SUMMARY

• An experienced and successful servant leader in enterprise - level technology environments. Fostering an environment of sharing, trust, questioning and collaboration for constant improvement and development of a team. Having a proactive and consultative approach to traversing executive, business, and technical levels, with consistent translation, and Socratic questioning so to understand what is being explained at other levels. Using cognitive flexibility, technical to business and reverse translating, leading and vetting with pragmatic, diligent, and savvy, decision making, to create synergy and harmony across organizational silos, being mentally present with high EQ. With 21 years of Leadership, most of them client-facing, at the top to bottom dialogue levels, at a program or product level, responsible for program execution.
• Providing professional services, engaged in pivotal roles of Leadership, Coaching, and/or Teaching. Proactive, and hands-on, helping teams and individuals find resolve through an array of components of agility and various frameworks, and how to apply them at appropriate times. Having transformed over a dozen teams and sizes over 150, mostly with distributed teams, facilitating the Agile Release, responsible for program events, escalating impediments, managing risk, and helping drive program-level continuous improvement, release planning, and Inspect & Adapt. Overall, guiding and leading teams through the delivery of software and services, embracing the Agile mindset, providing guidance in Agile, Kanban, and Scrum teams consisting of a mix of client and contractor staff, providing transformation, vision, and coaching.

TECHNICAL SKILLS

• Agile Leadership (Coach, Product Executive, Product Owner)
• Program Leadership (Responsible for Contract, Deliverables (MVP), and leading teams)
• Project Management Office Leadership (Responsible for Alignment, Transition, Synchronization)
• Client Relationship Management
• Federal Contract Office Relationship
• Regulatory and Technical IV&V (COBIT, SOX, NIST, HIPAA, and ITIL)
• Architecture Strategy (Data Center, Data, Application Migration, Cloud Operations, IAM (SSO, 2FA, and TokenSec)
• IT and Operating Compliance, and Governance.
• Methodologies (SAFe, Scrum, Kanban, XP, SDLC, Waterfall, and OO)
• PPM Tools (PMAS/ PMAT, ProPath, and Clarity)
• Project Tools (EC2. Lambda, JIRA, Confluence, GIT, Rational Tools, Project, SharePoint)
• Professional Tools (O365, Visio, Excel, Word, PPT, Outlook, Adobe, and various open source Cloud tools)

PROFESSIONAL EXPERIENCE

Agile Transition Coach

Confidential

Responsibilities:

• Providing Professional Services in Coaching from Scaling several iterative Teams, to Non-technical foundations of Program planning (PI) to Iterative workflow (Increments) along with Coaching on Transition (Current State to Future State Program Strategies, implementing I&A, Iterations with MVP, and Program Alignment.
• Teaching, Guiding the facilitation of Visual Transformation, Visual Task Management (Kanban and Visual Roadmap (PI) to Intended Successful Outcomes (Current State to Future State), Guidance and Teaching in Program (PI) planning, development, and implementation with I&A.
• In addition, personally performing assessments, and analysis (SWOT/Pareto), Future Program Development.
• Performing Coaching of AppDev Teams from 3 Vendor cultures, while facing VACI Stakeholders, acting as PO/PM. Focused on client elicitation from Teams and requirements breakdown (Backlog and MVP) including Contract Parameters) for a Cloud-based Platform, Open-source tools and custom development of a prototype platform for Ingestion/ Modelling and Outcome Analysis of 12MM+ records provided (Requirements outlining Big Data Analytical Platform for Healthcare Benefits Adjudication in AWS Fed cloud).
• Through development of 3 PI’s to meet contract deliverables, accomplishing 2 PI’s w/ 1 ART, personally acting as product owner, we used the IP time to prototype/ whiteboard (Fail Fast), storyboarding, presenting w/ acceptance/ reflection feedback, with our team developing an Adjudication Engine (Spark) and Platform (Oracle) on AWS EC2 (Paas) with additional mimicked systems (Lambda) providing analytical adjudication stages.
• Contracted to provide Agile Coaching and Transition for their team of nearly 100 members, most who received basic scrum training prior to me.
• Identified most didn’t get the training due to irrelevant applicability with their environments and proceeded to teach using a recent end project most knew, the breakdown for PI, and scrum intervals, with MVP at the end of each sprint.
• The new projects teams were assigned to, coaching them into breaking 3-week intervals, scrum board and Kanban board for others not technical.
• Consulted with the CEO working on PI, Kanban Visual Road Mapping and so on, along with providing IV&V for existing project alignment and risk.
• Determined a team-leading the management and vendor selection of their Enterprise Network Management Tool, did not understand the technical nature of their own proprietary fiber ring. Over time proprietary MIBs were written and re-written/copied, which due to technology change to open source, would prevent an open source network management tool from working on and inside of this ring.
• Personally performing IV&V, developed assessment document outlining the oversight and mitigation with vendors sophisticated to resolve, this was determined to be a $2MM+ risk.

Methodologies: Agile, SWOT, and PERT | Tools: Clarity, SharePoint, JIRA/Confluence, MS Office

Confidential

Agile Program Leadership

Responsibilities:

• Serving the VLER PMO as PMO Lead, Client-facing for the PMO as Liaison to VA Officers & Stakeholders. Initially mitigating a contract warning, Coaching Agility using pragmatic interrogation “5 Why’s, and Socratic questioning while acting as a product manager with 3 Agile Team Leads (Different Vendors), on 3 different developments (IAM/ ERM and EHR).
• Coaching using clear communications, awareness of Agility (Options and Tradeoffs), and consistent Program Retrospectives, created an Agile Environment conducive to PI planning for 2 ARTs, Iterative I&A, which created traction wit collaboration, team-to-team engagement, and a big picture awareness that was not in place.
• Personally, provided Regulatory and risk oversight and communication that were not present, Once PMO and Programs were gaining traction, assisted PMO as Coach in providing guidance in enterprise cross-cutting techniques and Regulatory requirements.
• Analyzed and streamlined reporting process, identified and mitigated risks to Agile processes, designed and implemented collaborative communications (Mgmt. could respond, question and receive responses promptly vs. weeks/ month).
• Lead revitalization of a requirements repository with team updating regulatory and healthcare requirements the PMO
• Retained to develop initial plans and associated documentation for project funding approval and local governance. Oversee development phases (up to groundbreaking approval) on several commercial development projects. Conducted pre-planning, site, and area analysis for each project, recommendations on vendors.
• Developing business and operational models (Integrating RSMeans).
• Traveled to Canada, Dominican Republic, and Belgium eliciting requirements, negotiating agreements and securing pre-approval stages from local municipality and government agencies.
• Managed the Regulatory facing departments and meeting, the pre-development needs, obtained project artifact approvals for a Tourism tax-free zone, 3 hotel pads and other facilities for 2 Ocean-front land properties located in Belgium and the D.R.
• Retained by Contractor to identify and recommend mitigation for DOL inter-agency requests/ SOWs and adherence to FEA Model. Post-V&V established clear communication matrix and repository policies that enhanced relationships between stakeholders and management.
• Developed marketing materials, defined core capabilities and marketing objectives, and assisted in the development proposal processes across Employment & Training Administration (ETA), Division of Foreign Labor Certification (DFLC), Employment Standards Administration (ESA), and Office of Labor-Management Standards (OLMS).
• Performed leadership of contract and projects, ensuring the services provided were in accordance with contract task orders and framework. Used Program Control tools for scheduling/cost reporting/managing tasks and compliances (FAR) along with using Values for reporting.
• Credited with collaborating management and stakeholders together, resolving quality issues and discrepancies for 8 task orders, resulting in established guidelines for funding requests and education of teams in templates and best practices for creating new proposals.

Methodologies: FEA, EVM, SDLC. Shipley, Waterfall | Portfolio Tools: Deltek | Project Tools: Rational, SharePoint, Office, PowerPoint, Visio.

Confidential

Program Manager

Responsibilities:

• Contracted by Contractor in providing a Government set of eyes and oversight to a contractor on their final solicitation response. Vetting both responses, identified several non-compliances (e.g. GSA Policies, Federal Healthcare Regulations and IT standards) and opportunities to leverage policies, whereby changes were agreed to and submitted, where the Contractor (Client) was awarded a ($XX MM) 2-year award. Thereafter the contract faces to DHHS AOA as Program Manager.
• The overall solution consisted of standing up a Private Cloud, using thin-client in an EPROM-based black-box pc, implementing a cloud-client back office and connecting 12 regional offices into this.
• Highlights include a $2 MM 1st year cost reduction (Leveraging COTs software from Citrix and Oracle, a 9-month reduction in application time, a 3-month reduction in integration time.
• Performed leadership of contract deliverable provided is in accordance with contract framework including IDIQ TO’s for services against the contract for requirements. Used Program Control Tools for scheduling, cost reporting and managing tasks of contract and project compliances with EVM.
• Recommended and facilitated a re-designed solution for RFP submission, greatly reducing costs resulting in an award of a 2-year $XX MM contract. Researched, evaluated, and presented the utilization of Citrix platform to standardize the accessibility of data.
• Managed efforts to enable Contractor in managing the National Clearinghouse for Long-Term Care Information Data Center.
• Provided leadership and facilitation in the design, development, and implementation of this private cloud migrating data/records into this multi-modal solution from VAX and System 38 (COBOL and RPG) systems.
• Used controls for project measurements and status, identifying reasons for out-of-scope and recommending actions based on analysis/ observations.
• Contracted by Analytics and Research Department during their development a proprietary analytical trading platform.
• Provided assessment, evaluated operations and recommended the adoption of COBIT for their Governance and SOX audit and, ITIL for their technical-based best practices. Oversaw the implementation of Frameworks, implementation of multiple SharePoint, installation of 3rd party notification and redaction applications on repositories. And, ongoing maintenance of all Artifact repositories for the program through development.
• Credited with implementing an effective methodology (Business Framework for the Governance) for capturing and documenting processes and procedures in adherence to ISO and SOX regulations.
• Trained and mentored teams on requirements gathering and artifact development standard best practices.

Methodologies: COBIT, ITIL, SDLC | Portfolio Tools: Clarity | Project Tools: Project, SharePoint, Office, PowerPoint, Visio.

Confidential

Technical Project Manager

Responsibilities:

• This Consulting assignment oversaw the necessary for re-engineering of business and engineering processes with documentation to enable this refinery to meet CO EPA, Hazmat and, OSHA regulations.
• Acted as primary liaison between regulatory agencies and refinery teams to analyze, define, and strengthen processes and procedures.
• Developed strategy and managed vendor implementation in replacing manual logs with digital charts.
• Accumulating digital chart outcomes into spreadsheets and publishing agency reviews.
• Created presentations, business and technical executive reports, matrices, risk assessments, engineering flows, contingency plans, and refinery guidelines and safeguards, with delivery to each agency.
• Outcome and Achievements in 18 months were: Compliance of remediation, Approval, and re-issuance of Licenses.
• Leadership and Oversight 3 International PM's managing work streams for numerous projects remotely. Asked to relocate to Canada for being Program face to Client and more responsibilities.
• Oversaw Documentation and Language conversion projects in addition to Digital conversion project for the UMTS / GPRS Artifacts.
• Led team of 22 along with 2 Vendors
• 1 Vendor for the digital delivery of training materials for UMTS/ GPRS Base Station technology to Telcom firms worldwide.
• 1 Vendor for the translation French to English.
• Leading the team, we were successful in the delivery of a consolidated solution that reduced overall time-to-market for the roll out the 2 Vendors outcomes in digital solution for documentation and education.

Methodologies: ITIL, SDLC, Waterfall | Portfolio Tools: Clarity | Project Tools: Adobe, Microsoft, PowerPoint, Visio.

Confidential

Deputy Program Manager

Responsibilities:

• Deputy PM in the migration of Legacy-based Healthcare services to Private Cloud. As the program initiation and definition were complete prior to my onboarding, Responsible for client engagement, architecture, vendor vetting and change management. Providing guidance with program constraints, financial budgeting and negotiating of resources in year one.
• Oversight of implementation (Connectivity to PAD’s/ 3 Data Centers/ Private Cloud Services and Vendor developing Customized Oracle inclusive of Financial/Member folder/ Healthcare Folder (BCBS, EMR, HIS, Pharmacy and ICD-9) from a legacy environment (Cobol/ RPG coding of BCBS, CMS and IHS) into 3 Oracle 9i’s.
• Program highlights included 3 Co-Locations Centers, 9 Vendors, 22 direct reports and a team of 150+. Performed EVM Program Mgmt. and deliverable leadership with task orders and requirements against the contract.
• Co-Led $25 MM+ initiative to migrate Data Center/ Records (Cobol/RPG) to Stood-up Oracle Systems at 3 Colocation centers truncated as a form of redundancy. Pivotal role identifying client requirements, stakeholder expectations, and managing vendors.
• Provided Architectural Oversight in the design and implementation of a private cloud that integrated with FedPad/ CMS/ BCBS of AZ and of NM.
• Utilizing project controls for project measurements, estimations and status in progress, understanding the reasons and recommending appropriate actions based on analysis/ observations.
• Retained to assist in the development and delivering of awarded solutions to OAOs clients: IBM, US Office of Naval Research, and Tri-services in the advancement of the project and providing contractor face to the client.
• Developed and implemented processes to enable delivery of CME teleconference training to customers and their employees.
• Developed and implemented technology platform for first ever PA Training Certification program to onboard personnel of ships for the US Office of Naval Research.
• Guided the development of remote training platforms to deliver healthcare training to personnel in the field for US Army.

Methodologies: SDLC, Waterfall, OOD | Portfolio Tools: Clarity | Project Tools: MS Project, Adobe, PowerPoint, Visio.