)
• Ensured projects were operationally ready for implementation by tracking Training, Communication, and Risk Milestones
• Managed ground-up development of the Operations Readiness Process in the Business Relationship Management sector of Confidential
• Focused on increased Project Communication across all departments, as well as Risk Reduction and Cost Savings to ensure successful Project Implementations
• Developed and implemented Operational Readiness Project Plans
• Coordinated Training and Communication Deliverables and ensured on time Implementation
• Responsible for Risk Management and Contingency Planning
• Elicited Business Requirements and utilized Reqpro and QDQ for documentation and approval of Operational Readiness Requirements
• Identified, captured, and documented internal and external Business Impacts
• Consolidated all Project Documentation, Requirements, Use Cases, Technical Documentation, Vendor Implementation Plans, etc. into the Operational Readiness Documentation to be reported to Leadership/Management
• Utilized MS Visio to develop Work Flows, Data Flows, and Process Flows
• Worked with MS Word, MS Excel, MS PowerPoint, MS Visio, and MS Project to develop IT Project and Business Analysis Documents (e.g. Status Documents, Project Reports, Use Cases, Business Requirements, Test Cases/Plans/Scripts, Functional Specs, Technical Specs, Workflows, Data Flows, Process Flows, etc.)
• Utilized MS SharePoint as a File/Document Repository and for Project and Release File/Document Sharing, Manipulation, and Management

Confidential, Tallahassee, FL

IT Project Manager, Sr. Business Analyst, Revenue Specialist III

Responsibilities:

• Managed the Child Support Automated Management System (CAMs) Implementation, including the massive migration of confidential Client Data from the Proprietary System to the a customized SAP CRM and SAP ERP/ECC Platform
• Served as IT Project Manager (on a Project Management Team with other IT Project Managers), managing Key Projects that were imperative to the Child Support Automated Management System (CAMs) Implementation (Total Program Cost was over $100 Million)
• Served as Project Manager and Sr. IT Business Analyst for the ground-up Development, Release, Implementation, and Maintenance of the Florida Department of Revenue’s Child Support Automated Management System (CAMS)
• Served as Cross-Functional Specialist for the SAP CRM and SAP ERP ECC Financial Systems Deployments (the implementation phase was performed 3 months ahead of schedule)
• Managed the Software Release of a large Software Application Deployment (Software Release Management also included Vendor Management)
• Managed Release and Deployment of the SAPGUI Windows Platform during Project Phase 1 (along with the Customer Contact Center Centralization for Client Interaction)
• Managed the Release and Deployment of SAP CRM Application Software and BI Analytics for Reporting Platform during Project Phase 2 (CRM interfaced with DCF, IRS, Unemployment, SSC Offices, and multiple Income Reporting and Court Systems/Databases)
• Managed the SAP ERP ECC Solution Deployment during Project Phase 3 (deployed solution housed all Accounting and Transactions for the Confidential Child Support Enforcement)
• Worked with Business Partners to elicit Business Requirements for projects
• Adhered to Waterfall Software Development Methodologies through the entire Software Development Life Cycle
• Developed Interactive Training Initiative to improve Employee Performance in CAMS CRM
• Acted as Technical Liaison providing Feedback, Solutions, and Error Reporting through STAIRS Request System to Programmers in order to provide better quality use of software for End Users
• Conducted Quality Assurance (QA) Review of End User Reviews and Service Quotations in CRM Database
• Facilitated JAD Meetings to review Requirements and discuss System Limitations
• Provided daily End User Support of CRM/ERP
• Utilized MS Visio to develop Work Flows, Data Flows, and Process Flows
• Utilized MS Word, MS Excel, MS PowerPoint, MS Visio, and MS Project for IT Project and Business Analysis Documentation (e.g. Status Documents, Project Reports, Use Cases, Business Requirements, Test Cases/Plans/Scripts, Functional Specs, Technical Specs, etc.)
• Utilized MS SharePoint as a File/Document Repository and for Project and Release File/Document Sharing, Manipulation, and Management
• Collaborated with IT Staff to ensure Requirements were met throughout each step of the Software Development Life Cycle
• Performed Workflow Analysis and established Project Scope and Objectives
• Partnered with Leadership/Management to develop Customer Specifications, System Scope, Data Requirements, and User Functions
• Developed Reports for Senior Leadership on Project Status
• Developed and implemented Testing and Training Plans
• Prepared clear and concise Training Manuals that included step by step instructions with visual aids
• Monitored compliance to new Process Procedures
• Analyzed System Issues and assisted End Users with System Integration
• Led Project Teams and facilitated Project Scope, Goal, Deliverable, and Timeline Definitions
• Defined Project Tasks and Project Resource Needs
• Assessed Project Team Member Skillsets to correctly delegate Project Tasks
• Developed detailed Project Timelines for the full Project Life Cycle
• Effectively managed Project Budgets
• Assessed Team Member Analysis to determine best alternatives, when necessary, and communicated results to Senior Leadership
• Tracked, monitored, and reported Project Progress and addressed Project Progress concerns, when necessary
• Provided direction and support to the Project Team
• Worked as Liaison between Project Team and Leadership to secure Project Resources and communicate Project Issues
• Responsible for Vendor Management, including negotiating Vendor Costs and Services
• Created Project Presentations, Workflow Charts, and Reports for Senior Leadership
• Developed Project Implementation Plans
• Created Interactive Training Initiatives to drive Program Acceptance
• Evaluated project efficiency, assessed results, and utilized gathered information to improve Project Performance
• Conducted Audits and Financial Reviews frequently to ensure Client Data Integrity

Confidential, Tallahassee, FL

Business Analyst, Revenue Specialist II

Responsibilities:

• Participated in and facilitated JAD Sessions
• Collaborated with IT Department to develop System Testing and Implementation Schedules
• Assisted Development Teams with the Release/Transition Process from Proprietary Software Applications to SAP Software Applications (CRM and ERP)
• Systematically cultivated and maintained long-term, collaborative relationships with Key Stakeholders, IT/Business Groups, and various Organizations/Teams to achieve mutual goals
• Functioned as a Subject Matter Expert (SME) Trainer for the Florida Department of Revenue (200+ employees)
• Maintained highest level of Customer Service
• Conducted Audits, Financial Analysis, and Case Reviews to take appropriate actions