PROFESSIONAL EXPERIENCE

Confidential, InternSeattle, US

Sr Product Manager Technical Products

Responsibilities:

• Identify enterprise customer pain points, market opportunities, and competitive trends
• Define product vision, strategy and roadmap to delight customers
• Partner with cross functional stakeholders, engage closely with engineering team to help determine the best technical product implementation methods
• Define outbound marketing strategies, pricing and product launches.

Confidential

Program Manager

Responsibilities:

• Collaborated with the Director of Data Center Operations on strategic planning of IT projects, creating proof of concepts outlining project execution approach.
• Managed cross continent, virtual teams of software developers, service engineers and business analysts and steered critical projects from inception to delivery.
• Owned “Business Fundamentals program” in which drove schedules and project ownership for:
• Designing mission critical KPIs, dashboards in Tableau and Cognos reports for tracking engine utilization data for key stakeholders.
• Driving stringent, quality control, operational data workflows to ensure data collected, recorded and reported is reasonably accurate and trustworthy.
• Designed a scheduler application in Maximo to update the nearest location of lease/loaner engine on global map. This reduced the turnaround times for unplanned engine removals.
• Assisting forecasting activities performed by business community for fleet planning, scheduled engine overhaul, parts management, operations using custom reporting and ‘one - click’ dashboards.
• Liaison between TCS - Bangalore and Rolls Royce, provide program updates to senior executives, create SOW’s, project budgets, allocate resources, and generate PO’s.

Confidential

Senior Technical Project Manager

Responsibilities:

• Saved $3M in possible charges by fixing data quality related to engine health data records for Rolls Royce.
• Designed workflows to collect data from operators,3rd party vendors. Amended data contracts for historical data and set up future data contracts by collaborating with Legal and Finance teams.
• Designed tool in C# to automate capturing and loading data into Maximo. Successful in reducing 3 FTE/year effort to 1 FTE/day effort and achieved 95% historical data accuracy.
• Achieved 90% time improvement in updating real time OSD data into Maximo by creating a process flow
• Designed traffic lights dashboard in Cognos to monitor various engine performance variables. Established automated monitoring and escalation procedures for anomaly detection.
• Designed automated operational workflows for end to end data governance, organized bi-weekly data boards with senior executives to update on process improvement initiatives and progress.

Confidential, California, US

Project Management Officer

Responsibilities:

• Managed and mentored 5 Program Managers across Customer and Corporate systems on day to day operations and escalations.
• Provided consultation services to senior management on prioritizing projects related to the company's strategic goals.
• Secured 98% achievement in implementing best practices, resource management and allocation by defining roles and responsibilities. Created and maintained project artifacts, archives and lessons learnt.
• Allocated manpower through 18 external vendors identified by Apple to recruit as per Program managers requirements.
• Created merchandise planning procedures for H1, H2 cycles and peak season variability reports.
• Created Business Requirements document (BRD), Technical Design Doc and Functional DD.
• Designed and executed delivery and deployment roadmaps for TMMP application upgrades. Supported post-production activities and resolved tickets.

Confidential, Florida

Senior software Developer

Responsibilities:

• Merged, scrubbed and categorized data from 13 data sources to Informix database.
• Created Perl/Shell scripts to migrate Local Number Portability (LNP) data for 45 states to Frontier.
• Updated OSCAR application to identify rejections for failing business rules. Fixed failing rules to enable correct flow of data and avoid future rejections.
• Monitored the rejections in production environment using HP Mercury Quality Centre, on daily basis and supported the Seattle team to resolve the rejections.