SUMMARY:

• Certified OCM Lead/Change Consultant with over 15 years of combined experience specializing in large to small Organizational Change Management (OCM) efforts related to various implementations including strategic initiatives, system modernization (incl. ERP), business & process transformation, business process re - engineering (BPR), operational excellence, and process improvement.
• My experience includes clients from various industries like, high tech, finance, public sector, education, healthcare, manufacturing, and energy. I was in full-time permanent positions with several organizations including Accenture, and the others are contract independent consulting roles on specific client needs (both short and long term).
• Expertise in creating customized Change Strategies & Management plans and focus on effectiveness/efficiency
• Experienced in defining the optimum set of OCM processes, tools and deliverables for a particular client culture and the project characteristic (I operate on a proven methodology of my own wherever I have the freedom and empowerment)
• Expertise in Communications strategy, Training strategy, Change Branding, and Change Need/Vision Statement
• Ability to integrate people side of change an organizational change (incl. ADKAR techniques)
• Develop integrated project plans, success metrics, performance measures, and any other project specific documents
• Ability to capture ambiguity and put it into structure; and mentor team members
• Experienced in various change management methodologies (PROSCI, Kotter’s 8 Step Model, and other hybrids)
• Successfully managed and supported complex transformation projects with large user base
• Ability to enable the alignment of technology, business processes, and human capital with corporate strategy
• Experienced with CMO, capable of collaboratively building CMO from ground up
• Experience working with C-suite, VPs, directors, and other stakeholders
• Extensive experience in executive level presentations and meeting facilitation.
• Exposure to client interaction in Europe, China, Singapore, Japan, Australia, India, US, Philippines and Sri Lanka for various industries. Highly experienced working with diverse work groups (also various geo locations in USA)

TECHNICAL SKILLS

• Industry best practices in OCM and PM
• Proprietary methodologies of various clients
• project
• program
• and change management
• agile and SCRUM
• project management
• PROSCI
• ADKAR
• ERP
• PeopleSoft
• Six Sigma
• BPM
• BPMN
• Cloud
• Workday
• Salesforce
• CA PPM
• SOX
• MS Office
• SharePoint
• Inside Blue
• ALM
• Rational Tools
• Security design and flowcharts (Visio
• Axure
• etc.)

PROFESSIONAL EXPERIENCE

Confidential

OCM Lead/Transition Change Manager

Responsibilities:

• Building a Standard Change Management Framework and set of tools within the Business Management Group
• Support success of various projects such and Altera Intel Merger, Replacing WebQuote with XIRIS
• Train, educate and mentor others on following: change management principles, integration with project management tracks, implementing right change management methodology/techniques (depending on the nature of the change, project and business team needs, and the situation and culture of the group/organization), building custom templates, utilizing appropriate tools, and optimum engagement and disengagement of TCM (Transition Change Management resources).
• University wide implementation of Workday, replacing legacy systems. Short term consulting engagement to help the client to plan change management and org alignment activities.
• Developed a plan with all milestones and deadlines for the organizational alignment activities with considerations on cross functional team dependencies, University calendar, departmental priorities, and Workday project plan.
• Created a strategy and a framework for integrating and operating all stakeholder teams. (29 different departments, colleges and processing centers)
• Created readiness assessment materials & tools and trained the team members
• Collaboratively and defined a set of success measures/metrics
• Introduced appropriate processes and tools to the team, trained, and coached

Confidential

Change Manager/PM

Responsibilities:

• Transformation related to Department of Labor Ruling (DOL) and related technology enablement. Four simultaneous tracks:
• Contract and Disclosures transformation
• Materials, investment and trading tools, and marketing content transform
• Principal Trading (Equity IPO and Fixed Income trading) transformation
• Integrated Regulatory website (strategically managed regulatory content)
• Completed the stakeholder analysis deliverables for each work stream
• Completed the communication plan for each work stream
• Worked with Salesforce implementation and ERP teams on dependencies
• Worked with the teams to define and execute design rollout strategies
• Helped the teams to define scope and confirm high level requirement via white boarding, Visio flowchart diagramming, and gap analysis.
• Involve in team meetings like steering committee and working leadership
• Worked with geographically diversified teams, scheduled and facilitated meetings
• Managed org readiness and change initiative in a matrix organization
• Worked with the ERP teams and IT Services teams to ensure the changes are implemented and sustained successfully.
• Was responsible for change management communication and stakeholder expectations management. Managed transition and training deliverables, and teams related to improvement efforts.
• Responsible for developing success metrics to ensure end-users adopt changes. Mentored and trained team members, including QA teams.
• Utilized PROSCI concepts like five change management levers to enable successful change.
• Lead change management activities for the staffs move to the new processes and system. Bridge the gaps between the business team, project team, and the implementation partner. Assisted the team in communication and coordination
• Utilized PROSCI framework/methodology to plan and implement change initiatives. Worked as a liaison between the business and the implementation team.

Confidential

Deployment Lead/ OCM Training Lead

Responsibilities:

• Lead site deployments of new applications and provided on-site support for the deployment of new business processes and IT systems.
• Conducted user training on new business processes and the new IT system and developed user guides for the new processes and systems.
• Developed performance measurements to assess successful implementation.
• Lead process improvement initiatives and brainstorming sessions.
• Had discussions with various stakeholders like medical center directors, IT directors, functional group managers, and process owners to communicate critical project information and to obtain required business information.
• Lead CMO support activities from a functional team side of the table.
• Worked with the CMO leadership and developed training plan and materials
• Lead consultant to implement new processes/systems for financial operations.Lead defining “as is” processes and “to be” process to enable integrations, improve processes, and incorporate best practices.
• Was part of the support team to put the PSR project back on track.
• Was part of the contract consulting team to complete business analysis efforts, process improvement efforts, and systems implementations efforts with various clients
• Completed a re-engineering project that improved process cycle times, satisfied customers, and improved employee productivity and satisfaction.
• Made the connection with the president of the bank through a Baylor MBA networking event. Met him several times and won this project for n the team. Completed executive presentations to the president and other leadership
• Managed project within an agile methodology; guided product dev teams
• Responsible for driving and delivering complex change initiatives
• Conducted a process improvement initiative to improve cross-national communications and coordination that led to quantifiable improvements.
• Redesigned website to align it with the business strategy, vision and mission.
• Created an Investor Dashboard to monitor investment portfolio and its performance: focused on user friendly human interface design
• Directly worked with the CEO of the company (sponsor) to complete tasks related to initiate, plan, execute, monitor, close, and measure.