PROFILE

• Quality Assurance Manager with experience in Software Application Testing, Data Center Relocation testing, Disaster Recovery Testing, Insurance Testing, Quality Assurance Strategies and Methodologies, and Decommissioning activities to redeploy resources and save money.
• Having over 20 years of experience in financial and other industries provides insight into potential opportunities for improvement. My ability to communicate well is supported by my letters of recommendation, Quality Management successes, and a published book provide you with an effective leader for your strategic goals. An ongoing education program keeps me up-to-date. Meeting client expectations with high quality conformance processes and continuous improvement strategies help create value for you.

SUMMARY OF QUALIFICATIONS

Quality Assurance Manager

• Standards Deployment Guides, Release Guides, Version Control, Operational Document Review Ops Guide , Delivery Schedules, Naming Conventions, Test Scripts, Work Flow for Testing Requests
• Tools Quality Center Requirement Traceability, Test Plan Repository, Test Lab Cycle Testing, Defect Tracking, Reporting
• Strategy Testing Strategy, Test Plan, Project Plans WBS
• Resource Planning Scheduling project testing resources
• Project Planning Project Plans
• Defect Tracking Triage, Screen Capture, Steps to Reproduce, Reporting
• Metrics Defect Status, Severity, Priority, Category, Email notifications
• Playbooks List of critical activities, resources assigned, status, and contact

SUMMARY OF EXPERIENCE

Quality Assurance Manager

Confidential

• Managed a team of 4, Quality Center Implementation included training, application rollout to 185 enterprise wide, performance testing with Load Runner, automation testing with QTP, SharePoint repository for test results, project artifacts, and project planning schedules. Responsible for administrative duties including performance reviews, scheduling, and project cost tracking. Prepared capacity planning and activity tracking reports. Established a performance test environment for this auto insurance client.
• Imported over 250,000 test scripts into QC using excel spreadsheet import established structure and naming conventions, streamlined maintenance by created a test script repository. Provided metrics reporting from QC in a paperless delivery for morning recap. Tracked all defects on/offshore using QC. Reduced manually testing effort by 80 by preparing data for testers using multiple computers running automated scripts.

Quality Assurance Manager

Confidential

• Legacy Decommissioning Program Manager saved 140k, established program
• Successfully lead QA Testing for Data Center Move, DR, and Enterprise Unified Platform.
• Established Vendor Quality Assurance Guidelines, Quality Center Repository, SharePoint.
• Successfully lead code consolidation, application Database upgrade testing for the enterprise.
• Implemented Automated testing using QTP, data sheets for regression testing 400 scripts
• Coordinating Performance Test with external teams and User Acceptance Test UAT with end users
• Analyzed long-running transactions to identify opportunities for performance improvement
• Established Deployment Guides which must be detailed and include code, and related components, source and destination locations, compile instructions, and execution sequence. Each test cycle requires review of the guide to ensure completeness including file paths, file component names, and other critical deployment details
• Developed Vendor Release Guides as a corporate standard for software vendors under contract to deliver code to ensure a high level of code quality received for QA Testing. Reduced release code quality issues by over 95 . Provided sample quality artifacts to vendors to ensure consistency, including templates for Test Script, Release Guide, Code, Database objects, Delivery Schedules, and the required use of corporate tools including Quality Center for Testing and Defect Tracking. This eliminated redundant defect tracking systems.
• Evaluated and administered a Version Control for Program code using Visual SourceSafe that help ensure that the latest code was deployed for configuration management.
• Operation Guide Review process was established to ensure the Quality Testing Team has all the artifacts needed to begin testing. Methodical migration process ensured all code was efficiently deployed.
• Developed testing resource schedules to ensure testing resources are available when code is expected, and that the proper resources were involved.
• Established naming file location conventions to ensure files are placed in the appropriate location and consistently named.
• Using a work flow tool, requests for testing are tracked. Email notifications keep the team informed of progress and issues, and help coordinate testing jobs to minimize potential conflict with regard to data, or risk.
• Using the Quality Center tool I established requirements traceability to test script steps. This ensured all functionality was properly tested, and defects are linked to the function that failed. The Test Lab was used to organize multiple testing for multiple releases using reusable test scripts. Established a test script repository with over 3000 test scripts to improve reuse, and reduce maintenance effort.
• I developed a Testing Strategy document for an enterprise-level project that included application code unification, database upgrade, application upgrade, and peripheral application testing. Unit testing, SIT, QA, and UAT Testing was performed and artifacts collected in the Quality Center. Collaborated with technical and business groups to demonstrate the value of quality. Presented test results to the business for approval. Mentored business UAT testers on testing strategies and helped them develop test scripts. Communicated daily progress reports to the organization using a project website, PowerPoint presentations that included testing accomplishments, defects identifies, graphs of defect severity and applications impacted, and metrics. Delivered daily summary status email report, lead daily status conference calls, and maintained QA Testing artifacts on project websites. Daily 4-page presentations quickly disseminated QA Testing Project Status for 16 MM project to all business stakeholders to ensure clear communications and a high degree of confidence. Created Test Plans for each testing request and obtained business approval prior to commencing the testing. Created Test Scripts using specially formatted Excel spreadsheets and imported them into the Quality Center tool.
• Incorporated the Quick Test Pro QTP tool to automate regression testing and reduce testing time. Team performed Load testing Load Runner to measure server load for PeopleSoft related testing.
• Developed detailed Project Plans by phase with resources assigned and timelines with estimated effort to ensure projects are completed on time. I created Milestones charts to simplify project status.
• I created daily defect reports and graphs using the Quality Center tool. Lead Daily Defect Triage meetings to evaluate defects received, assign them to the proper resource, and manage defect resolution efficiently to deliver quality code on time as expected. Utilized email notification to resource assigned, and also created a Defect Triage DL to ensure key technical leads were aware of testing activities and related defects.
• Responsible for creating Testing Strategy, Quality Center Repository, Communications, and managing over 2900 test cases. Lead a team of 12 onshore/offshore testing resources, and 24 UAT testers. Created a project plan, executed the plan and provided daily metrics reporting using PowerPoint, Excel Charts, graphics, and progress metrics spreadsheets. Data Center Upgrade/Advancement involved 80 Testers, 300 Servers, and tested 250 applications.
• Performed assessment, Identified affected applications Created an application inventory Prepared risk and contingency plans. Worked with members of the QA Automation team to configure Testing Projects, Test Plans, Test Steps, Defect Tracking, and Reporting Traceability Defined requirements and linked them with related Test Plans, Test Cases, and Test Steps to establish Requirements Traceability to ensure delivery with high quality.

Quality Assurance Manager

Confidential

• Responsible for leading the Automation team in the initiative to automate manual test scripts.
• Identified the workflows and created diagrams to review the process with others.
• Programmed application for streamlining Data Conditioning requests.

Quality Assurance Manager

Confidential

• Established policies/procedures paperless work flow system for a national QA program.
• Responsible for Quality Programs for an Interactive Marketing organization that include: Perform risk assessment, develop testing strategies, design and implement test plans, perform technical testing including the use of automated test tools. Create project plans and schedules relating to implementing test programs during the software development life cycle. Represent a marketing role with current and prospective clients to elaborate on the Quality Process and methodologies in use. Provide process related training and implement an automated work flow tool to facilitate production throughput. Review lessons learned from practical experience and refine processes as needed to improve efficiency, and customer satisfaction. Track and facilitate resolution of exceptions that are discovered during the development process. Provide quality related reporting to clients with metrics, and test details.
• Responsibilities include developing, establishing and maintaining quality assurance programs, policies, processes, procedures and controls ensuring that performance and quality of products conform to established standards and agency guidelines to ensure lasting customer satisfaction. Provide expertise and guidance in interpreting regulations, agency guidelines and internal policies to assure compliance recognizing problems proactively driving quality aspects of projects during project team meetings.
• Lead teams/projects reviewing and approving documents associated with product development, technical transfer and commercialization to ensure Compliance and Product Quality specifications, Process and Analytical Method Validations, Investigations root cause analysis . Coordinate with managers and staff throughout the organization to ensure that the QA system is functioning properly. Advise on changes to the quality system and the systems implementation and provide training, tools and techniques to enable others to achieve quality. Write project specific Design Quality Plans, procedures, reports, certifications, etc.
• Testing Related Tools: Link Scan for automated scans and link checking, AppPerfect for load testing, Mercury, Load Testing, HttpWatch Fiddler for tracking search engine metrics code, Macromedia Flash, Dreamweaver for HTML website analysis, Lift for accessibility testing, Fireworks for graphics, Adobe Photoshop for imaging, Snag-it for screen captures to support testing documentation or issue tracking, Adobe Acrobat to create and annotate PDF files for quality reviews, Windows Media Player QuickTime for video and audio testing, MS Office for quality specification and financial related documentation, Visual SourceSafe for version control of master code and documentation management, BrowserCam for cross-browser testing and remote access to multiple hardware and software testing platforms, InSpyder Insite for rapid spell-checking of entire websites, WinMerge for file comparison, Adobe ImageReady for converting image files for the web, Xenu for link inspection, QuickBase for work flow and Quality Management System QMS including automatic email notifications when exceptions are detected, or tasks are assigned.
• Performed extensive load testing for the major retailer for online ecommerce website Methodology: Agile, Waterfall, Iterative, SDLC. Created Load Scenarios and scheduled Virtual Users with Parameterized Scripts to generate load. Created Vuser Scripts in VU Gen based on test scenario and designed to execute on LR controller. Responsible for tracing, timing, and troubleshooting individual application components under load
• Conducted Performance test Load test, Stress test and Volume test , created Scenarios, Monitored database servers Oracle , and application servers using monitors
• Analyzed Performance graphs and provided recommendations on performance improvements
• Utilized LoadRunner to emulate virtual users and measure performance on servers using LoadRunner Analysis to analyze response times of critical business transactions under load
• Databases: Oracle, SQL Server, SQL, MS Access, ODBC

Senior Project Manager

Confidential

• Performed Systems Integration testing with Access, and SQL Server databases, and patient billing and patient medical records systems.
• Managed a team of 25 individuals, performed analysis design, developed prototype and requirement specification document.
• Presented Train-the-trainer training to prepare to rollout to over 300 users.
• Processed 12,000 transactions/year, and over 1 million in annual payments.

Project Manager

Confidential

• Architected and Designed an Application to provide the Delaware Court System the capability to rapidly capture and process confidential criminal history/trial information.
• Designed and implemented an Event-Driven process to run most tasks automatically in a background process to save time and improve efficiency.
• Executed User Acceptance testing to validate sentence order is correct.

Adjunct Professor/Author

Confidential

• Established Graduate Programs for Software Quality Assurance, and Project Management.
• Published Visual Basic .NET computer software textbook used at Penn State University.