SUMMARY:

• Program Manager with 16 years of software industry experience encompassing all facets of software development.
• Managed a diverse range of projects with budgets sizes up to $10 million, including complex cross functional projects split across multiple continents and locations.
• Deep understanding of Lean principles, SDLC, and Agile SCRUM methodologies with 9+ years of agile software delivery experience on weekly and monthly release cycles.
• Diversified experience of shipping products in mobile applications, web - based enterprise applications, E-Commerce, CRM, federated enterprise web Services, cloud computing.
• Program management specialties: Leading project delivery teams including multi-location multi-cultural teams, External Vendor Management, Business and Technical Requirements Analysis & Specification, Cross Functional Team Management, Release Management
• Varying level of technical expertise in Object Oriented Programming (Java, C#,C++), WCF, Rest, SOAP, JSON, XML, SQL (SQL Server, Oracle, MySQL), NoSQL(Cassandra, ElasticSearch), Big Data Analytics Platforms (HDInsight, Hadoop), Cloud Computing

PROFESSIONAL EXPERIENCE:

Sr. Program Manager

Confidential

Responsibilities:

• Managing complex cross functional projectsmoving it through planning, design and into the development phase and then transitioning the release.
• Responsibility also includes resource management, risk management etc for the platform team of Confidential .
• The team delivers highly scalable web services covering e-commerce services music data services, and user data services with software stack in open source technologies in polyglot persistence systems.
• Team is also responsible for partner integration with mobile service providers, payment processors, 3rd party vendors of cloud service providers.
• These projects resulted in thousands of new subscribers.
• Managed Napster mobile (android/iOS) as well web client launch in Canada as direct to consumer product.
• Program also involved payment service integration with payment providers to accept preferred payments methods in Canada among other integrations.
• Manage programs to deliver new features and enhancements to Confidential Android, iOS mobile applications including campaign and user activity based push notification delivery, user profiles, profile search, and playback modes (kids, workout, auto etc).

Environment: Java, JavaScript, SOAP, REST, XML, JSON, Oracle, Cassandra, Elastic Search, Big Data Analytic platform, Android, iOS Platform

Program Manager

Confidential

Responsibilities:

• Managed complex cross functional projectsmoving it through planning, design and into the development phase and then transitioning the release.
• Responsibility also includes resource management, risk management etc in the Customer and Sales Services division of Microsoft that delivered solutions and services enabling cost savings and improved customer engagement for enterprise and partner customers.
• Successful delivery of a program that worldwide launched first version of UI integration platform tool (web application) to support Cloud Partners of Microsoft.
• Tool allows view multiple applications in shared context that integrate with complex distributed back-end systems in hybrid environment of cloud and on premise services and customer data.
• Managed programs that delivered new features and enhancements for support tool (windows/web application) that allowed integrated views and functionality of multiple applications in shared context.
• Tool enabled for support engineers seamless workflow integrating with back-end services and customer data.

Environment: CRM, .Net, C#, Windows, JavaScript, WCF, SOAP, REST, XML, JSON, SQL Server, Big Data Analytic platform, Cloud Computing

Sr. Test Lead

Confidential

Responsibilities:

• Led QA team in Sales and Support division Engineering team. Team was responsible for quality of cross functional applications that integrated with complex back end systems to support Enterprise and Partner Cloud Customers of Microsoft.
• My team was responsible for testing APIs of core back-end services as well as end-to-end integration testing.
• Successful delivery of a program for support of Windows 8.1 product launch.
• Responsibilities included driving end-to-end testing that involved multiple complex backend systems integration.
• Led QA effort audit service responsible for auditing activities of support engineers while resolving customer issues.
• Launched alpha version of Relational Graph Generator platform with UI tool that provided contextual view of Microsoft consumer customers’ data to support and business team.
• Back system included multiple ETL jobs to bring data from multiple customer databases and generating in-memory graph (Trinity) based on the query provided by the user.

Environment: CRM, .Net, C#, Windows, JavaScript, WCF, SOAP, REST, XML, JSON, SQL Server, Big Data Analytic platform, Cloud Computing

Technical Program Manager

Confidential

Responsibilities:

• Successful delivery of programs to migrate checkout system of external enterprise clients hosted in Amazon's e-commerce platform from an older programmatic representation of retail order to a new, graph-based representation of a purchase that involved a new federated, multi-service model for distributing the business rules that evaluate and validate purchases across multiple services in hybrid model of AWS and on premise services.

Sr. QA/PM

Confidential

Responsibilities:

• Led quality assurance of Kindle Mobile applications on multiple platforms Android, iOS, Windows Phone,PC,Mac
• Managed programs for Kindle in Android feature updates/enhancements performed.

QA Lead

Confidential

Responsibilities:

• Led a QA team responsible for test automation and API testing for telephony subsystem of Confidential product, a feature phone platform based on Microsoft Windows Embedded CE Core.

Software developer in Test

Confidential

Responsibilities:

• Test planning, automation and execution for front and back end services for MSN Mobile and smart watches.
• Designed and developed a framework for automated test processes, test tools and Build Verification Test (BVT) scripts for several feature areas -
• Data Collector service, single and multi-master Database Replication, Web Services and Web application.