PROFESSIONAL SUMMARY

• Skilled IT Professional with over 24 years of IT experience, specifically focusing on Enterprise Monitoring Solutions. Experienced in integration/customization of systems building automation, and improving monitoring tools and applications.
• Strong background in the Monolith and HP OpenView suite of products from an architectural development level. Expert Level in a variety of other monitoring tools and technologies like InterMapper and Kaseya.
• Excellent technical skills and product knowledge supporting Pre/Post-Sales Teams and able to speak to all levels of audiences.

TECHNICAL SKILLS

HP-UX, Windows, AIX, SunOS/Solaris platforms, Linux Cent/OS, Monolith, InterMapper, Orion Solarwinds, Kaseya, MC/Service Guard, HPSC/Service Center, OpenView Network Node Manager, OVO/OM/OpenView Operations on Windows and Unix, OVR/Reporter, OVPA, OVPM Performance Manager, OVIS Internet Services, SiteScope, Business Services Management BSM , SenSage Consolidated Logfile Warehouse CLW , Performance Insight, Quality Center, PerfView, GlancePlus, CA Unicenter ServicePlus Service Desk, SAP 4.X Basis, SAP Workplace, Tivoli, Baan IV V, Oracle7-11, Informix, SQL, Microsoft MOM 2005, and other various Microsoft Products.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Director Managed Services

• Responsible for establishing enterprise-wide monitoring products, tools, guidelines, vendor selections, architecture, pricing, software support and licensing for Managed Services Organization
• Developed White-Label product offerings with sell-to and sell-through capabilities to generate additional revenue streams and expand to new industries
• Establish processes for providing CHR Clients with Customized Real-Time Dashboards, Performance Reports, Notifications and Escalation procedures.
• Provide NOC Tours, Demos, and Presentations for all potential clients.
• Product Manager for Managed NOC including all monitoring applications/tools for managing Servers, Applications, Databases, and Network Devices for various industries.

Confidential

IT Technical Architect

• TCP Master Level -- HP Software Technical Architect/Engineering Lead for HPIT Monitoring Services Engineering organization
• Performed Data Center Consolidation of migrating 85 centers worldwide into 6. Provide technical support for internal HP IT Organization and internal customers, Operations/Support, and Engineering Teams for OM/OVO/ on UNIX and Windows, Database and Application SPIs, OV Internet Services, OV Reporter, OV Performance Insight, OV Dashboard, OV Performance Manager, MC/ServiceGuard, MS MOM, and former Mercury Agent-less Monitoring Products
• Work directly with HP Software Developers on various products for cross-functional integrations and product improvements. Develop baseline platform and application monitoring for heterogeneous environments using Smart-Plug-Ins SPIs . Provide product support training, mentoring, and documentation for 1st, 2nd, and 3rd level support

Confidential

Sr. Solutions Architect

• HP OpenView product owner/architect for entire U.S. region, duties include installing, integrating and upgrading OVO/Unix, OVO/Windows, Network Node Manager, Reporter, OVIS, various OS and application SPIs for customer environments
• Provided custom tooling, automation, standardization, and personnel training/mentoring of all Team Leads on all products

Confidential

OpenView Technical Consultant

Provide customers with technical expertise regarding infrastructure and all aspects of enterprise monitoring and reporting. Duties included hands-on training of all personnel and documentation of various procedures and processes

Confidential

Enterprise Management Support Specialist

• Responsible for all Application software installation, configuration, evaluation, documentation, testing, and implementation for multi-customer environment
• Provided technical support and customizations for HP OpenView framework supporting multiple customers
• Provided close interaction between multiple departments to anticipate and meet customer needs
• Performed initial installation and configuration of MC/Service Guard clustering environment for Production Applications, and provided personnel training
• Established enterprise backup strategy, disaster recovery guidelines, and procedure documentation
• Provided outsourcing support for OpenView, Tivoli, and TNG frameworks to multiple clients across multiple platforms
• Migrated APAC region customer environments from Tivoli monitoring framework to OpenView with CA UniCenter Service Desk for internal Help Desk application
• Integrated OVOW, OVOU, NNM, Reporter, Performance Manager, Service Information Portal, Internet Services, Statscout, and TelAlert products for Australia region
• Installed and configured OpenView framework for Singapore office to monitor local customer environments

Confidential

Sr. UNIX System Administrator

• Provided support for multiple facilities running HP-UX, MC/Service Guard, Informix Databases, OpenView Omniback II, OpenView IT/Operations, OpenView Network Node Manager, PerfView, MeasureWare, Ignite-UX, EMC Power Path, and EMC Control Center
• Responsible for establishing enterprise-wide backup procedures, and Disaster Recovery Procedures
• Provided personnel training, mentoring and procedural documentation for company-wide processes

Confidential

Baan Support Project Manager

• Responsible for all Baan and UNIX configuration and administration, all Baan IV and ERP software installations, patches, and upgrades for UNIX HP Sun and NT platforms with MS SQL Server and Oracle databases
• Duties included all System configurations, performance tuning, data integrity, disaster recovery planning, VRC and Package Combination maintenance, all patching, procedure documentation, site personnel training, user accounts, and printer setups
• Provided technical support for various customer sites running Baan ERP and UNIX for production and development environments

Confidential

Systems Support Engineer

• Provided Pre-Sales support for all Hewlett-Packard Resellers - VARS and DARS for US
• Responsible for HP Server and Workstation configurations
• Duties included both Pre-Sales and Post-Sales Support of all HP and EMC hardware and

software products

Confidential

• IS Operations Manager and UNIX/VMS Sr. Specialist
• Responsible for all Operations, day to day processing, staffing, training, scheduling, disaster recovery, and data integrity
• System Administrator of multi-site HP9000 and VAX Cluster environments
• Supported the Baan IV environment
• Negotiated and maintained all hardware/software maintenance contracts, purchasing and licensing. Duties included system configurations, software installations, software evaluation, system performance and tuning

Confidential

Sr. VAX/VMS Support Specialist

• Responsible for all hardware and software installations, upgrades, and licensing for 28 US sites
• Provided training and Help Desk support for all on-site personnel
• Established Enterprise-wide Training Policies and Procedures for onsite System Administrators

Confidential

VAX/VMS System Administrator

• System Manager of VAX Cluster environment responsible for maintaining various offsite facilities
• Duties included hardware and software installations and upgrades
• Trained and implemented departmental Total Quality Management TQM system
• Project Leader in Data Processing support of F-16 and F-22 Aircraft, including installation, configuration, and maintenance of Real-Time Telemetry