Summary

OBJECTIVE PMP PMI Certified collaborative and process oriented project management professional with core experience in rigorous requirements elaboration/project definition, initialization and planning as well as delivery of complex and technical project implementations. Proven tenacity in pursuing stakeholder commitment to objectives clarifying definition of misaligned projects and initiatives within strategic portfolios and conflict resolution across cross-functional teams. Certified SCRUM Master.

CAREER PROFILE

• Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.
• Experienced in coordinating, defining, and planning all project related activities in all phases of the system development life Cycle SDLC while focusing on the triple constraints to ensure overall project success.
• Extensive experience to analyze and document business requirements and system functional specifications including use cases.
• Strong experience of government and regulatory compliances for Healthcare industry within Centers for Medicare Medicaid Services CMS and Center for Medicare Medicaid Innovation CMMI . Extensive experience with PII and PHI and other regulatory compliance and governance.
• Six Sigma quality DMAIC /DMADV , Project Management PMI , Total Quality Management TQM Service Account Management and Customer Relationship abilities. Implemented ISO 9002 Policies and Procedures.
• Intensive Knowledge of Sarbanes-Oxley SOX and internal design/process control. Prepared audit documentation which was reviewed by internal and external auditors for SOX compliance
• Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives. Chairs meetings.
• Intensive knowledge of Change Management. Successfully organized clients Change Order Management System. Designed and developed methodology for Change Order verifying System for project management office PMO .
• Risk Assessments and Audit Plans, performance of Audits, sale of Value-Added recommendations, development Audit Reports.
• Wrote ISO - QA Manuals, Procedures, Technical Manuals, Business Processes and Business Flow Diagrams.
• Experienced in Initiating and contracting offshore, in-house and outsourcing of business processes and IT operations.
• Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and other project deliverables.
• Established best practice strategy develop an integrated Release Management approach encompassing the business and technical needs of multiple Business needs, Application Development, Quality Assurance, Integrated Systems Test, Change Management Control, and Network Production groups as part of ISO 9002 implementation.
• Implemented a project management office, which included standard methodology, tools, project manager competency model, portfolio management, status and metrics reporting, and project delivery. Create Work Breakdown Structure. Responsible for Project Closeout and final Phase Maintenance
• Effectively mentored and facilitated organizations for CMMI , LEAN.
• Responsible for vendor relationship and contract management including procurement and reviewing proposals, RFQ etc.
• PROFESSIONAL SKILLS Project Management Operations Management Resource Management Vendor Management Implementing Technology Supply Chain Management Change Management Business Process Improvement

TECHNICAL SKILLS

• Responsible for directing the total project activities and other professionals in managing projects in various environments, Senior Project Manager with strong financial background and expert of the following platforms, software, and tools:
• Languages: Java, J2EE, .Net, C , SQL, PL/SQL
• Databases: Oracle 11g, SQL Server, DB2, MySQL and MS Access
• Web Front-end: ASP, JSP, HTML, CSS, FrontPage, Apache Tomcat, Webshere
• Project Mgmt, Design Case tools: MS Suite Word, Power-point, Excel , MS Project, Primavera P6, Rational Rose, RequisitePro, CA Clarity, Serena, ScrumWorks,
• Tools:, Informatica ETL , AppWorx, HP OpenView Clear Quest, Clear Case WinRunner, TestDirector, MS SharePoint, Visio, Wiki, TFS, JIRA,
• Networking Telecommunication Skills: LAN/WAN Management, various routers, switches Proxy/Radius/Mail Server

EXPERIENCE

Confidential

CONSULTANT

• PBM Transition: The project involved transitioning Pharmacy Benefits Management from incumbent vendor Argus to CVS CareMark and thereby saving the company close to 150M in annual costs. I was the key point of contact and instrumental in all phases of project activities from initiation to deployment.
• BUC Migration: Initiated final delivery of a high visibility project of replacing the mainframe based Broker Compensation System BUC to the Callidus TrueProducer to manage its agent and distributor network. Overall management included scope, schedule, cost, quality, resources, risk communications, and vendor contractual issues.

Responsibilities:

• Managed stakeholder expectations through regular coordination and meetings. Led daily stand up and weekly coordination meetings.
• Interacted with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements.
• Modeling the As-Is system and doing the complete Gap Analysis for the existing system in order to map it to the To-Be system.
• Prepared Work Breakdown Structures, Requirement s, Briefs Specification for all the functional requirements identified
• Led requirements and peer review walkthroughs in an effort to identify and realize the processes and flows involved in the new system
• Actively involved in defining system specifications user screens for the customer
• Ensure all work is performed as per regulatory compliances including HIPAA, PHI, PII, SOX etc. Provide audit assistance.
• Provide Project team leadership of 15 IT resources assigned on each project.
• Conducted JAD, WBS, and Risk Management planning sessions with teams. Ensured all CareFirst processes and sign offs were implemented.
• Effectively used Change management and control. Prepared SRC and Ops Council documentation. Used ALM tool for Business requirement and cross directional traceability and testing, defect monitoring.
• Created project documentation and deliverables including SAP 1, SAP 2 and SAP 3, Requirements, Design document, Unit/System Test Plan, Implementation Plan, Project Closure document.
• Provided Project status reporting to PMO and all project stakeholders including senior-level management. Multi-tier issue reporting, resolution, and escalation. Used effectively Clarity CA PPM for status reporting, risk management and schedule, cost control

CONSULTANT, PROJECT MANAGEMENT

Confidential

Led the development of process improvement roadmap to fulfill the goals of clients interested in creating high-impact digital sites aimed at consumer, health professional and biomedical research audiences. Works with clients and project leaders to define capabilities and prioritize web site development. Provide leadership and mentoring to AIR projects and support major CMS CMMI and other govt. initiatives, provide clients with core policies and procedures, guides junior staff on task deployment, writes work plans, and assists senior managers with program management planning.

Other Responsibilities included:

• Provided PMO, PPM, and Project Management solution strategy, consulting, best practices, and creative solutions to meet customer needs leading to greater service and product adoption.
• Developed standardized processes, templates, checklists and project plans to insure successful and efficient upgrades with repeatable results across mutiple teams.
• Consulted with management in selection and implementation of a new Service Management CMDB tool. Used information gathered from manual discovery to populate CMDB while creating relationships between important business processes, services, and systems.
• Manage the process and documentation of digital product development, including developing project development plans, developing and monitoring progress against milestones, developing and updating timelines, holding project updating sessions, identifying bottlenecks and resource needs, scheduling and monitoring testing, and ensuring product documentation and development of user guides.
• Develop a variety of product-related deliverables, including but not limited to detailed product specs, description of platform capabilities, required architecture, and the primary technologies on which the platform will be developed may include third-party, licensed software where known .
• Develop, manage, and monitor high level schedule and budgets for digital products.
• Lead the definition, design, and overall project management of multiple product development initiatives simultaneously.
• Effectively and accurately solicit business requirements from the client and internal teams.
• Work directly with technology and creative teams to create detailed design documents to drive construction phase.
• Manage dependencies and constraints across internal and external resources to ensure on-time delivery.
• Establish staffing requirements skill sets and staffing levels , including employees and independent contractors, and recruit and hire the team.
• Manage the operating expenses of the product/technology department to meet budget goals.

DIRECTOR, PROJECT DELIVERY/PMO

Confidential

• Served as an integral part of the senior management team for this company headquartered in the Washington D.C. metropolitan area. Leading company's IT service delivery process Orchestrating PMO compliance and governance formulating the company's mobility and agility initiatives.
• Responsibilities:
• Developed processes within the PMO and project control method to ensure all internal processes are followed and project documentation is up to required standards.
• Initiated and instrumental in implementing CA Clarity PPM Tool for managing, governance and reporting of projects across the company. Developed a Clarity Deployment Roadmap detailing opportunities, benefits activities to achieve. Developed standardized dashboards and daily metrics reporting for C-Level executives.
• Initiated the mobility efforts for across the company. Comprehensive project management plan including the MDM and BYOD concept was created.
• Maintained and updated overall program plan and monitored key inter-dependences to ensure they all matched with project outcomes.
• Defined processes for budget, schedule, TCO, ROI for all services, solutions and technology towers.
• Implemented IT Services Management ITSM solutions based on ITIL best practices that focus on the people, process, technology to include all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support
• Managed and created Change Requests for initiation and approval within PMO and external PMO.
• Collated and analyzed information required for completion of Operational Risk and Readiness documentation from all leading Project Managers which was provided as status reports for the Chief Information Officer and IT Steering Committee.
• Monitored and drove program deliveries, as they pertained to the specific business area they were are supporting.
• Produced weekly/monthly pipeline reports and associated category / resource analysis and budget reports.
• Performed project quality reviews to monitor adherence to project management policy and progress of projects against objectives to be completed
• Performed project quality assurance against our project portfolio, ensuring standards are followed at project approval and all milestones stages, and that project risks are effectively mitigated to ensure successful benefit attainment.

Confidential

Managed various customer facing SharePoint development projects within Corporate Systems, delivering them on time, on budget and within scope. Established Corporate Systems Project Management office, PM Methodologies and mentored more than 12 project managers/engineers.

Achievements:

• Established IT Corporate Systems PMO and developed project management framework to be used across the enterprise. It is based on Rational Unified Process RUP , Microsoft Solution Framework MSF , Agile, Scrum, Waterfall, ITIL and other methodologies and best practices. Aligned project controls with strategic objectives for IT
• Managed several projects with budgets up to 1.5M, that were based on SharePoint Portal, Oracle Primavera .NET infrastructure
• Prepared business case, defined project approach, created project plan and detailed estimates for a major enterprise initiative focused on migration of enterprise web applications to MOSS SharePoint 2007 .It was valued at 2.5 M
• Established IT Corporate Systems PMO and developed Primavera Project Management framework PPM to be used across the enterprise. It is based on Rational Unified Process RUP , Microsoft Solution Framework MSF , Agile, Scrum, Waterfall, ITIL and other methodologies and best practices. Aligned project controls with strategic objectives for IT
• Mentored more than 12 Project Managers/Engineers about DCWASA framework and best practices related to project management
• Rationalized business case creation and management created business case samples for software infrastructure initiatives
• Initiated revisions to company processes introduce release management according to ITIL recommendations. Implemented IT Service Management ITSM based on ITIL best practices.
• As the result of the management study aimed to improve productivity of developers, considered various options, conducted cost benefit analysis, created business case and facilitated adoption of Team Foundation

Other Responsibilities:

• Analyzed strategic goals, operating environment and technology infrastructure multiple agencies and developed program portfolio of 18 enterprise projects valued at over 4.5M, spanning across the entire company Customer and Clients, Vendors, etc . Technologies included .NET, Service Oriented Architecture and ESB
• Advised VPs / CEO about feasible technology choices and benefits they would bring to business. Consulted management team about options to resolve operational, human resources and project delivery issues in addition, leveraged economies of scale and helped to create more streamlined project management framework to deliver projects more efficiently and cheaper
• Conducted meetings with C-level executives to establish technology strategy performed risk assessment and created risk response plan for a major revision of a technology platform
• Provided online business strategy, Web and email marketing assistance, and project management to clients
• Conducted user requirement analysis for this web based application using Rational RequisitePro
• Analyzed, Designed, and Architected, Implemented, and used Configuration Management, as part of a broader initiative to adopt Rational Unified Process RUP as a development strategy
• Responsible for directing the total project activities and other professionals in managing projects in various environments.
• Review Statements of Work, Request for Proposals RFP , analyze and evaluate subcontractor proposals, perform cost and price analysis, negotiate terms and conditions, and felicitate Contract Agreements.
• Identified all the business requirements of the customer and ensured that all these requirements are traced to the use cases identified.
• Assigned priorities to the requirements and use cases for the purposes of elaboration and risk assessment.
• Designed Requirements Traceability Matrix using Rational Requisite Pro MS Excel
• Chaired JAD sessions to identify the flows and processes involved in the content and development of this web based application.
• Performed project management office PMO responsibility for coordinating large network infrastructure implementations across multiple disciplines including IT, engineering, planning and operations.
• Initiate, negotiate, formulate and execute a wide range of contractual documents and agreements including: Non Disclosure Agreements NDAs , Teaming Agreements TAs , Subcontract Agreements and Memorandum of Understandings MOUs with subcontractors.
• Interacted with internal customers and subcontractors to solve problems. Identify risk situations and coordinate solutions with management. Support major business initiatives of the Division.
• Assist programmers and architects with on resource gathering, project knowledge, project management, strategic planning, and construction field management.
• Review contractor/vendor payment request, change order requests, and all other contracting documents
• Prepared risk assessment plans to identify the metrics that might have a possible impact on the outcome of the project.

Confidential

SharePoint Project Manager

• Managed 20 Microsoft SharePoint 2007 MOSS, WSS implementations, custom development, and configurations for associations, non-profit organizations, and private industry to include Intranet, Internet, and Extranet solutions with third-party backend integrations.
• Guided teams of 5-10 resources consisting of internal Solutions Architects, .NET Developers, Information Architects, and User Interface Developers, as well as client teams, routinely for 3-6 concurrent projects of 3-12 month durations.
• Led and/or performed requirements gathering, information architecture sessions and proposed solutions, technical solution design, user interface design, wireframes, site configuration, custom development, documentation, and training for approximately 20 web applications in SharePoint 2007 MOSS .
• Responsible for project planning within budget and timeline, acquiring functional resources as needed, overall quality of delivery, status calls and reports around progress and budget, monthly invoicing, and total customer satisfaction.
• Negotiated weekly with other project managers and management staff to secure needed resources from a limited pool to meet project goals.
• Generated work order and change order cost and time estimates. Executed contracts.

Confidential

• Directed 32 project management and project delivery resources in the United States and India
• Provided PMO, PPM, and Project Management solution strategy, consulting, best practices, and creative solutions to meet customer needs leading to greater sales and product adoption.
• Provided management to multiple retail as well as e-commerce web development on CMS projects. Projects involved Designing textual and graphical content including product illustrations for the websites and Integrating cross browser compatible applications and secure payment gateways in the website. Integrated payment gateways with existing accounting softwares.
• Implemented best project management practices complete with a project management office and training. Also led the creation of other best practices in Sales, Security, Technical Delivery, Finance, and Marketing
• Provided business strategy consulting, process re-engineering, Project Management Office implementations, and business development including B2B, ISP, ASP, and supply chain solutions
• Performed quality review and SOX compliance audit for HealthCare providers while integrating COTS products.
• Delivered pre-sales and post-sales SE and process consulting and support as a PPM/PMO/PM and process subject matter expert for the sales team and customers
• Implemented an online Customer User Group of over 100,000 users providing best practices and providing answers to customer issues
• Designed, implemented, and led EPM solutions for clients providing consistency
• Improved client planning and execution efforts by providing business process and strategic execution management consulting
• Provided analysis, design, and implementation of business processes, procedures, and policies to meet Sarbanes-Oxley compliance
• Designing textual and graphical content including product illustrations for the website
• Integrating cross browser compatible applications and secure payment gateways in the website
• Developing online marketing and promotional strategies

Confidential

Position: Project Manager

Fidelity Investments is an international provider of financial services and investment resources that provides mutual fund administration and accounting, collateral management, Options Futures, securities lending, and stock clearing and transfer services. The site contains detailed functional design for the Quotes and Research tab developed in the framework of the Real Time Research . The investment site is created using HTML and Java, enables potential customers to perform Searches for the Stocks Rates, Bond and how the market is doing currently. Giving complete news and stories about the recent events related to Investment such as Stock, Bond and Market . The functionality also includes the comparison of two stocks as well as if you want to know the detail of the stock such as when was the last time that particular stock was traded against how much it is trading now. One could also browse Fidelity's no-load mutual funds including international, index, sector, and exchange-traded funds. Also find the right fund for them.

Responsibilities:

• Created requirements analysis and design phase artifacts using RequisitePro, Rational Rose and Smart Draw to create DFDs, ER diagrams, Use cases, Activity/ State chart, Sequence, Collaboration and Deployment Diagrams.
• Created business process workflow diagrams Activity diagrams in Rational Rose
• Linked business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement
• Communicated extensively with the clients and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes
• Integrated RequisitePro with ClearQuest and Rose to provide all teams visibility and maintain tractability among requirements, use cases and change requests
• Managed all the requirements in RequisitePro, making requirements available to all team members.
• Used the Unified Change Management from Rational to track changes to multiple artifacts by versioning artifacts, associating requirements to specific change request/defects to streamline the defect/change tracking process.
• Performed Feasibility Analysis, Risk Analysis and Gap Analysis on vendor/third party tools.
• Followed the UML based methods using Rational Rose/MS Visio to create: Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Monitored client expectations and conducted user interviews.

Confidential

PROJECT MANAGER MAR

Online Account Management OAM Application

• The objective of the project was to test the application ensuring the registered customer to have online access to their accounts. This saves the customer time and they can have access to their accounts at their convenience. When the customer logs on to the website, he/she can view the account details, make transfers, enroll in bill pay, add Payees, and view any messages from Customer Service. The account holder also has the ability to change his/her profile, address and any personal information. The website also has a customer service message center where the customer can report any problem they are having with their accounts.
• The web application uses extensive security feature to safeguard the privacy and interests of the customer and to check and verify the information provided by the customers.

Responsibilities:

• Gathered specifications and requirements from development personnel prior to System Testing
• Performed testing for various modules.
• Involved in Preparing Test Plan and writing Test Cases.
• Worked with the UI team to create the User Interface screenshots to be presented to the Business.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.
• Responsible for the management of development of the e-commerce site with shopping cart facilities, catalogue search and order processing. Integrated Payment gateways with the membership fees.
• Involved in the creation and maintenance of the Workflow plans and artifacts.
• Implemented an integrated RUP solution with complete line of traceability for all the artifacts of web development projects.
• Created test plans in accordance to the Business requirements, which describes the scope, focus, and approach of the OAM application.
• Reviewed manual testing methods and developed and executed automated scripts.
• Developed test automation scripts using WinRunner.
• Performed System testing and Regression testing of the application
• Performed Functionality Testing, and GUI Testing using WinRunner.
• Executed the Performance testing Using Load Runner to analyze the behavior of the application under different load conditions.

Confidential

OPERATIONS MANAGER

Responsibilities: Operations:

• Integrated business development and operation groups input to create customer logistic solutions for 25 projects with revenues up to 3 M.
• As member of executive team, managed customer client relations and operations departments as sales increased 18.5 .
• Assistant to President for business lead, facilitated status reviews. Maximized efficient use of man-hours by allocating program resources to critical activities.
• Managed accounting and financial transactions including monthly statements.
• Projects Oriented:
• Projects included online financial services, eLearning platforms, and knowledge portals for a range of high profile clients.
• Compiled departmental cost data for use in developing detailed, benchmarking and activity-based costing reports. Used Six Sigma methodologies for project implementations. Advised on top level strategic vision, planning and business development efforts.

Confidential

SYSTEMS/NETWORK ADMINISTRATOR

Responsibilities:

• Installed software, patching, upgrading and maintenance of operating system.
• Installed, upgraded and maintenance of server hardware components as per requirement.
• Responsible for web services administration.
• Installed complex hardware and software and upgrades to ensure work is performed as per the company policy.
• Also responsible for supervision of backup and disaster recovery operations.
• Created and implemented recommendations to improve scalability and performance.
• Performed system startups and shutdowns.
• Responsibility includes maintenance of the system by installing and upgrading the application packages.
• Install and configure the modem, routers, hubs and LAN terminal servers.
• Manage, setup and maintain the groups and user accounts.

Confidential

PROJECT MANAGER

Responsibilities:

• Implemented ISO 9002 methodology.
• Defined the customer's critical to quality CTQ issues and requirements for current Defect Management process.
• Measured performance of the As-Is process and collected metrics such as defect resolution rate and cycle time.
• Analyzed the data collected and process maps to determine the root causes and identify opportunities.
• Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis for enhancements, Cost benefit analysis and ROI analysis.
• Implemented Project Management Offices PMO for Tata and clients
• Conducted user interviews, one to one sessions with the managers and the critical users, and arranged JAD Sessions.
• Provided To-Be process maps and recommended improvements such as streamlining workflow, enhancing defect traceability, reducing manual handshakes, and providing integrated defect view for all stakeholders.
• Acquired appropriate business rules in coordination with users to understand the business functionality.
• Analyzed and reviewed project elements involved in traceability including testing artifacts, end-user support documentation and training materials to provide tractability across the project.
• Develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
• Assisted Test Lead, Testers understanding business process and help them successful completion of Testing
• Created user guide and production documents for NGSS and thereby improved productivity of production application support groups.
• Collaborated with the ARM/ARC throughout the documentation effort.
• Documented process flows, process dependencies, and production environment configuration.
• Install, deploy and configure applications, perform installation verification
• Apply vendor patches as released, software testing, certification and implementation of NPA
• Writing queries or data analysis and QA report testing
• Coordinate and install new vendor releases, and assisted users with troubleshooting functionality issues
• Planning, Scheduling, Support test, training, and production environments
• Manage change, release, and problem events, produce tech plans for new or changed solutions
• Prepare rollout schedule and negotiate with clients/users
• Assist with Data issues when needed Bulk updates or moves, backups, migrations
• Mentor team and organize training sessions for team to improve performance
• Developed and managed overall project management effort, establishing goals and metrics, measuring performance and reporting status of developmental programs.
• Supervised design, plan and execution.
• Built and managed project plans/schedules acquire, manage and coach resources lead weekly status and ongoing risk mitigation meetings with sub team leads conflict resolution control project scope/budget and weekly/monthly status reporting up to executive vice president level.
• Performed budgetary control on project costs, variance analyses, and sensitivity analyses to facilitate decision making for Corporate Management.
• Monitored project expenditure by providing monthly expenditure and cost variance analyses to management.
• Also provided analyses and recommendations in areas such as budgets, forecasts, financial plans and business forecasts to Project Management and the Finance community.
• Led teams with over thirty people across 5 or more different functional units internally and externally. Manage external vendors as well as customers.
• Supervised release and deployment and post production support.

TEAM LEADER

Confidential

• Led efforts to test Yellow and White pages publishing software used internationally
• Led team of 15 QA Engineers to create automated test suite and ensure compliance of 16 client and 4 Unix server applications on 4 platforms with established design blueprints
• Staffed and managed team of fifteen, managed 1 million budget, developed implementation templates and methodology, managed issues and project plans.
• IT CONSULTANT, Various Clients, Guwahati, India Freelance computer consulting to various clients.
• Developed technology solutions to drive businesses of various clients in retail, logistics, supply chain and healthcare industries that included application and web development, training, networking, security and other projects.