Project Mgr/Writer Resume

SUMMARY

Proven Track Record of writing and executing Training and User Manuals, Self Help Guides on implemented Applications and IT Methodologies, including using video editing tools for on - line training.
Excellent facilitation, interpersonal and written communication skills. Create written documentation and work with Developers to make sure they understand the Business Data, Workflow and Processing Requirements in order to construct accurate technical specifications saving clients millions of dollars. This includes Process Improvement and documenting internal SOPs.
Application Projects completed on time, within/under Budget for following SMEs: Call Center Systems, CRM Systems, Manufacturing Systems, HR systems, Accounting Systems, Sales, Marketing, Financial Systems, Digital Offer Systems and the Entertainment industry.
Exceptional research, written and oral business communication skills, from technical to marketing, content management and creative writing with ability to explain technical information to the business and create presentation models for such.
Self-motivated in learning new technologies. Google It.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Project Mgr/Writer

Responsibilities:

Create, Write, Design and Manage SEO Marketing Websites for small to medium clients, from Construction to Engineering to Retail. Includes website customization, creating Logos, copywriting/content editing, graphics, slide shows, videos using various software graphic editing packages along with GoDaddy Webdesigner, Google Analytics, Shopify, HTML, CSS. Maintain and update content of websites. Create marketing materials such as brochures, pamphlets, presentations.
Facilitate workshops with clients in order to obtain their functional requirements for their websites or various applications, using RAD.
Create, and Design Instructional/User Manuals/SOPs using Powerpoint, Word, Powerpoint, SnagIt, Movavi Video Editor. Teach classes for custom applications, MS Products and teach clients how to use the content editors to enable independence with their websites.
Create Informational Databases used for Reporting, includes data modeling using SQL.
Handle Administrative/HR which includes payroll, benefits, hiring, contracts, sales, marketing and graphic design.

Confidential

Business Systems Analyst

Responsibilities:

Created Data Models and Dictionary for applications, which included normalizing the data for use by the different business areas in order to reduce business Workflow processing and data redundancy.
Supported the business through the planning, analysis, design, development, testing, implementation and training of applications. All Documentation created using Sharepoint.
Worked extensively with internal and external development resources in knowledge transfer of business and data requirements. Created Use Cases, User Stories and UAT Test Cases for implementation. Use HP/QC.
Created, wrote and Conducted Training and User Manuals for applications that were developed in IBM’s Lombardi Tool using BPM, along with custom applications developed in Salesforce.com for workflow.

Confidential

Business Consultant

Responsibilities:

Obtained Functional Requirements via working sessions with product owners (JAD aka SCRUM). Created, wrote and assisted clients in all Documentation from Functional Requirements, Data Models to Test Cases to User Manuals using various BPM tools including Visio, Excel and Word.
Created/Wrote and Managed the Web Design, Internet Marketing, SEO and Content Management for various clients. Using content managers GoDaddy Webdesigner and Dotnetnuke.
Wrote Manuals and Conducted training on MS Office applications including database design and project management.