EXPERIENCE

Confidential

Organizational Change Management OCM Senior Subject Matter Expert

• Streamlined the OCM strategic planning effort for the re-organization of an Oracle eBusiness Suite implementation by effectively utilizing the Oracle Unified Method OUM
• Developed a lean OCM strategy and plan for a resource constrained environment to include the following complimentary work products: Change Agent Structure, Communications Plan, Change Management Warning Signs strategic deviations, risks, constraints, and issues , and Integrated Master Schedule for all of the solution adoption work streams.
• Reduced the probability and impact of OCM risks and issues by implementing an aggressive management plan
• Enhanced communication across the program by translating 'ERP Speak' into easily understood communication artifacts

Confidential

OCM Project Manager

• Optimized the Program Management Office PMO for an Oracle E-Business Suite Implementation by:
• Facilitating the development and communication of the business strategy
• Interpreting contract performance work statement to develop overall project objectives and the role and function of each team member and program stakeholder
• Developing program governance structures and institutionalizing internal processes and procedures
• Investigating background and experience of team resources to develop superlative staffing plan
• Decreased task time and increased quality of deliverables by:
• Developing and managing a project schedule and metrics plan
• Leading a project team to achieve established cost, schedule and performance metrics
• Increased visibility into project status and built client confidence by providing progress reports to senior leadership and other stakeholders
• Translated highly complex ERP concepts in ways that could be understood by a variety of audiences
• Reduced the probability and impact of project risks and issues by implementing an aggressive management plan
• Identified emerging client needs in the areas of OCM and Training and influenced senior leadership to adoption by:
• Researching various change management methodologies to derive a unique and tailorable set of processes for the client
• Developing, testing and implementing a change management methodology for the client
• Piloting and measuring the success of the methodology in a small organization 85 employees to determine effectiveness
• Implementing the methodology in large organizations ranging from 5,000 250,000 employees
• Transformed the client workforce by mapping current career fields and jobs to the new ERP roles and jobs
• Analyzed union intricacies and developing a union notification process
• Modernized end user identification and preparation process
• Increased level of stakeholder commitment by:
• Developing and managing a comprehensive communications plan and creative artifacts to capture the attention and communicate the message to various types of stakeholder audiences
• Coaching, and mentoring senior and middle level management to effectively lead the change
• Planning, staffing, and managing booths for numerous trade shows and conferences

Business Process Analyst

Instrumental in successfully re-organizing multiple organizations, increasing efficiency by up to 250 by:

• Institutionalizing streamlined processes utilizing UML/USP and CMMI methods
• Developing and managing a detailed project schedule to allocate effort to prioritized process efforts
• Leading process experts in facilitated sessions to define use case scenarios, processes, tasks and actors
• Designing and validating process flows and developing complimentary business rules and procedures
• Automating processes utilizing workflow tools including Livelink and Sharepoint
• Utilizing role based training to equip effected process users
• Establishing and delivering metrics reports to monitor and measure process efficiency and utilization rate
• Leading development of critical scorecard system components
• Facilitating Balanced Scorecard workshops
• Analyzing and presenting workshop summaries, results, conclusions and recommendations
• Advising on performance measures, initiatives and targets
• Training project team members in balanced scorecard principles and client specifics
• Providing technical support to collect, track, analyze, report and communicate performance results using Balanced Scorecard software

OCM and Training Project Manager

Transformed the client culture and trained 5,000 users on a Knowledge and Content Management System by:

• Developing a detailed project schedule, cost estimates, established project risk mitigation plan, planned project quality activities, refined resource needs, and an OCM and Training plan.
• Advising client on OCM and Training best practices based on continuous research and interaction with network.
• Developing instructional design and documentation standards in accordance with client regulations.
• Conducting learner and resource analyses to define blended learning approach and training release strategy.
• Administering analysis of alternatives process to assess and identify courseware development software.
• Assessing criticality, frequency, complexity and difficulty of performing solution transactions to determine optimal training delivery method e.g., classroom, Web-based, performance support, structured on-the-job formats .
• Designing train-the-trainer strategy.
• Facilitating peer reviews and conducting quality control on training work products and deliverables.
• Conducting team member training in adult learning practices and instructional design techniques.
• Managing activity and reviewing deliverables generated by OCM team leads communications, workforce development, policy and compliance, and local participation to ensure quality standards were met

Confidential

Senior Consultant

Instrumental in Developing the Functional and Technical Architecture for a People Soft Human Resource System Planning Project by:

• Developing and managing a project schedule for determining the estimated transaction volume of the current and future state systems
• Researching current system architecture and presenting observations, issues and impacts of system
• Developing architectural models for proposed client/server architecture
• Mapping current processes to PeopleSoft processes analyzing functional gaps between the two systems
• Estimating transaction volume and potential database size
• Tracking hours and expenses for the project team

Instrumental in planning the transformation of the client culture by:

• Assessing the environment to scope and plan the change
• Developing an Organizational Change Management OCM Plan
• Developing a detailed project schedule to plan activity
• Developing a risk management process and mitigation plan for OCM risks and issues
• Developing an effective communication plan and products
• Evaluating and suggesting improvements to governance processes
• Developing a readiness and measurement plan to ensure that the desired level of commitment was obtained and that all aspects of the change remained on track and were achieving their intended result.
• Coaching, and mentoring the senior and middle level management to effectively lead the change
• Monitoring impacts of change and communication products via questionnaires and focus groups

Transformed mainframe system to a web-enabled partial data warehouse by:

• Developing prototype consisting of Windows NT file server, NT web server, Oracle database server, 16 local workstations and 32 remote workstations
• Developing and managing a project schedule for the effort
• Creating data models utilizing Erwin/Bpwin software modeling tools
• Developing project web site using web-based applications HTML, NetObjects Fusion and JavaScript
• Constructing internet security policies
• Designing a security architecture and implementing security for the environment
• Presenting lectures on topics related to internet security

Facilitated the business case analysis for an Pharmaceutical Ultra High Throughput Screening by:

• Developing and managing a detailed project schedule to allocate work to prioritized process efforts.
• Leading process experts through sessions to define current business rules and processes.
• Designing process flows and developed complimentary business models
• Testing processes and procedures with subject matter experts to validate accuracy
• Assisting cost team in determining estimated ROI and other benefits of adopting new process

Confidential

Senior Consultant

• Working closely with the OCM team to develop and manage the OCM tasks for the budget module
• Developing and conducting the Conference Room Pilot, testing and training efforts, and all related deliverables
• Constructing PeopleSoft models
• Mapping the current organizational structure to the design of the PeopleSoft budget tree
• Developing project charter and implementation plan
• Developing and managed project planning schedule for budget module
• Pioneered the implementation of the People Soft budget module for a large manufacturing company by:
• Assessing the environment to scope and plan the change
• Assisting with the development and implementation of the Organizational Change Management OCM Plan
• Identifying OCM risks and issues related to the budget area
• Developing an effective Communication Plan and work products
• Ensuring that the desired level of commitment was obtained at periodic milestones by developing and implementing a readiness and measurement plan and surveying affected end user population
• Monitoring impacts of change with readiness and measurement plan to confirm that all aspects of the change remained on track and were achieving their intended result.
• Validated Y2K compliancy of a large insurance management system by:
• Mapping data and business functions from system to system
• Reviewing and approving all COBOL conversion programs
• Identifying technical and functional gaps
• Developing test strategy, plan and project schedule
• Designing environments for development, test and production
• Utilizing automated testing tools to develop test scripts and scenarios, and execute system test
• Documenting and presenting test results to client leadership

Confidential

Consultant

Migrated financial management mainframe system to client-server system by:

• Providing role-based training to functional staff on cost accounting basics, activity based costing principles and practices and on how to use the various modules of the system
• Training site technical staff on system administration procedures
• Analyzing current roles and responsibilities and mapping them to new roles and responsibilities
• Developing hardware and software installation procedures, system administration manual, and end user manual
• Configuring, testing and installing hardware/software for 107 clients and 27 servers at 15 remote sites
• Purchasing hardware and software for installation
• Performing site surveys to assess technical environment
• Leading requirements specification meetings with users and technical team members
• Conducting daily, weekly and monthly accounting transactions for client
• Conducted periodic financial and technical audits of the accounting systems
• Reconciling monthly customer billings
• Managing client budget against actual cost

Administered Novell-Apple client/server network and Oracle Database at 97 up time

Confidential

• Optimized parts inventory by:
• Increased machine parts sales by providing superior direct and indirect sales and engineering support
• Inventory Manager - Parts Department
• Re-engineering supply chain process to successfully manage and reduce required inventory levels
• Negotiating deals with preferred suppliers to receive lowest cost possible
• Developing basic inventory tracking system using statistical process control software package
• Reconciling monthly customer billings
• Tracking and recovering international and domestic freight
• Providing language translation services for Italian parent company
• Developing departmental budget and performed monthly reconciliation against actual costs.
• Successfully implementing Just in Time system to achieve the lowest inventory costs in the history of the company

Migrated mainframe to client/server environment by

• Executing trade studies to choose optimal client/server solution
• Providing technical support to mainframe migration team
• Installing, configuring and maintaining client workstations

Confidential

Junior Analyst

• Managed university's American Express Corporate Account by processing individual employee applications for accounts, reconciling AMEX report against status of employees and terminating accounts for non-active employees
• Monitored individual AMEX expenditures to determine validity of charges
• Conducted analysis of university's financial reports including development of a cost accounting spreadsheet depicting the financial position of each Metropolitan Area university and working with outside auditors to ensure financial integrity of the university. Aggregated findings in a quarterly report that the VP was able to utilize to determine the need for re-positioning the university in the marketplace
• Provided technical support to the office by administering Wang mainframe Budget application and training office personnel on use of application

Confidential

Junior Analyst

• Processed Student Financial Aid applications
• Created and interpreted SAS/FAS accounting and financial reports for utilization by Vice President and financial management staff
• Extracted and manipulated SAS/FAS data into Multi-mate format
• Provided technical support to the office by installing and configuring office PCs and managing VAX accounts
• Developed training plan, curriculum and schedule for training staff in how to utilize word processing Word and accounting Multi-mate software packages
• Trained staff in how to utilize word processing Word and accounting Multi-mate software packages