SUMMARY

• Digital Innovative, Transformation and Strategic Leader with successful track record of overseeing engineering, operations of award - winning, innovative and products multi-million-dollar revenue streams.
• Hands-on technical leader with up-to-date expertise in Site Reliability Engineering, Infrastructure Operations, Multi Cloud Strategy, Agile Transformation/DevOps, AI and Cybersecurity. Built small and large global high performing teams attracting, hiring and retaining top talent at multiple organizations within a culture of data driven insights and execution.
• Technology leader with strong business acumen in P&L responsibility, Governance and Presenting operational metrics/strategy to C-Level Executives.

TECHNICAL SKILLS

• Digital Transformation, Data center operations, Product Management and Operations.
• Multi Cloud architecture, strategy (AWS GCP, Azure, PF), Micro Services, Docker Container and K8s
• API Apigee, IBM Data power, CDN Akamai, CMS Adobe AEM, Team Site, WebSphere portal/commerce, SharePoint
• Financial Services, Fintech Payments, Risk, Fraud, Compliance PCI/AML, KYC and Pricing
• Jenkins, Run Deck, CA Release Automation, Ansible and Terraform
• JavaScript, Rest, React, Node JS, JEE, .NET PHP, Go and XML
• Business Analysis, DevOps, Agile Development, SDLC
• Splunk, ELK, Soasta, Dynatrace, Nagios Sitescope, Zipkin, aws cloud watch and cloud trial
• MS, Oracle, NoSQL - Cassandra, Dynamo, Big Data - Cloudera, Hive, Kafka, Solr, Spark, Neo4j, ML/AI Platforms - Tensor Flow/Google AutoML

PROFESSIONAL EXPERIENCE

Senior Manager/Director

Confidential, San Francisco, CA

Responsibilities:

• Improved the availability from 99.95 to 99.999. Build next Operational Service intelligence monitoring with data driven predictive analytical capabilities across thousands of KPI’s using AI/Machine learning models, black box, white monitoring, SLA’s driven by SLI’s/, SLO’s. Monitoring stack built on Splunk, ELK, Dynatrace APM, Nagios, Prometheus, Zipkin and other Open Source tools.
• Established and implemented SRE model with team focus to oversee Platform Operations, Release, Problem, Capacity Planning, Configuration and Change Management Processes for both on prem and cloud. Building a DNA of Automation, Auto scaling/self-healing, reliability as feature across the operations. Release automation with self-service model, Continuous Build and Deployment.
• Improved the CSAT by 10% and NPS score by 5X. Build Incident and Problem management framework strategy using data driven approach, thematic analysis, reduce MTTR,5 why’s, Pareto chart, Data analysis model proactively solving customer issues and resulting in Error free transactional system.
• Led the Digital Transformation for agile development lifecycle and operational platform in the entire organization. Built and operationalized IaaS/PaaS Platforms DevOps, CI/CD operational pipeline across WU with Jenkins, JIRA. Ansible/puppet, Open Shift/Kubernetes, Docker, Network virtualization, NAS replication, Active/Active across DC’s.
• Improved the security and compliance across organization by building next generation SOC Platform. Mitigation of DDOS, BOT and api attacks by implementing multilayer operational security strategy using Akamai CDN, Kona Site Defender, BOT Manager, Internal WAF, Apigee Sense and Application controls.
• Led cross functional team on designing Data protection, Encryption, Privacy and policies for GDPR compliance. Manage annual compliance control for PCI DSS, SOC & Other security initiatives.
• Improve the business conversion by 20% from 60% on risk approval. Building and Operationalize next generational risk platform on FICO Engine, Cloudera/Hadoop, Kafka, Neo4J, Cassandra and Flume.
• Establishing cloud strategy, cloud operations and governance structure for Confidential Enterprise shared IT Services in AWS.
• Manage technology vendors, governance, negotiate contracts and SLA. Manage CapEx and OpEx budget and spending for the IT operations with a goal of staying within + or - 5% variance.

Manager

Confidential, Denver, CO

Responsibilities:

• Led Digital Transformation improving business speed to market launch of country sites from months to days. Building and Operationalize Next generation digital platform hosting 200+ countries providing Omni channel experience in web/mobile/social/retail kiosk pos channels. Mobile & Digital Marketing Suite - Tracking & Analytics, Web optimization/monetization, Multivariate, A/B Testing, Personalization, Segmentation & Targeting and SEO / SEM.
• Improve the business conversion by 20% from 60% on risk approval. Building and Operationalize next generational risk platform on FICO Engine, Cloudera/Hadoop, Kafka, Neo4J, Cassandra and Flume.
• Reduce the payment transactional cost by 50% and decrease annual operational cost by 2 million. Building and Operationalize next generational digital payments platform on Tibco (EMS, BW, BEX) Stack for ACH, credit, debit, Visa/MC rails, Pin/3DS, SOFORT,, IDEAL, Faster Payments etc. including integrations with banks globally.
• Established a framework for BCP, disaster recovery, WU RPO/RTO standards, evaluated options, and presented high-level costs-benefits analysis.

Senior Application Architect

Confidential, Atlanta,GA

Responsibilities:

• Design and development of next generation remittance Platform on JEE stack using WebSphere Portal and IBM SOA stack
• Developed business case, use case requirements, scope of work and technical solutions.
• Propose Solution Architecture and Tech stack based on TOGAF standards

Technical Architect/Project Management

Confidential

Responsibilities:

• Technical architect consulting to various fortune 500 companies across pharma retail, banking and insurance (AstraZeneca, DFS Japan, Union Bank of California, Sentry Insurance, MetLife) in infrastructure Engineering, architecture and performance tuning of systems.
• Managed Service Proposal, SLA’s, Mentoring & Leading the high-performance team with onsite/Offshore Model of more than 100+ consultants.
• Responsible for full development life cycle of e-commerce applications and TOGAF architecture.

System Analyst

Confidential

Responsibilities:

• Performed design, analysis and implementation of Middleware Infrastructure.
• Developed high availability middleware solutions in WebSphere and related tools

Senior Web Developer

Confidential

Responsibilities:

• Developed client/server architecture systems and e-commerce sites.
• Administered search engines and scripting of various technical tools