SUMMARY:

• Over 13 years of IT experience across various Business Units such as Banking, Insurance, Health care and Retail.
• Professional Working Knowledge and extensive experience in India & USA.
• Experienced and Expertise in Project Management techniques, Agile Scrum Mastering, Lean practitioner.
• 8 years of experience in executing agile projects and Lean Thinking.
• 1+ year experience with Scaled Agile Frameworks (SAFe)
• Expertise in Agile tools such as Rally, Version One and JIRA, Defect Management tools: ALM, HP QC Tool, Creating Dashboards using Tableau, MS Excel, Microsoft Project Planner and Status Reporting.
• Build Key relationships with Client managers.
• Hands on experience in various project management methodologies like Waterfall and Agile Project Management
• Have extensive working experience in various SDLC models.
• Ensuring of delivering project on time and within budget.
• Adherence to Quality processes.
• Helping the Dev Ops team to setup the CI/CD platform and follow best practices such as pair programming, Code refactoring and standards.
• Experience of projects related with Managed Long Term Care Plan, Care Transition Plan and Integration with QNXT product
• Hands on experience of writing effective and successful proposals and statements of work
• Active participation in organization’s Agile CoP group and share the best practices followed.
• Professional experience in multiple management skill such as resource management, conflict Management, Project Management (Initiation, Planning, Scheduling, Risk Management, Cost Management, Stakeholder Management, Scope Management).
• Practical experience of successful Scrum based development team management as an Agile Project Manager and Scrum Master
• 5years of experience in Microsoft Technologies (ASP.NET, HTML, Java Script, SQL Queries, BI - SSRS, SSIS).
• Having expertise in managing Agile Dot Net and AEM (Adobe Enterprise Manager) Agile teams.
• Successfully transitioned over 10 teams to agile development. Was able to coach multiple teams of varying stages.
• Facilitated both the project work and interpersonal relationships in a way that enabled smooth transition and ultimate success for the team.

PROFESSIONAL EXPERIENCE

Confidential, Richfield, MN

Responsibilities

• As an Agile Project Manager /Sr. Scrum Master and Agile Coach I’m responsible for:
• Facilitating Scrum events, Capacity utilization planning, Finding Techniques for effective Product Backlog Management, Providing updates to Stakeholders on regular basis, Risk Mitigation planning. Release Planning meetings and readouts, Budget meetings.
• Active participation in Release planning and budget meeting.
• Tracking People Fluent Requisition of the candidates and clarity timesheets.
• Conducting agile workshops and Trainings to better explain agile methodologies and techniques.
• Shielding team from any distractions that prevent in achieving Sprint goals
• Coaching the development team to follow Agile scrum values and principles thereby making the team Self organized and cross-functional. Create high value products
• Encouraging a company’s culture to shift to an agile Mindset.
• Enable team to communicate openly and Effectively, Balance the teams focus, appreciate the diversity and thereby building the trust within team.
• Managing vendor relationships from commercial negotiations to implementations.
• Responsible for end-to-end project management covering complete project life cycle.
• Risk Mitigation planning.
• Tracking the quality process
• Coordinating and bridging the gap of collocated teams.
• Backlog grooming and sizing, Sprint planning meetings, Sprint Review and Retrospective meetings.
• Facilitating demo of completed stories to PO and stakeholdersas part of Sprint Review and thereby getting their frequent feedbacks and acceptance.
• Coordinating with Deployment engineers for Sprint stories deployment to various staging environments within the time box published in the Roadmap results.

Sr. Scrum Master/Project Manager

Confidential, Rolling Meadows, IL, USA

Responsibilities:

• Confidential is an American bank holding company specialized in credit cards, home loans. Confidential is the eighth largest bank holding company in United States. Confidential is headquartered in Virginia State.
• WES (Whirl End Point Services) encapsulates data from Multiple Partnership mainframe systems and provides services to interfacing applications. Seamless Transaction Management across multiple core systems.
• Account Inquiry, Statement Inquiry, Non-Monetary update services, financial adjustments, Automatic Credit Limit Increase, Sales offer history, Reward Inquiry, Letters request.
• Manual and Automated Letter Generation for PLCC (Private Label Credit Card) and Cobranded Cards.
• Agent will start dispute processing through an application and pass the disputed transaction to WES. WES will
• Interact with backend module to resolve dispute.
• Facilitating Scrum events, Capacity utilization planning, Finding Techniques for effective Product Backlog Management, Providing updates to Stakeholders on regular basis, Risk Mitigation planning. PI Planning meetings and readouts.
• Active participation in Release planning.
• Coaching the development team in Self organization and cross-functionality. Create high value products and remove impediments.
• Encouraging a company’s culture to shift to an agile Mindset.
• Enable team to communicate openly and Effectively, Balance the teams focus, appreciate the diversity and thereby building the trust within team.
• Sprint 0 and Dependency Matrix discussions, Backlog grooming and sizing, Sprint planning meetings, Sprint Review and Retrospective meetings.
• Facilitating demo of completed stories to PO and other stakeholdersas part of Sprint Review and thereby getting their frequent feedbacks and acceptance.
• Coordinating with Deployment engineers for Sprint stories deployment to various environments within the time box published in the Roadmap results.
• Defect Resolution Tracking and publishing the daily defect trend Analysis, Commitment ReliabilityBacklog health, Velocity sustainability report, Phase Gate Review meeting and sign off.
• Daily Hand over calls with both Onshore and Offshore team.
• Coordinating with the dependent teams involved in the project and conducting S2 meetings. Updating Visual control/Scrum board and also having a track of Iteration Burn down Confidential, Velocity Confidential in agile world.
• Adherence to Project Quality by maintaining Quality metrics.
• Diligent follow up on team updating their daily tasks and ToDo in Rally tool and also closely monitoring if any blocker/impediment updated to the task level or user story level.
• Maintaining/updating the project health tracker and Risk register on regular basis.
• Maintain the motivation factor within the team.
• Leading and coaching the organization in Scrum Implementation.
• Helping the Scrum Team understand the need for clear and concise Product Backlog items

Senior Scrum Master/Project Manager

Confidential ., Cincinnati, Ohio

Responsibilities:

• Confidential,. is a U.S.-based payment processing and technology solutions provider headquartered in the greater Cincinnati, Ohio.
• Confidential(formerly known as Fifth Third Processing Solutions) is a U.S.-based payment processing and technology solutions provider company. The Company provides payment and technology services to merchants and financial institutions of all sizes in the U.S.
• Confidential selected Wipro as preferred partner for Confidential system (Chargeback and Retrieval Tracking System) and Pega Dispute Automation Project.
• Confidential are designed to handle all the Disputes and Chargeback processing for Acquirers (merchant acquiring banks) and Issuers (card issuing banks).
• Confidential stores all the history about the Disputes raised, updates information with latest Dispute status accordingly to rules and regulations, finally either debits Merchant (cardholder wins) or finally debits cardholder (merchant wins).
• It also does the management information (MI) reporting on daily basis to various merchant regarding the daily Dispute activities happening, loss transactions for merchants or issuers, etc.
• It also generates Dispute Notices which are the notifications that are sent across to the end users regarding the disputes logged in the Confidential System. These notifications may be informational or requesting some additional information within a stipulated time frame. Direct is in-house online application which is strongly linked to Confidential .
• Direct is used by operations team to manage Disputes by monitoring/reviewing incoming chargeback, merchant response, etc.

Senior Scrum Master

Confidential

Responsibilities:

• Facilitating Scrum events, Capacity utilization planning, Finding Techniques for effective Product Backlog Management, Providing updates to Stakeholders on regular basis, Risk Mitigation planning.
• Active participation in Release planning.
• Coaching the development team in Self organization and cross-functionality. Create high value products and remove impediments.
• Sprint and Dependency Matrix discussions, Backlog grooming and sizing, Sprint planning meetings, Sprint Review and Retrospective meetings.
• Facilitating demo of completed stories to PO and other stakeholders as part of Sprint Review and thereby getting their feedbacks and acceptance.
• Coordinating with Deployment engineers for Sprint stories deployment to various environments within the time box published in the Roadmap results.
• Defect Resolution Tracking and publishing the daily defect trend Analysis report, Phase Gate Review meeting and sign off.
• Daily Hand over calls with both Onshore and Offshore team.
• Coordinating with the dependent teams involved in the project and conducting S2 meetings. Updating Visual control/Scrum board and also having a track of Iteration Burn down Confidential, Velocity Confidential in agile world.
• Adherence to Project Quality by maintaining Quality metrics.
• Diligent follow up on team updating their daily tasks and To Do in Rally tool and also closely monitoring if any blocker/impediment updated to the task level or user story level.
• Maintaining/updating the project health tracker and Risk register on regular basis.
• Maintain the motivation factor within the team.
• Leading and coaching the organization in Scrum Implementation.
• Helping the Scrum Team understand the need for clear and concise Product Backlog items

Transition Manager, Project Manager, Scrum Master

Confidential, Tennessee

Responsibilities:

• KAP phase Transition Updates to VMO, Knowledge Coefficient Index, SMTD updating by team members and thereby attain Transition Sign off.
• Project Planning, Scheduling, Monitoring and Tracking and Closing.
• Right skill Resource Onboarding, Scope Management, Capacity utilization planning, Task allocation in Clarity, Providing regular updates to Stakeholders, Risk Mitigation planning.
• Conducting Daily Scrum calls, Sprint 0 and Dependency Matrix discussions and collecting the LOE’s, Sprint planning meetings and Retrospective meetings, Business Demo to clients during sprint cycle. Sprint US’s deployment to various environments within the time box published in the Roadmap results.
• Defect Resolution Tracking and publishing the daily defect trend Analysis report, Gate Review meeting, getting the SQA Sign off.
• Daily Hand over calls with both Onshore and Offshore team.
• Coordinating with the other dependent teams involved in the project and conducting scrum of scrums. Updating of Visual control boards and having a track of Iteration Burn down Confidential in agile world.
• Adherence to Project Quality by maintaining Quality metrics.

Agile Project Manager

Confidential

Responsibilities:

• Scope Management. Estimate the effort and Budget and maintaining Resource loading sheet. Based on each activity-estimate will come up with the reasonable Timelines.
• Tracking on quality process. Update the Project Health Tracker and Financial Tracker. Project delivery within the committed timeliness. Proactive Management.
• Monitor Defect Trend Analysis and quicker resolutions to the Impediments.
• Coordinate with Deployment engineer and other teams in order to have a successful Deployment.
• Scrum Call Updates. Impediment Tracking and working closely in order to resolve it.
• Prepare Risk Mitigation plan (P&I metrics). Publish the updates to the Stakeholders.

Offshore Group Lead

Confidential

Responsibilities:

• Providing the KAP session for Atlanta Development Center. Client Engagements and Initial kickoff meetings and SOW sign. Ramping up the Resources both in the client site, Offshore and Onshore Development center. SMTD Preparation and attaining signed off from SME, WSR submission, Intend Proposals and allocations, Invoicing to the Customer based on the Efforts logged, Daily Team meetings to monitor the progress of work. People Management and Project Management.
• Schedule and scope management for multiple projects running using Agile / Scrum methodologies
• Providing status reports, burn down Confidential, velocity and business value Confidential to business and product owners

Project Lead

Confidential

Responsibilities:

• Code Analysis, Task allocation to Team members, Task follow ups, Design Specification Document updating, GAP Analysis, Coding, Unit Testing, code review.Daily Status report and Handover call with other Geo work teams.
• Responsibilities included systems analysis, design, data modeling and developing decision support and online transaction applications per customer requirements. Most of the developed applications belong to the manufacturing and financial industry Responsibilities included systems analysis, design, data modeling and developing decision support and online transaction applications per customer requirements. Most of the developed applications belong to the manufacturing and financial industry

Project Lead

AIG Systems Solutions

Responsibilities:

• Analysis, Development, Documenting Requirements, Estimation, Unit Test cases, Unit Test plan, WPR sheets and development, Production Support for the Client. Development Phase, Unit Testing.
• Responsibilities included development of functional and design specifications and coding of the product.
• Working as senior developer, the application was developed in Visual Basic 5.0 and Oracle 7.3 for an Confidential. This was an MDI application developed to maintain the record of donations from donor to the organization, loan to members and savings from members.