Services Analyst Resume Profile

SUMMARY
Nineteen years of proven experience working across multiple industries providing excellent customer service, training, business process and communication support. Skilled in building positive relationships with both colleagues and clients.

Professional Experience

Confidential

Provide communication and technical support for the Navy Marine Corps Account Enterprise Program Office
First line technical and business process support for 500 users working within Microsoft Project Server 2003 and HP PPM Tool
Respond to service requests for both tool sets in a timely and efficient manner
Responsible for various release activities for the PPM tool across the enterprise, including training, communication, writing test scripts and user acceptance testing

Project Manager

Confidential

Communication and training lead for the Navy Marine Corps Account Enterprise Program Office EPO
Responsible for analyzing, planning and implementing communication vehicles for system and operational releases
Facilitated training program for project managers joining the Enterprise Program Office EPO , including content design
Trained project managers using virtual classroom technology
Support 500 project managers through maintenance of standard project management processes
Responsible for maintaining virtual library of EPO process documentation on designated SharePoint site
Provide technical help desk support for Microsoft Project Server 2003

Business Services Analyst

Confidential

Worked with a variety of clients providing business process management support including documenting current processes, gap analysis, and developing new standards.
Provided process training and communication support. Assisted organizations with managing change